• Zoosk

Zoosk

Overview

Zoosk has a rating of 2.5 stars from 4,722 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zoosk most frequently mention fake profiles, customer service, and credit card problems. Zoosk ranks 688th among Dating sites.

  • Service
    308
  • Value
    317
  • Quality
    279

This company does not typically respond to reviews

Positive reviews (last 12 months): 15.6%
Positive
5
Neutral
1
Negative
26
107
See all photos

What reviewers want you to know

Positive highlights

  • His name is Christian Gray and he's my soul mate, my partner in crime, my lover and my future.
  • Thank u zoosk for connecting me to the right person.

Critical highlights

  • Get your money back through customer service at The software is crap.
  • Their customer service then refused to refund my money and I had to dispute the charge with my credit cards company.
How would you rate Zoosk?
Top Positive Review

“So many matches”

Natalie g.
10/7/23

Love the fact that I had so many matches and options right away. It keeps you engaged not boring. Love the features and ease of use.

Top Critical Review

“Corrupt at every level”

Jason W.
4/2/24

Women don't want to meet like on Seek4Match And other legit platforms. I have never had an issue with ladies there. I thought Zoosk would be a similar site, but it turned out to be completely opposite: full of scam, corrupt at every level, with exuberant costs - a daylight robbery. There are bunch of scammers using other people's pics to fleece gullible men out of their money via endless chatting.

Reviews (4,722)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (81) credit card (63) user content (1) activation fee (23) soul mate (36) right person (26)
Thumbnail of user jasonw2584
1 review
0 helpful votes
April 2nd, 2024

Women don't want to meet like on
Seek4Match
And other legit platforms. I have never had an issue with ladies there. I thought Zoosk would be a similar site, but it turned out to be completely opposite: full of scam, corrupt at every level, with exuberant costs - a daylight robbery. There are bunch of scammers using other people's pics to fleece gullible men out of their money via endless chatting.

Service
Value
Quality
Thumbnail of user jennifery1033
1 review
0 helpful votes
February 2nd, 2024

In the site, you can't "remove" people from your potential dating list, and they will keep appearing no matter what you do.
This is the most useless site I've ever used!

Thumbnail of user loracp
1 review
0 helpful votes
March 6th, 2024

At first, I didn't enjoy the multiple ways to navigate. It feels like a video game. The worst part though are the many fake profiles. There are also a bunch of really old profiles and inactive ones.

Service
Value
Quality
Thumbnail of user kimberlyw2496
1 review
0 helpful votes
April 14th, 2024

This is the second time I have been on zoosk and I guess shame on me. They are not helpful the same picture circulate over and over and over again and then they give you these men that live far away and there's only a few that are close if they are even real.
I was not able to find where you could put in what you want your distance to be and again the same picture cycle over and over and over that say they viewed you and there's no looking at someone unless I guess you go visible and you have to pay for that extra.Zoosk is not worth your money.

Thumbnail of user davidd5786
1 review
0 helpful votes
January 14th, 2024

Greetings, I have been on this site for about a month and have spent plenty of $$$$$$$ almost all the women seem to be here for a paycheck? Not a dateTheir agenda pledges attractive gains, yet it's merely an illusion.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Service
Value
Quality
Thumbnail of user stephaniet138
5 reviews
12 helpful votes
August 28th, 2022

I don't have much experience with online dating, but this seems like a scam. It's free to sign up and make a profile, but when you try to look at messages, you have to pay. Also, there are coins you can buy to make yourself more visible to other users. It just seems kind of sketchy overall. Like if you made an account with no information they would send you fake messages hoping your curiosity would get you to pay for the subscription to read them.

Tip for consumers:
I really think it's a scam.

Value
Quality
Thumbnail of user perw3
2 reviews
10 helpful votes
October 2nd, 2023

Zoosk is designed to parasite money from lonely people. You pay to play. But you play the game you can never win. So it's a very cruel game, targeting your money. You interact with bots or staff members. They pretend to be looking for love but you will never meet them in flesh. So don't let them just take your hard-earned money!

Thumbnail of user dikrana
1 review
2 helpful votes
October 8th, 2023

I have been subscribed to zoosk and my subscription ends in November 2023. I went to the site today and had 4 messages, but when i wanted to read them i got a message saying that i need to subscribe to read them. They are not a very honest organization. I am so disappointed in Zoosk. I will not refer them to my friends. I know they don't care, because they got my money anyway.

