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ZoomInfoReviews 160

2.0

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ZoomInfo Reviews Summary

The company has garnered mixed feedback, with notable strengths in the comprehensiveness and accuracy of its database, which many users find valuable for prospecting and generating sales leads. However, significant concerns arise regarding customer service, characterized by slow response times, lack of support, and issues with contract transparency, including automatic renewals. Customers frequently report frustrations with outdated or incorrect data, leading to wasted time and resources. Overall, while the platform offers useful tools, the negative experiences related to customer service and data accuracy detract from its reputation, indicating a need for improvement in these areas.

This summary is generated by AI, based on text from customer reviews

service
85
value
78
shipping
41
returns
52
quality
77
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Portugal
1 review
0 helpful votes
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Zoom info
June 14, 2023

It's very helpful to get information about the point of contact in any organization. It helps you with the verification of the address and also with getting any inside information like the bill to and ship address for their previous orders

Date of experience: June 14, 2023
Singapore
1 review
0 helpful votes
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ZoomInfo SalesOS is my favorite platform because it gives me the ability to reach out to thousands of contacts all over the globe. My whole team uses ZoomInfo regularly, and I don't think we could function without access to this incredible resource. The massive amount of data available on ZoomInfo has opened up countless new possibilities, and I don't see us ever switching to a different platform. If you want to grow your contact list and improve key performance indicators, ZoomInfo is the way to go.

Date of experience: June 12, 2023
Singapore
1 review
0 helpful votes
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ZoomInfo SalesOS enables users to obtain the direct number of the individual they need to speak with instead of having to call and possibly be transferred between departments based on the person answering the phone. This makes it easier for users to connect with the person they need without going through a lengthy process. What I like best about ZoomInfo SalesOS is the list-saving function. It's great that you can upload bulk contacts and add them to an email drip campaign with minimal effort. The interface is straightforward, and it's easy to transfer leads to a more personalized outreach strategy once they've interacted with your content a few times. Narrowing your target audience by job title and role increases the level of customization, increasing your ROI on closed-won leads.

Date of experience: June 12, 2023
Slovenia
1 review
0 helpful votes
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ZoomInfo for every sector
June 12, 2023

ZoomInfo SalesOS helps us provide valuable information to reach out to our prospects and increase our sales growth. Being a HealthCare sector sales manager, we face lack of information in our CRM while prospecting. ZoomInfo SalesOS not only helps us provide relevant information about the point of contact but also saves us plenty of time that we used to spend over the internet or making several phone calls to get the required information.

Date of experience: June 12, 2023
Italy
1 review
0 helpful votes
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I love the internet add-on for Zoominfo. Being able to pull up information on an account while I'm in SalesNav, on a companies website, or even viewing a list of accounts on ZoomInfo itself is amazing.

Date of experience: June 12, 2023
Switzerland
1 review
0 helpful votes
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Splendid software
June 8, 2023

I work in sales, so a big part of my job is prospecting for new clients and finding new points of contact to talk to to get my foot in the door. This ZoomInfo software is helping our whole sales department to get their foot in the door with new clients.

Date of experience: June 8, 2023
TW
1 review
0 helpful votes
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Easy access to the global contact information of prospects. Excellent customer support and agile response to any requirements. A top-tier platform for an adequate Key Account Management plan.

Date of experience: June 8, 2023
Thailand
1 review
0 helpful votes
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Must have prospecting tool
June 7, 2023

Zoominfo gives me the best contact numbers for prospects and the numbers are correct the majority of the time. I cannot do my job without it. Every company I have worked for, if they don't have it, I pay for it or expense it. It's a must.

Date of experience: June 7, 2023
Turkiye
1 review
0 helpful votes
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I find the most useful feature of ZoomInfo SalesOS is its ability to seamlessly integrate with my Salesforce system and quickly import contact details for prospects. Zooming in on an organization's contacts is a breeze as I can quickly familiarize myself with the structure they have implemented without much effort. In addition, the information provided, such as their size and the technology they use, makes it easy to gain insight into how we need to approach them. Access to mobile phone numbers is also invaluable when researching leads. This is not only because it is one step closer than an email address, but also because more and more people are working away from the office.

Date of experience: June 7, 2023
GB
1 review
0 helpful votes
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User friendly
June 7, 2023

Zoominfo is very user friendly and all the contacts are updated on monthly basis. After integrating with revenue grid my time consumption of exporting leads is very less. It allows for quick and easy finding of key contacts and accounts. It provides a great database for finding folks.

