Charges in USD (despite booking from and for a Canadian Hotel) but don't show it until you get a receipt. Also received a fishing scam call shortly after booking from an Expedia affiliate (reservations.com is an affiliate for them) and they had all of my booking information but kept trying to get more information out of me like my full address and credit info.
Called their support about it and the rep kept calling me by a different name and being totally unhelpful, and rude and refusing to look into why my data was shared with a third party or where the security breach occurred. He even told me "We don't contact clients back about this sort of thing".
They did keep offering to cancel my booking which is no help because the bookings are non-refundable.
WORST CUSTOMER EXPERIENCE EVER. NEVER USE reservations.com
So right after posting this I was contacted by Jonathan from reservations.com customer support. They offered me a full refund if I would remove my reviews. As my trip was in 2 days I could not get a new hotel room (they were all booked up for the long weekend). I made that issue very clear and Jonathan communicated to me that they would keep the booking and refund the full amount and that they would look into how and why my information was available to third party groups.
I was so very happy to have such quick action and have such a generous offer. I confirmed that the booking was still in place with both the support team and the hotel and went on my trip.
It has been almost a month and no-refund has been issued. Emails to the support team keep getting escalated to no-where and I am sure at this point that the offer of a refund was just another scam in order to get me to remove this review.
The other support managers that promised me a response within 10 business days over my initial concerns with the phishing phone calls have never appeared. These people do not care.