Thumbnail of user melony062014
1 review
1 helpful vote
August 13th, 2023

It was most disappointing and disgusting experience. It's a total waste of time. Dishonesty, rudeness, and fake are three main characteristics of 99% men looking for money or hookups. Misleading information, lousy website, terrible company. They should be put out of business. They actually emotionally hurt people! People need to stay away from this website.

Value
Quality
Thumbnail of user deletem3
1 review
0 helpful votes
November 3rd, 2023

They will NEVER let you delete your account! You can log back in at any time through google or facebook. They will forever keep you in their database. NOT cool!

Thumbnail of user markt876355
1 review
0 helpful votes
July 6th, 2023

With nary an explanation beyond the vague accusattion that I violated their terms of service, my newly created account on the site was banned, and there was absolutely no recourse for recovery.

As far as I can tell, the website is either discriminating against me for an unknown reason, or there was an administrative error that they are unwilling to own up to.

Service
Value
Quality
Thumbnail of user gabrielg424
1 review
4 helpful votes
January 1st, 2023
Verified purchase

Never pay for any dating sites why would anyone pay for something that makes no Guarantee of anything your better off taking your money to the casino fake profiles people super far away and nobody ever responds complete crap

Service
Value
Quality
Thumbnail of user kevins2935
1 review
2 helpful votes
December 11th, 2022
Verified purchase

Having glanced through some of the negative reviews, I can only echo their complaints. You get the feeling most accounts on here are fake. But what is maddening is that I know Zoosk could do something about it and they don't. They won't let you search by verified accounts. They do nothing for IP location tracking. After you've looked at enough profile pictures, you realize most of them are fake and claim they live in these remote places no one knows about. I wish I felt like these reviews would force their hand.

Service
Value
Quality
Thumbnail of user markf72
3 reviews
2 helpful votes
July 17th, 2023

Was recently scammed on Zoosk by a very sophisticated operation. When I tried to contact Zoosk customer service their number was always off-line! When I emailed a detailed report on what happened to me my email came back undelivered. This site is as big a scam as the scammers that prey on its members. Would stay away from this site! Untrustworthy and no customer service help or follow up! A 0 out of 10 rating!

Tip for consumers:
Just my review.

Service
Value
Quality
Thumbnail of user suzanned551
1 review
3 helpful votes
June 28th, 2023
Verified purchase

The amount of fake profiles and fake photos are ridiculous. The site puts people in your views to make you think they are looking at you when they are not. They send you messages saying you have messages, to get you to renew, when you don't. They have what they say are live singles ready to chat at the top of the search page, but the women look like hookers. Don't waste your money!

Thumbnail of user brenth525
2 reviews
4 helpful votes
September 20th, 2023

Zoosk is an absolute time-waster and money-grubber focused on making it impossible for you to cancel your membership. At best it can be just the place where you can hook up a prostitute (if you are lucky, she will show up).

Thumbnail of user zarrial
5 reviews
2 helpful votes
August 13th, 2022

This app is so horrible. It's free to download and make an account but you have to pay to talk to people. Ads even pop up out of nowhere. There is no point of signing up for this. There are better dating apps that you don't have to pay to talk to people. I tried to filter my search by looking for older men but it only went to 42. This app is horrible and I don't recommend.

Tip for consumers:
Do not use this site!!!

Service
Value
Quality
Thumbnail of user maverickf3
1 review
2 helpful votes
January 30th, 2023

Tried this app so far for a week, it has a lot of bugs, not very stable, but the worst is the customer service,and response, they manipulate the app from within. You pay for a subscription,and if someone likes you you have to pay again to see who it is, now I realize why most customers are not subscirlbers. Most people are from out of the area….tried to get a refund so I can remove myself. Don't waist your money, use it for free is the only option now

Tip for consumers:
Use it free, don’t waste your money

Service
Value
Quality
Thumbnail of user schmoo1769
1 review
0 helpful votes
August 9th, 2023

I wouldn't recommend this site. My pics were taken down and I had everything covered but women with huge boobs and nipples showing were allowed to post their pics. I tried several times to get my photo's approved but was rejected. Don't waste your money. There are legitimate sites out there so much better than this one. My pics were tasteful and PG rated while they allowed grotesque women to flaunt their fake assets.

