Zoro has a rating of 2.0 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoro most frequently mention customer service, business days, and tracking number problems. Zoro ranks 435th among Home Appliances sites.
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I live in a complex and neglected to ad my unit # Contacted customer service and it was already at shipper! They were able to get it pulled and properly addressed-and it arrived on time even though they said it would ship a day late Thanks for the extra effort Zoro The internet + your help made my day
Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'
Ordered bifold doors site said in stock. Then received notice they are in stock and shipping in two days. Then received notice that not in stock. So I cancelled. Five days later I get notice that they are shipping. I call and even though they have not been picked up they can't cancel the order. Unbelievable! Very friendly customer service but useless. DO NOT BUY FROM ZORO!'
I ordered a product from them from a third party and had to wait 2 months to receive the product. When I finally received the product 33 days later we found out we would not need this product and needed to return. This was around the holidays (Christmas and New Year). They said they have a very strict 30 day return plan which I was out 3 days. This product was very expensive, large and will probably never be used by us. Now we are stuck with it. Very disappointed with how this was handled especially since it was only 3 days.
DO NOT USE ZORO. They advertise products they do not have. If you place an order and they no longer have access to the product, they will simply say Sorry and claim they will refund your credit card in 7-10 business days.
Products used:
Industrial product
Ordered taps from this website. They didn't ship after two weeks. Contacted them, they said to wait until December 26th (after the holidays) even though I ordered well in advance.
Long story short, they never shipped anything. Opened a dispute with my credit card company. Zoro.com is TERRIBLE with communication. They never told me why they never bothered shipping the item. They never told me why they're trying to sell an item they can't deliver.
I believe Zoro.com is a scam. I don't believe they intend to deliver on the items they sell. Like many of these chinese knock-off websites, they seem to just care about getting the initial purchase, not on following up and actually delivering, or offering any customer service.
Avoid this company as they're a complete waste of time.
Products used:
Nothing. The items never arrived.
Zoro has very poor quality assurance. They do not care about their customer satisfaction, nor are they concerned about providing a quality product. I bought a heater from them and it showed up on my front doorstep demolished twice. I tried to work with them, but they have such a poor business model that they are willing to pay $160 in shipping instead of just letting me keep the broken equipment which was cosmetic in nature and giving me a discount. No thought or regard for the customer.
Tip for consumers:
Don’t use them.
Products used:
Floor heater
Ordered a blue umbrella but received a black one. Was not able to get another one before Christmas so ask to return it for a full refund. They would not refund the shipping charges even though it was there fault the shipped the wrong item. My company will no longer be doing business with ZORO!
Don't use these guys. They won't issue a replacement without receiving the order back if you have an issue with a product. Save your time and money and use Amazon
We are a non-profit organization, Zoro will not amend our sales tax exemption. Poor customer service on the sales tax end, which is a shame because their products and regular customer service was wonderful.
IF you buy anything from the site, you have trouble to return. Zoro got order from us and they ordered then from a 3rd party. Te 3rd part sent to us directly per Zoro direction. Now Zoro does not want to take return. Do not under stand the business and services which do not take returns.
Products used:
strouts
Waiting 3 weeks just to have the part to the shipper, no explanation as to why the delay. Do not answer emails.
