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ZooskReviews 3,541

2.3
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Zoosk Reviews Summary

Zoosk has a rating of 2.3 stars from 3,541 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zoosk most frequently mention fake profiles, customer service and credit card. Zoosk ranks 32nd among Dating sites.

service
316
value
325
quality
288
Florida
1 review
0 helpful votes
Follow Richard M.
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I found a real person... we have hit it off for almost 6 months now.

We are moving forward and all looks great. Neither of us were what we were looking for... different races, different backgrounds... but once we got to know each other... it couldn't be more right

I appreciate Zoosk being the "Place that we met"... we met at TGIF, had a drink and a 2 hour conversation and haven't looked back...

Good luck to everyone else

Date of experience: August 24, 2017
Missouri
1 review
1 helpful vote
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Labyrinth
August 23, 2017

I went to cancel my sub and you made it impossible. I paid month. I'm calling my bank...

Date of experience: August 23, 2017
New Jersey
2 reviews
1 helpful vote
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Not happy I was billed
August 23, 2017

I did meet someone so thank you for that but I'm not very pleased I was charged again since I thought I had cancelled my subscription!

Date of experience: August 22, 2017
New York
1 review
0 helpful votes
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Good
August 22, 2017

It was good it was fine it was alrigh stop asking me questions. I had good interaction. I hate doing reviews.

Date of experience: August 22, 2017
Texas
1 review
1 helpful vote
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You waste our time when you send age or race of ppl not wanted by customers. I
Could have really enjoyed this site otherwise. It was quite a headache sorting them out and I wouldn't recommend this site for that reason.

Date of experience: August 21, 2017
Washington
1 review
1 helpful vote
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..
August 21, 2017

I like app the only thing wrong is I don't like how hard it was to cancel subscription, the website was not allowing me access I had to do multiple time it would be nice to have a number or a call help center

Date of experience: August 21, 2017
Florida
3 reviews
37 helpful votes
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The scammers post a photo with a telephone number and the words "text me" added with text in the image. The service does little or nothing to police them. Also, mark the date your 30 days comes up or you'll get billed again.
One would think a paid subscription would grant you full access to everything available on the site. But Zoosk manages to create numerous ways to dupe you out of even more money.

Date of experience: August 21, 2017
Canada
2 reviews
7 helpful votes
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I read a lot of reviews here about fake profils on Zoosk. Yes, I have been contacted by many "girls" who's profile picture includes a phone number with the message "Text me". I always reported them and blocked them and had no problem.

I met a lady who was contacted in an attempt to steal money from here. She was a little naive and almost got caught. So be aware.

Aside that, I met a lot of real ladies, in person, that I got to know through Zoosk. I just terminated my subscription with Zoosk, because I have met a really nice lady and I hope for the best for both of us. So it can work.

The problem I have with Zoosk is pricing and what you get for it.

First, they lie about their prices. I wanted to take a one-month subscription, which was announced at 30$ (or something). After I completed the whole subscription process, I was told that subscription price was 30$ (or something) PLUS a 25$ activation fee. So a one-month subscription does not cost 30$, it costs 55$. As I said, they lie.

Second, even at that price, you don't get access to all the site's functionalities. For example, I noticed that lots of members could not contact me. It's then that I realized that I had to pay an extra 10$ if I wanted to chat with all members... And there are other functionalities for which you have to pay extra money.

Also, they have the ever very annoying policu of automatic membership renewal (without your explicit consent). Be aware of that as well.

So, Zoosk works (it has worked for me), but they lie about prices.

Date of experience: August 21, 2017
Virginia
2 reviews
2 helpful votes
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I joined Zoosk for one month. I thought that the profiles I was reading and the photos that I was viewing were real--sadly MANY are not! There are fake profiles of people who are not zoosk members and trying to steer you off the website with text and e-mail addresses--Zoosk does nothing to control these. Men and Women who have departed from the Zoosk website (myself included) continue to have their profiles and photos displayed as if they were still members. I viewed over 2,000 female profiles and responded to well over 200--I received less than 10 responses. The most "views" and contacts I received were after I left the site--they do this to try and get you to renew your subscription. They also use some random profile generator called "carousel" to send you candidates--however, YOU have no controls to the parameters they set and you get proposed matches that are from left field and totally unuseful! This site is a terrible waste of time for someone who is serious about finding someone. They also use another technique of sending your candidate flowers, candy teddy bears or other icons--this is just stupid but people fall for it and pay the additional money. This is the worst $29.99 that I have ever spent in my life! Please DO NOT be foolish. One last measurement is that MANY Women and Men use photos that are 20 years old some even older, along with this many send pictures of pets or scenic views--Really don't care what your dog, cat or horse look like. If I could renew my subscription for free, I would pass.

