ZoomInfoReviews 160

If I could give 0 stars I would. Unethical and incompetent team who do not honour requests to remove data. They publish inaccurate data and personal information such as personal phone numbers and email addresses and ignore requests for removal. The staff I have spoken to have promised me on two seperate occasions they would remove my information. They havent and its been 2 weeks. They continuously have tried to sign me up to their service. Take your business elsewhere. The information they publish on their websites is dated, incorrect, unethical or puts people at risk.

Unethical business practices like I have never seen before in an attempt to lock you in their contract forever.

First of all, their account executive sold us the "full version" of Zoominfo only for us to realize that it was missing all European data and forced us to pay an additional US$ 7,000 for it. The data for Europe is not even good; we got almost no return on the expensive investment we made on the platform, so our sales team decided not to renew. However, Zoominfo's contract is shady and sneaks in a tiny auto-renew clause in the contract; you won't hear from them again after you sign up until the moment your "opt-out window" for the contract expires.

We've tried to cancel our contract with a 45 days notice, but they claim it's not possible and we must renew another year because the notice is 60 days. Their reps harass you, calling five times a day to force the renew and threatening with legal action and debt collectors.

We are a company based in Europe, and the European Union considers this practice "unfair contract terms" and such lock-in clauses cannot be enforced as they do in the US, but still Zoominfo keeps sending constant legal threats, and harasses our sales reps and calls the office all the time with more threats.

Now we have a debt collector hired by Zoominfo threatening us with legal action in whatever US state (way outside of our company jurisdiction) and claim they will involve even claim that will involve the US Embassy in the matter.

If you're considering using this software, read up what The Bear Cave published about their auto renew shady business, do yourself a favor and look for more ethical competitors than this big sales scam named Zoominfo.

None of the information they provide is accurate, they are scam artists. Do not waste your money working with them

They have a lot of my personal info which I did not give. I cannot reach them to find out where they got the information and they will not delete it.

I am a small business owner and was engaged by a sales person from Zoominfo, she appears sincere and nice and understand what I needed, she pitched the system and then negotiated a contract that appeared to later when I found out was not what I wanted and it was expensive. As I was passed on by another colleague, he was really rude and did not listen to what I wanted but let me signed another contract which was more expensive. Then they scheduled an IT person who was rude and only gave me 15 minutes waiting time ( I was late but he could have waited to consult me as there was a time difference), he never followed up. After 6months, the asked their Lawyers to threatened me to pay for the 2 years contract.

Totally useless, there's a company with a similar name in another country and they've listed a bunch of employees as being under my company with email addresses that are just assumed to be under my domain. Took a month to hear back from them, then they said they would fix it right away, it's 2 weeks later and there's another fake employee there. I'm sure these are just some guys with a server in their basement somewhere!

I was asked by my boss to look into this organization, so I expressed interest on their site. I was then called 3-5 times a day, often 3 times in a row, and emailed twice a day. On the 4th day I answered a call and asked not to be contacted over the phone again. I was still contacted repeatedly. I'm currently blocking every number of theirs I can find. I was planning to use Zoominfo's service, but their sales tactics have sent me away. I will look for one of their competitors in order to not support this kind of harassment. I don't know who that works on, but it will not work on me.

This is not a company but a money scheme of a company. I learn my big lesson with them and so help me God! They overcharged me and even though i asked them numerous times to cancel the contract they refused to do so and wanted me to pay just two hours after asking them to cancel. Then they promised I would pay in installments but contract force i had to pay in full. Worse of all i did not want to renew contract and in the system shows auto renew. And sent the amount to collections forcing that i have to pay for a service i have never used.

ZoomInfo's contract is nothing short of predatory and contains a auto-renewal two-months before the term ends. We made the mistake to call the rep and say we didn't wish to renew but we were told that wasn't good enough by a written collection later 3 months later. Had to be in writing (yep it did say that). We paid in advance for a year and stopped using the system early because the data was not useful to us. We serve homeless shelters with donated dollars and now we're sending thousands of dollars to these people and their lawyers and collectors. Imagine telling these shelters your contribution won't be coming this month. Don't get involved with these people.

I signed up for a free trial. Didn't get a free trial. I got called by a dude who wanted to set aside 15 minutes for a videoconference meeting. I agreed to it as I was curious about ZoomInfo. Well, between then and the time of the appointment, I looked them up. $14k to start with? No thanks. So I emailed to let them know I was canceling the meeting.
The guy called me from a spoofed number that matched my cell's area code. Not a ZoomInfo corporate number mind you, a spoofed number close to my cell. I usually regard those as spam, so I sent it to voicemail. He called BACK and I was stupid enough to answer. Asked about rescheduling. I said,
"So you call someone who's business you want from a spoofed number? Thanks but no thanks." I hung up on him real quick. Haven't heard from them since. But given the reviews here, I am guessing I might be harassed throughout the week. AVOID. Not professional.