Date of experience: June 7, 2023
New York
1 review
0 helpful votes
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The platform is easy to navigate and produce a list of targeted contacts with very little time and effort, accelerating the prospecting process greatly. Integrations with the Engage platform and increasing features for outreach directly in SalesOS provides a compelling product for go-to-market sales activities. It has primarily given us access to high quality contact information in a much quicker fashion than we were able to integrate into our sales process prior to purchasing Zoominfo.

Date of experience: June 7, 2023
Hong Kong
1 review
0 helpful votes
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Scoops are one of the best tools I have find! The integration with LinkedIn allows me to get information about the initiatives they have that match what we do and tailor a specific message for our target audience.

Date of experience: June 6, 2023
Turkiye
1 review
0 helpful votes
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ZoomInfo SalesOS helps me efficiently curate a list of relevant companies/contacts that meet the criteria for a given project or campaign. It is the most comprehensive tool I have for finding company info, or contact info. It offers
- Broad database of company information
- Extensive contact database
- Efficient way of filtering industry, company, and position information to create lists of target audiences

Date of experience: June 6, 2023
GB
1 review
0 helpful votes
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Reliable data
June 6, 2023

Best-in-class for contact information. Getting in contact with the decision makers is a huge advantage. Being able to by-pass gate keepers and get in contact directly with CFO's and CEO's has been of tremendous help to us.

Date of experience: June 6, 2023
Switzerland
1 review
0 helpful votes
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ZoomInfo MarketingOS helps me generate prospects, that prospects turn to leads, and leads turn to customers eventually and some of that customers are now partners. It is a very powerful and most useful tool I used in my Demand Generation campaigns. It's like a one-stop shop for demand generation specialist like myself. Easy to navigate, helpful ZoomInfo account managers. You can request help and demo and they will accommodate you easily.

Date of experience: June 5, 2023
Switzerland
1 review
0 helpful votes
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Amazing tool
June 5, 2023

The key challenge ZoomInfo Marketing OS removes is the blindness to who is interacting with our site and what is important to them. The capabilities of MarketingOS allow us not only to deliver relevant experience but also quickly identify engagement actions that allow us to activate new segments and keep sales informed of important signals. We included Marketing OS in our ZoomInfo solution suite because it allows us to create targeted display content for in-market accounts while also delivering personalized chat experiences for site visitors who match our ideal customer. This truly connected experience helps us deliver the right content and the right experience at the right time.

Date of experience: June 5, 2023
Norway
1 review
0 helpful votes
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Can't leave home without it
June 2, 2023

ZoomInfo SalesOS has solved the prospecting as a whole. From the time it took to source the prospect's contact information to whether or not they are still working there with the quick LinkedIn button. Need a personal touch? There is a Facebook button as well. Lastly, News and Insight into the company. You can take notes from the highlights featured on the Overview page or dive deeper by following the link. I really like how intuitive and easy-to-use ZoomInfo has made it to prospect potential customers and the companies they work for. The organization tree is critical because when you are multi-threading, it helps to know where people stand within the company hierarchy and how your solution might affect their role.

Date of experience: June 2, 2023
Romania
1 review
0 helpful votes
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A necessary sales platform
June 2, 2023

Contact sourcing is the main reason I use the platform. But I also leverage the platform to get triggers as to when best engage my account list and the contacts therein. The database in ZoomInfo in unparalleled but the ability to get alerts for triggers in your accounts is one of the best things about the platform. I cannot think of another tool that accomplishes a fraction of the enablement ZoomInfo provides.

Date of experience: June 2, 2023
NL
1 review
0 helpful votes
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Best B2B tool in the market
June 2, 2023

Easy to use tool once we understand the benefits. Provides relevant contact info and profile details and can be a good source to create your focus list. Have been using it extensively.

Date of experience: June 2, 2023
California
1 review
0 helpful votes
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Huge data pool
June 2, 2023

Zoominfo is able to provide me with information about my prospects such as their title, job history, email, phone number and much more. This makes my job much easier. The amount of data and the general accuracy of everything you find is quite astonishing. On top of that, it is able to integrate almost seamlessly with other Sales tools such as Sales Navigator and Salesforce.

Date of experience: June 2, 2023

From the business

ZoomInfo delivers the most accurate B2B contact data and B2B contact lists to fuel your business initiatives. Backed by a comprehensive B2B database, ZoomInfo is the top B2B data provider for your sales and marketing needs.