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Zoopindia Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in food quality and taste, which customers appreciate. However, significant concerns arise regarding customer service, particularly related to delivery delays and inadequate support during issues. Customers have reported difficulties in reaching support representatives and expressed frustration over the lack of communication and empathy when problems occur. While some users enjoy the product offerings, the overall sentiment indicates a pressing need for improvements in service responsiveness and customer engagement to enhance the overall experience and restore trust.
This summary is generated by AI, based on text from customer reviews
One of the worst services I have ever experienced. My order No is z*******699. I paid online for the food, I ordered. My food should reach on my birth at Vasai Road at 3:50 pm. I was damn hungry. But I was deprived from my lunch. When I contacted on the numbers given in the Zoop message, one lady answered and said wait a minute to confirm me the status of the delivery and cut the phone abruptly. After that I tried both the numbers provided in the message. Even though the number is ringing no one has answered my calls. This is of 9th August, 2023. I tried Zoop WhatsApp numbers to get connected. There is a stupid BoT except taking the complaint it's of no use. Today after 4 days when I raised again a complaint today I got my money back. There is no sorry or felt bad from their side. It's a useless app. My request to all is don't use Zoop at all. Thanks for your time.
From the business
Zoop is an online food aggregator helping railway passengers order food in their journey from best restaurants across 150+ stations PAN India for delivery right at their seat. Zoop is authorized by IRCTC (Indian Railways Catering and Tourism Corporation) under the e-Catering service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members