It worked perfectly during my China tour with restricted apps services. There were no complicated steps and I. T. knowledge as protocol selection. Just a few clicks and connected within 3-5 seconds. Love it! The live chat support also was selling point that I like. I give 5 stars to ZoogVPN.
Well, to start I may not be the most computer savvy person in the world but I signed up a few yrs ago forgot about renewal and hit with a charge unexpectedly, oh well.
So I thought that I would be proactive and renew before hand, smart me got a better price, now the vpn is looking for a password that I don't know.
Spent some time chatting online, kept getting bumped with no resolution, then I emailed to support and it's been a week or more with no word back, shall I cancel...?!?!
Add this I'm not robot is for losers...!
You sent me the email requesting feed back.
Update: Understand your issue was with the macOS app which is requesting an Administrator password to authorise VPN connections, not your ZoogVPN password.
Took my money. Claims they didn't. Lets me reset my password however when try login server can't find associated email? Bear in mind email is perfectly okay when resetting? Sent multiple copies receipts of my purchase and them taking my money, now no response at all.
Thank you for your feedback. We're very surprised to learn of your experience which seems to us just a simple misunderstanding. It's common for our customers to have two or more accounts with similar emails but with different subscription plans which causes a lot of confusion for the customer. Update: Understand the issue has been resolved, please update your review.
Had really miserable experience in dealing with tech support, they respond after 1-2 days and will not give proper solution to fix the issue. Pathetic service... I recommend not to waste your time and energy in dealing with this VPN service
Thank you for your feedback. We're sorry to hear about your experience and we hope you will give ZoogVPN another try in the future.
Have been using for about a year all good, had a few months off as stopped working for the sites I wanted it for. Repurchase recently and dosnt work for any of them but they advertise that they do for those sites. Was happy now not
Thanks for your feedback. Understand that the changes in your experience has been as a result of external factors and not ZoogVPN service.
I'm not tech friendly but the ad made it seem so easy. It wasn't for me and even though it said try it for 7 days for free, it was not true in my case. In less than 5 hours I requested a refund, but was denied.
Thank you for your feedback. Please see our refund policy here with the qualification criteria - https://zoogvpn.com/refund.
Thank you for your feedback!
I tried out Zoog on their free version and l was impressed with what I saw and then once I had paid the subscription for two years the customer service seemed to disappear completely. I have still yet to get my problem solved where the VPN disconnects for no reason leaving my computer connection open to the internet.
Thank you for your feedback. Please advise your ticket number or alternatively please send an email to support@zoogvpn.com Update: Understand your issue has now been resolved.
Although your service is normally satisfactory and your support to my queries
Is also satisfactory, there are some occasions in which I have some difficulty
To get connection with London servers and the answers you give take a longer time... and I have some evenings with no possibility of watching the
Channels I like.
I like that ZoogVPN supports all platforms, so you are not limited to just one type of device. The service works as expected. Streaming is hiccup-free. Also, their customer support is nice. No problems so far. Definitely recommended.
Fantastic customer support Just one of the best web chat and got to the heart of the matter straight away even though it was quite interesting and took a long time they kept at it extremely good service
Took a while to configure how to use it, and yes, once connected, the speed of the existing internet slows down drastically, even though servers are changed. This results in me NOT being able to use my SKYPE Voice calls, Whats APP Voice Calls, the very main reason i need a VPN here. SO if you can get something working better, similar to the CTG Pro that i also use, then i assure you that you will gain more preference here in Dubai and surrounding areas for VPN use. You got to do something to make your system more simple and maintain a good speed in the net services too.
I was looking for a way to watch US Netflix and Hulu from abroad when I have come across zoogtv.com. At first I wasn't sure about them as there is not much info available on the net about them. However, they offer 3 days free trial so I decided to give them a go.
I must say I was impressed with the ease of setup for my PC and subsequently loved the quality and speed of the connection. Once my free trial has expired I signed up for 6 months and now watching my favourite shows on US Netflix and Hulu. Highly recommended it!
I have used a couple of VPN suppliers and were very good. But ZOOGVPN beats them for having a stable platform. I have had no buffering issues at all. ZOOGVPN is easy to install, I was watching my favourite UK shows with 6mins, that includes unpacking and setting up. The quality of picture is excellent even when viewing on my mobile. I took advantage of the 3 year promotion, which has saved me around £200 per year. That has got to be a great offer. Highly reccomended.
I am grateful to have Zoog on my devices. When the opportunity arises, I highly recommend to friends and acquaintances. Zoog is reliable and I am able to faithfully connect to my favourite stations consistently. Thank you for a great product!
Ouch! Cannot even join. The email, which you need to join the service for their free 10GB/mo deal, has not cone thru, despite waiting hours. It is not blocked or in my spam folder/deleted email box. I will update with how long it took email (if it comes), but it appears, if you want to pay, you can use right away, ofc. No way am I paying until I check out their free service.
A review website found that the customer service once you are a member (a paying memberl
Is not great. I tried, myself, to get help from them on the help page,; but there is nothing there about not getting an email (nothing at all), and I could not readily see a way to contact help myself (so no real live person), until my email is verified. The one way I know that CS reacts? Here on Sitejabber, oddly enough.
I can accept that maybe I not seeing the email, but with no easy way to contact CS that I can find in order to ask questions, here I sit. Maybe they will give me a way to contact them via Sitejabber.
I did try to set up a new account again, thinking I typed my email wrong. Nope, it told me I had not verified my email yet. What email!?!?! I have never not gotten the email before, very interesting.
Waiting on 5 hours for email... Tick tock...
Hello Katarina!
Please, accept our deep apologies for the issue. We are already looking into it with our technical team, and for now, we can easily activate your account manually!
Please, just let us know your email.
As for the customer service, we have 24/7 customer support that is available via live chat on the website. Also, you can send us an email completing the form here > https://zoogvpn.com/contact. It does not require either paid account or registration, you can drop a message easily. The information you shared about the inability to contact a real person is wrong because the chat widget is available in the right low corner around the clock.
Please, contact us or leave your email and we will resolve the problem ASAP.
Great way to access home and keep in touch with sites only available in home country
Easy to work and very useful as a self employed person needing access to UK
Thank you for your feedback!
Very nice VPN for watching Netflix and I have tried many. Certainly not many offer great service at such prices. Highly recommend for watching Netflix for US, UK, Canada etc...
Thank you for your feedback!
Bought specifically for the claim of access to IPlayer while abroad. No connection from 2 different countries while travelling
Thank you for your feedback. We're sorry that at the time when you were trying to access the iPlayer we had some issues with the service due to no fault of ZoogVPN. As you know VPNs are being banned from accessing these services and it the time it is likely that a ban has occurred and the IPs were being replenished. However, we are happy to offer you 3 months subscription as a gesture of goodwill and we can guarantee that the next time you try iPlayer it will be working. Please get in touch if you wish to give us one more chance! Thank you.
At first I wasn't sure about ZoogTV, but I love it! I live in Estonia and our television here is so bad, so was desperate for some popular US shows. With ZoogTV I can catch up with the latest US TV on Hulu and also Channels like ABC, and NBC.
Their 3 day free trial is great and completely risk free. Great service and great support - highly recommend it!
Work as I expected fast and secure Mac app need some improvements Android app work greatly keep going your vpn will be the first
Thank you for your feedback!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you for your feedback. We're glad to hear that manual API resolution and ZoogVPN Shadowing has worked for you in China.