First off, this company is based off somewhere in INDIA, NOT AUSTRALIA or the UK as the website makes you believe it is. I have attached a paypal screenshot that they have provided me to prove it to you. They also said that my order would be $290AUD, and by that means they overcharged me with their % surcharge to cover that. $#*!ing $#*!ed Indian pieces of $#*!s. Here goes the rest of my review detailing this abysmal lot of $#*!wits.
What a way to go losing $300+ on these bunch of scum bags. They will lie about everything to hold onto your money once they get it. After submitting my payment for an order, I wanted to ask for a refund (which I emailed them about, 1 hour after the payment, to which an order number was NOT received yet). However, after emailing them for a refund FOUR times over the span of 8 hours, I still had no response. It was only after I talked to them via their live customer service chat did I receive my order number almost immediately, and then be given "a writer has already started on your order, and as such, we cannot refund it".
However, after discussing with their live chat for about a total of 3-4 hours, demonstrating here and there all over the place about their $#*!TY customer service, did they finally claim they would give me a refund. However, of course, the time they guaranteed for me to receive my money back, was proven wrong and wrong, over and over again. They will not respond to your questions, unless you literally ask the same question about 10 times in a row will they finally respond to it (which will be a lie anyway). The customer service representative clearly does represent the company as who they are, incompetent, ESL, liars.
There is NOTHING legitimate about this business. All nothing but a shady show to snag away your hard earned money. Steer clear.
However, the only saving grace for me is that I paid via paypal. Say hello to buyer protection. You won't be holding onto that money no matter how hard you attempt to, as I have taken around 10+ screenshots showing your lack of customer service and multitude of LIES, that will help my case with attaining the ACTUAL refund which you, as a company, clearly, do not intend, on providing :) Have fun, idiots.