They have recently switched their system - if you contact the pro they get charged highway robbery rates. I had one person contact me about one job (that they then flaked on) and I was charged $57+... $57 to waste my time with a poor customer and a refusal on Thumbtacks part to even consider a partial refund is garnering them a negative review everywhere I can put one. I've been screwed over by this company too many times to ever use it again.