Date of experience: August 20, 2017
North Carolina
1 review
0 helpful votes
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Great news
August 18, 2017

Good sotrhhhh&bvccbnjkkk bbbbn bhhddd gggggggnnjkkj. Uhg 're fhjijbvccccgghh8 tutto8ht and 5

Date of experience: August 17, 2017
California
1 review
0 helpful votes
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She's perfect for me
August 17, 2017

Do you believe in love at first site... I do. We met for a drink then took a romantic stroll in the park. 6 hr later were still talking and laughing and not wanting the date to end. I have a good feeling bout dis gal.

Date of experience: August 17, 2017
Jason N.
Australia
1 review
3 helpful votes
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To all people who are considering subscribing: take the words from people who got conned...it's an absolute money sucking site which is only aimed at what it's been designed for!!!
Don't waste your time and hard earned money!!!

Date of experience: August 16, 2017
California
1 review
0 helpful votes
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It's all good
August 15, 2017

I have absolutely no complaints about this dating site. It was easy to use, and the interface was good. I'd recommend this to others.

Date of experience: August 14, 2017
California
1 review
6 helpful votes
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Worst dating site
August 14, 2017

Memberships are free. Subscriptions are not. I signed up for a 6 month subscription. I got a very low rate of replies and began to wonder why. Members cannot reply. They cannot even read the messages sent. Yes, I was sending messages to some people who cannot even read them or reply to them! (In other words, Zoosk was letting me waste my time sending messages that could not be read unless recipient had a subscription) Only someone with subscription can reply UNLESS I pay another 9.99/month for "premium messaging." I called Zoosk and ask how many of the advertised number of members were actually subscribers and they would not tell me. Whole experience made me feel Zoosk is very misleading! Shame on them!

Date of experience: August 14, 2017
Colorado
1 review
6 helpful votes
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Dishonest
August 12, 2017

I've been on Zoosk for 2 weeks and am unsubscribing, deleting my profile (or trying to anyway), and asking them for a refund (haven't heard back, not too optimistic from all the other comments). The other comments about 'fake' profile views are absolutely true. Today I noticed that my profile had been viewed by a lady that I had viewed and was interested in. On a hunch I messaged her and asked if she had viewed me at such-and-such time today. She wrote back and said that she had never looked at my profile before. So essentially Zoosk is lying to me when they tell me someone has viewed me. If this is a lie, what else is? Trust is gone, period.

Date of experience: August 12, 2017
Texas
1 review
0 helpful votes
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I've tried other sites and met a lot of scammers. Zoosk makes online meeting safer by having many different forms of verification. I only spoke with members who verified at least one way. I've met more real men who want to meet in person on this site than any other. I have become serious about one man. Thanks.

Date of experience: August 12, 2017
Florida
2 reviews
0 helpful votes
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Great app
August 12, 2017

Met some nice people one I truly connected with. Some people are out there for sex only but overall a good experience

Date of experience: August 12, 2017
Arizona
2 reviews
4 helpful votes
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Be aware
August 11, 2017

I downloaded the app and began using Zoosk and found the matched to be random and the site has too many gimmicks. I paid a monthly fee and apparently when you sign up it automatically makes you a member where you will be charged every month even if it is on hold. I used the site for a week then put it on hold. It came off hold so I tried canceling it. I received my bill and they had charged me for 5 months of use. There is no contact info, only an email. Send 2 emails and of course never heard back. Called I tunes and they credited me 75 of the 230. I Tunes is a great company, Zoosk, I would stay away from them!

Date of experience: August 11, 2017
Utah
1 review
0 helpful votes
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Zoosk and the one who is going to be my last love! I'm very lucky yet without Zoosk we never would have met. Chantelle is going to be my last love and best friend.

Date of experience: August 11, 2017
Washington
1 review
0 helpful votes
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Need some improvements
August 11, 2017

It is good, but a lot of times I thought that I needed a freedom to set the distance and age of those who can see me - it lead to a few undesirable exchanges when I needed to tell people that I am going to be interested and they were really insting on the reasons.

Date of experience: August 11, 2017

About the business

Zoosk is a large online dating site that features a Facebook app and attempts to integrate social networking with dating. Zoosk is a private company based in San Francisco, CA and has raised more than $40 million from investors.


zoosk.com
Founded in 2007
San Francisco, CA, United States