What a deceitful company they have become, prices are often higher than many other places now, blatant false advertising, I bought a drill bit a littkle while ago, clearly pictured as 10x drill bits, with a plastic case showing 10x as well, they send you ONE, then say it's in their terms and conditions that all images are only representative of the product, so why show 10 if you send ONE, why show a caase sayiung 10x if you send ONE, when you complain they expect you to pay for a recoreded serive to send their blatant misleading advertising back to them, so therefore you'll be out of pocket for their misleading advertising, take the Sharpies they sell, says 10 x on the box you get 10, so where is the diffrerence, don't but 10 from them, they are much cheaper elsewhere, the drill but wasn't the best quality or brand either, you can get a lot better brands at half the price they swindle you out of. Well I'm not paying a penny to send your crap back, I'll never buy a thing from you again ever, your a bunch of wasters, so have some more free advetising on me
I purchased some shelf brackets from Zoro that are sold 10 to a box, and purchased a quantity of 3, for a total of 30 shelf brackets, and 1 box of screws. The website clearly showed the brackets and screws were in stock, and would be shipped in 2 business days. Zoro does not send you any type of email after you place your order. Zoro will include a packing slip with your order that shows exactly how much they charged you. I received an email from Zoro a week later that showed the screws had been cancelled, and the shelf brackets were on backorder. I received a second email a couple days later letting me know the shelf brackets were still on backorder. The next morning, UPS rang my doorbell and left a box next to the door. I opened the box, and found 3 shelf brackets! I immediately called Zoro and told them I ordered some shelf brackets that are sold 10 to a box, and purchased 3 boxes for a total of 30, and only received 3. Zoro said they had no records of any shelf brackets being shipped, and said my credit card had not been charged. They asked for the tracking number off the box. Zoro refused to ship the rest of the shelf brackets purchased! Zoro said they will send me a return shipping label tomorrow, and have Fedex pick up the box. I received a text message a couple hours later showing Zoro just charged my account for all 30 shelf brackets! I received an email from Zoro the next day with the return shipping label, and instructed me to drop the box off at a Fedex facility, and said they would issue a refund within 7-10 business days once they receive the package. Zoro screwed up the order, then expects me to drive 1 hour round trip to drop the box off at a Fedex facility, after telling me they would have it picked up! I submitted a complaint with the Better Business Bureau, and the Attorney General. I drove to the Fedex shipping store and dropped off the box containing the 3 shelf brackets, and will be billing Zoro for my time, fuel, and mileage! If Zoro doesn't reimburse me, then I'll take them to small claims court where they will also reimburse me for the filing fee! I will NEVER order from Zoro again, and highly recommend you NEVER order from these CROOKS either! Look at their feedback!
Tip for consumers:
Zoro may or may not have the items in stock. Zoro may or may not ship you order in the time frame advertised on their website. Zoro does not send you a email once you place your order, so you actually have absolutely no idea if they even received your order. Zoro will not do what they say they will do!
Products used:
Nothing from Zoro since they would not fulfill the order! I'll be buying s=the shelf brackets from a local hardware store.
I tried to place an order and kept getting ERROR messages, so I tried 2 more times to place the order. I got a total of 3 ERROR messages and then my paypal account was charged 3 times! STAY AWAY from this seller!
Zoro is fine until you need help from customer service - then they are terrible. They send you a case number and never respond. You can call all you want, but they don't have any answers.
Bought 12 Vestil Pallet Rack Dollies - all 12 shipped with no casters after being on backorder for 6 weeks. It has been 11 days and Zoro has not responded to my request to send the casters.
They refuse to send my antifreeze after sending me corrosion guard instead and won't refund or return will never do business again hope Noone else does
I ordered a heavy duty bag strap which should thick clasps, and all metal hardware. I got the strap with completely different shaped and thin plastic hardware. I called customer service to make the return, and they told me they only use stock images and work as a Distributor. Ok, so why isn't someone double checking for updates on inventory? I just had my time wasted buying something I guess they don't have anymore.
I ordered what was supposed to be a plastic grille,and lens for a Broan bath/ light combination.The price seemed reasonable.
When it arrived, I attempted to install it.I couldn't get the lens to fit the grille for anything- It was simply THE WRONG PART.
It had no Broan nameplate as the old one did.I even tried the old lens.It was smaller and didn't fit either.
I contacted Zoro, told them of the issue.They apologized and said they would give me a credit on the charges.When the credit card statement came,I saw where they screwed me out of $5.38- Not a huge amt.I recontacted them, and they stated they were charging me for shipping! I said they can't do that when they sold me inferior aftermarket parts which clearly don't work!
He asked me what I'd like him to do.Of course. I said,"MAKE ME WHOLE FOR YOUR DECEPTIVE PRACTICES!" Simply put- DO NOT DEAL WITH THESE FRADULENT PEOPLE!
Products used:
None
I ordered a backflow valve on line with there 20% coupon. All went well and order was accepted. I used my PayPal account to pay. Two hours later I received an email with an updated invoice alnong with an updated email from Paypal with a price change. Upon calling Zoro they told me they could not honor the 20%. No phone call or any communication of any kind, just a "here you go, up your butt" price change! Never again.