Found my company information on their web site but there was a CEO whom I have never heard of listed to my company. Looks like a site for people or wanabes to try an puff themselves out. Tried to contact this web site, they sent a link for support that dose not work. A human did answer the phone and send a link that also does not work. Beware!

Signed a $15,000 contract with ZoomInfo for one year. Their product did not generate any new customers; we were not interested in renewing. After the end of the contract year, they spent months demanding $95,000 under threat of suing for theft of trade secrets, until they finally gave up and went away (after we incurred legal fees responding to their repeated demands).

We're a small firm that thought ZoomInfo could let us grow and cast a wider net. We purchased ZoomInfo with a 2-year contract ($35,500 for the two years) and very soon it became evident that there will be no ROI on the purchase.

After one year of using ZoomInfo, we can attribute maybe one client to it.

As an example - ZoomInfo open rates for emails hover between 5% and 2% - compared with an industry standard of 20% to 16%.

Why are the rates so low? I'm guessing companies listed on ZoomInfo are either flooded with emails (I mean, all ZoomInfo subscribers emailing the same people).

We tried pleading with them to let us out of the contract, but they were adamant that this is impossible, even after we explained that the pandemic basically has almost bankrupted us and we simply cannot afford them.

Right now we have another year to pay, we'll try pleading with them another time but I doubt we can solve anything.

We've found ZoomInfo moderately useful for casting a wider net of potential prospects, but are stunned that they're trying to railroad us into an auto-renewal — and at 37% more than the fee we paid initially. Seems borderline unethical, but definitely not a customer-friendly organization.

Was originally told price was $15,000 and when I stated that was too much that I would prefer to try the free version the 1st sales person said that was the previous email was automated for enterprise accounts who use their platform at a greater level and insisted I have a meeting with her boss. I get on the call with the boss who tells me it's $20k and they never go below. He also had no idea what my position was at a hotel (Corporate Travel Sales Manager) but insists that thousands of hotels use them. If plenty of hotels use you it's mainly for leads of corporate travelers to try and secure business. He didn't even bother to show me how the platform worked and instead ended the call abruptly saying let's not waste anyones time. Horrible sales and customer service. Quite a joke.

Zooming gathers incorrect information on business revenue, business addresses, employee names, and more. It is all wrong. They are a complete joke and should be shut down. It should be illegal to do that they do. Someone needs to lock them up.

Zoominfo not complying with California CCPA

Zoominfo has failed to remove my personal information after me attempting to contact them three (3) separate times over several weeks to perform this deletion/removal. Complying with the California CCPA is a legal requirement and ZoomInfo does not follow the law.

I thus express my disgust with them via this review and also via a just submitted BBB complaint. ZoomInfo is just another company doing surveillance capitalism against people to make a profit instead of selling us a product we want - we are the product or input to their sales.

I have also tried over a period of time via emails to *******@zoominfo.com, *******@zoominfo.com, *******@zoominfo.com, *******@zoominfo.com, and *******@zoominfo.com and have gotten no response - absolutely 'crickets'.

I don't know who this company is I've never heard of them before. But late this morning after I placed my autistic sons Christmas wish which was for a galaxy star projector on Amazon I found it on a good sale but I could afford at the last minute... These people somehow got ahold of my card number and put in an authorized charge on it and it made the payment for my son's Christmas gift declined. Of all times of all days and to all people... My son will sit there Christmas morning and see his older brother and younger sister and the rest of his family members receive gifts and he'll be waiting for somebody to hand the one from Mama except it won't ever come. And he'll think he'd done something wrong He was being punished or maybe he wasn't loved or maybe he was just forgotten. And that day in the disappointment and confusion will stay for the rest of his life and he will remember it and make sure you do also... And every time he thinks of it it will be just as painful as that moment when he realized he was the only one that didn't have a gift. He's nonverbal I can't talk to him and explain to him what happened and have him know what I mean and he would have no way of understanding why I couldn't just place the order again and pay another way. I searched so long I finally found one that I could afford and it would leave me almost $2 left in my account. Yes some people have that little and it takes that much effort to come up with the one gift each that they wanted and every one of them was either used like new on Amazon or factory refurbished. And the thought I had it. I thought it was going to be a good Christmas because everybody was getting what they asked for some Christmases I don't have anything at all. And my sweet baby... He will be crushed and there's no way I can stop that. Why can't somebody stop companies like this? Money they took Is nothing peanuts to them. For us and especially my son it's the end of Christmas. He will never want to participate in another one again because it will do nothing but bring back that heartache

Our company was direct with what we requested. Went back two days later to cancel no customer service number on the website only sales inquires. After searching more online I find the same problems with other companies. This company is a scam and software was not what we required for our company. They are all friendly to sell you and get angry when you ask to cancel and give you the run around. We are filing a lawsuit against the company for several reasons. Don't use this company you will be sorry later. This company is a huge scam and no one takes calls there buyer beware you have been warned.