Thumbnail of user simons415
3 reviews
2 helpful votes
January 24th, 2023

Utter drivel! Don't waste your time on Zoosk! They may have some real profiles, but I haven't met any of them. I met dozens of scammers. There is no profile verification or background check.

Thumbnail of user charliem342
1 review
3 helpful votes
May 15th, 2023

What happens is when you cancel your subscription they keep your listing up to make people think they have 4 times more profiles than they actually due, and they don't let people who cancel know this so not only does this do a disservice for the person canceling but also active members try to contact dead listings that should be removed, they don't even let folks know this is happening, very sleasy.

Thumbnail of user pauld2608
1 review
0 helpful votes
January 3rd, 2023

Spent a year on this site and was not able to connect with a single person, even people who sent messages to me. Many photographs and participants were fake. Don't waste your money!

Tip for consumers:
Read the reviews about a site before purchase and make sure the reviews are not from the site.

Service
Value
Quality
Thumbnail of user aethellen
1 review
0 helpful votes
November 14th, 2023

Web interface design for mobile is horrible; constant pop-ups interrupt and cover-up important sections of profiles you are trying to read and click on; I set my filters for local matches (within 20 miles) age 55-60, got 100+ matches (not) of 27-70 y/o guys 900 miles away; as soon as I removed matches that weren't a fit they just popped right back up requiring me to continously cull and cull again the list of matches - I am very average-looking and not putting a hot profile out there, but the algorithms are so bad it quickly got to the point of needing hours to manually, repetitively sort and remove profiles. You have to click on every profile that shows up in your inbox and it takes a few minutes to read a decent profile as the info requires multiple clicks to access photos in one tab, age + location in another tab, the person's story in another, meanwhile you have popups obscuring half the screen. It's like bushwhacking thru a popup jungle!. Thumbnail images are micrsxopic so you can't identify anyone in the lists of messages (not actual messages - just guys sending a thumbs up or hearts) so it's back to dozens of clicks just to view one person and then no way to pin or efficiently remove profiles.

Overall, your preferences will be ignored you spend more time repetitively trying to remove people you aren't interested in and can't spend time on the ones you do like. I gave the website three weeks more effort than it deserved and should have been able to get at least a few good connections going but I couldn't pin my top picks and they got buried alive by new messages (which were just guys hitting like on my profile, not true messages) every time I logged in. I feel duped.

If you are a voyeur who isn't interested meeting people IRL you can make Zoosk web work. Otherwise, save your heart, time and money - hard pass.

Tip for consumers:
Didn't ask for a refund, but am cancelling my account a week before the next billing hope and pray they don't keep billing me.

Value
Quality
Thumbnail of user jays1588
1 review
2 helpful votes
June 7th, 2023

Waste of time and money. Encountered nothing but scammers and hogs. Not good compared to other dating sites.

Thumbnail of user micheller718
18 reviews
52 helpful votes
March 3rd, 2022
• Updated review

I'm glad I dropped all dating apps that I tried out! With their deceiving ways! Lying! Saying u can respond back free! Then when I did! I felt tricked!- when I found out No it's Not free at all! U can't even respond back!- without paying something! And it's Not worth it!- So I'll never waste my time like that ever again! Beware! Stay away!

Tip for consumers:
Don't believe any of them!! They just want your money!! Not to help u find that special someone!! Unless u Pay up first!! Then what happens if it turns into a disaster!?- or Nightmare!? Then u may want your money back! So paying for it Not worth it! It would be better if it were free!!- But too bad it's Not!!- try it in Person!!- might work!

Service
Value
Quality
This Dating Site Stinks!- Not worth Paying for It!
February 10th, 2022
• Previous review

I have tried this Dating site too!- along with a few others!+ They all was Nothing but a waste of my time! Believe me there are No free Dating sites that's 100 percent! There will always be a catch to it!- if they say anything is free! Try it for free!- it's all a lie! They want u to pay for it from the Start! So don't believe them if they say that! I know! So good luck with that! I'm done with them! I don't recommend!

Products used:
Their dating online services and used my photo that is included with my review!!!!!! On all the dating sites!!+ It didn't work out like I hoped it would! Because of their Lies!!

Service
Value
Quality

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From the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.

Company Representative

Thumbnail of user sejalm1
Sejal M.
Typically does not respond to reviews

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Find your match on Zoosk

“I just love it – tons of real profiles, and people who actually want to meet up and connect in person.”

- Kyle G. Visit Zoosk