Ordered a simple product. A month later no tracking. One of many emails CS rep says "I can't find the tracking either. My supervisor says I need to look into this" Every delay is 4-6 days with really really dumb answers including fake tracking number. Getting my money back from my cc bank. Zero stars for zoro.
I ordered 2 seats for my car it didn't Sar out of stock or anything they canceled my order because it was on back order now I'm still trying to get my money back I would have given them a lower score if there was one
Tip for consumers:
Web site is terrible because the products that they are out of it doesn't say then after you order it and they get your money then you have a BIG problem trying to get a refund which i haven't gotten yet
Products used:
I ordered 2 seats for my car they canceled the order because of back order now I'm having a BIG problem getting my refund
Ordered 20 pieces of cork board and 5he showed up very quickly. However, they showed up loose in a used, beat-up oversized box held together with lots of packing tape. Literally every piece of cork was broken, with crumbly pieces littering the bottom of the box. Customer Service is abysmal. They told me they'd refund me 10 business days AFTER they receive it back. I'm pissed.
UNETHICAL. HOLE IN THE FLOOR STORE... This junk company doesn't sell anything. They sell stuff for THIRD PARTY sellers and then upcharge. Anticipate long shipping delays, unknown shipping issues, "We don't have a name for you to contact.", "It's not our fault. This is the fault of the third party seller.", "We don't have any phone number and they wouldn't take your call anyway if you don't have a contract with them... Yes, we have a contract with them but I'm not going to call them for you." You will just have to wait to see if the order goes through or if it's cancelled. We will refund your money within a week or so.
Returned rusted hangers 3 weeks later still no refund. Said another 2 weeks. Sent it to paypal let them deal with those scammers.
This seller is 100% fraudulent. They advertise products as "available to ship" and show estimated ship times to get your order in. As soon as you place the order, your payment is charged right away. Then the idle waiting begins. After a few days, when you contact them, they will will give excuses about how they are only middle-men and eveyrthing comes from third-party vendors and they have no control over processing times/ship times. Then after waiting more, when you contact them they will tell you the item is on backorder (while their site still shows the item in stock and available to ship). When you become tired of waiting and cancel the order, they will tell you to expect payment refunded in 2 weeks. This is a very obvious scam that they are well aware they are pulling.
Tip for consumers:
This is a scam website. It is a fraud. Buyer Beware
Products used:
Nothing ever gets shipped
Upon notification Zoro did a great job of addressing the issue unfortunately after being burdened with report-calling, the emailing photos of the damage, needing to print attach, load a truck cart and then drive this cart back for a round trip of 44 miles to the nearest FedEx center-with no assurances the next replacement would not arrive with similar or worse damages—I decided to forget-it just don't buy shipped stuff from Zoro again! And all they need fo was throw a couple dollars to us for touch up paint and we'd call it even—Zoro balked at that suggestion.
Tip for consumers:
Don’t allow them to just drop ship item delivery carriers too rough.
Products used:
Truck 2-wheel cart
Shop at Zoro for millions of premium products from trusted brands, including tools, industrial equipment, safety products, and more. Enjoy free shipping on orders over $50, Net 30 terms, tax-exempt purchases for qualifying customers, and hassle-free returns. Find everything you need to support your business, facility, or warehouse, from hand and power tools to PPE, plumbing and electrical supplies, heating and cooling parts, and more. Looking for a specific item? Use our robust search tool to find it by name or keyword, or use our handy filters to narrow down our full assortment. With over 12 million products, we are constantly adding to our assortment to get you what you need, fast.
Zoro.com launched in May 2011 with about 20 employees and a much smaller assortment of around 180,000 items. With each new order that came in, everybody on the team pitched in to get shipments out the door and delight our early customers.
In 2014, we officially changed our name from Zoro Tools to Zoro—reflecting our focus on all kinds of business supplies and products. Over the next few years, we continued to expand, growing rapidly and investing in the business with a much bigger team and a greater selection of products. By 2016, we had reached a major milestone—1 million unique products live on our site!
As an eCommerce, digital-first business, we've continually upgraded our site to make searching, ordering, and shipping millions of products as fast and seamless as possible for you and your business.
Our number one goal is to make it easy for every customer to find exactly what they need to develop and maintain a successful business. That’s why we offer millions of products for every job—and we’re adding more all the time.