Zomato

Order: #*******292

Zomato support called me to tell my delivery address is not correct (Zomato delivers regularly to my flat, and delivered recently on 6 July).

I said the address is correct.
On this, the zomato support guy told me to share live location or he will cancel my order.
I was taken aback, and said it is weird as my address on google is correct, and many delivery apps deliver easily daily to my address.
To this, the support guy repeated his SOP line, as per policy, I will have to cancel, etc.

This is weird.
On requesting refund for my order, because as per me, Zomato support called me prepared to cancel w/o refund, I was told nothing can be done, and no refund.

The delivery person Awadhesh Kumar for order number *******010 just left the food in the apartment building basement/ garage - on top of the generator!

When I call him he says " nahi sir allowed nahi hai undar"(I am not allowed inside).

I spoke to my security and no one denied him entry. He just wanted to drop it off and not climb up the stairs.

When I went down the food was gone.

Zomato offered no refund.

I am attaching a picture of where the idiot left the order.

I ordered a cake to be delivered for my friends bsay. Neither my order delivered instead cancelled and not refunding my amount. 650 ts cancellation charge. Awful. Ridiculous horrible worst people. They didn't update the address fault is their but I am not being refunded

Great app. Worst customer service. The restaurant accepts my orders & then calls me back to say they don't have items that I've ordered. So I ask for a refund. They charge me penalty charges. For what? Isn't it the fault of the restaurant? & your "we're sorry for the inconvenience" is the worst kind of customer support I have got on any platform yet! No option of zero stars or I would have given that! You did lose a customer today. May be more! Will make sure to spread the word!

Very bad service and worst resolution for the problems they create. Quoting them "we understand your feelings but can't provide additional compensation" on asking to refund the original amount paid. Also, you can't get an agent to communicate to you easily sometimes not at all. After complaining they are asking me to change the review without componsating for their mistake.

The delivery partners do not deliver the food parcel as per instructions, they keep calling and if we do not answer the call they just cancel the order and leave. As customers we are left without food but order is charged and no refund. This is even if you have a gold membership with Zomato. They just don't realize the problem caused for a person ordering the food, not receiving the food parcel but being penalized to pay for that food. Is it how you service the customers? This keeps happening very often, customer service when asked for support does not have any answer for refund.

Worst food delivery platform. They don't care about customers and their hard earned money. Mostly Zomato is tied up with 3rd class restaurants. Every time I ordered I had to face some hassle. In a worst case scenario, they would ask us to directly contact the restaurant if some item is missing.
Complete waste of time connecting with customer care. Finally, they will offer a small discount believing that we will be convinced.
I would have given rating in negative, but there's no option. Let's try some other platform.

You are a cheater company. I will never order from Zomato again. I applied as a delivery boy to check how it goes. I paid 500 and submitted all documents and completed training. Then you told me bgv failed. No one contacted me. If you are not allowing me to move forward you should refund my money of Rs 500. Instead you are sitting on it. Refund my money. Swiggy is much better. They contacted me and said they will offer me delivery job. I know gurgaon company like Zomato has very bad reputation. I will broadcast this message to all your social media channel every day till you wake up. My money is precious and I will not allow you to enjoy it

Stopped in with friends on Sunday, place was not too busy but Megan was lovely and the meals were all fantastic. Our Roast Chicken was very succulent, all the trimmings, other half had the Chicken Salad, others had the burgers said the same, hot plates, and desserts to die for. We will certainly be back.

🚨 Attention Foodies! 🚨

Dear valued community members,

I hope this message finds you well. I feel compelled to share a recent experience I had with an online food delivery service. 🍽

Regrettably, my latest order with Zomato left much to be desired. Upon its arrival, I was shocked to discover that the food items were not only stale but also appeared to be rotten. 😔 As someone who appreciates good quality food and service, this was highly disappointing.

What's even more disheartening is the response I received from Zomato's customer service team. Despite reaching out to them and sharing my concerns, they informed me that they have no control over the restaurants and cannot provide any refund or assistance. 😞 This lack of accountability is truly disconcerting.

I firmly believe that when we pay for a service, we deserve nothing less than the best. 🌟 That's why I have reached out to their customer service team, requesting a full refund for the entire order. I've attached photos as evidence of the condition of the items received.

It's essential for businesses to uphold high standards of quality and customer satisfaction. 🛑 While this experience was less than ideal, I remain hopeful that it will be resolved swiftly and that necessary steps will be taken to prevent such incidents in the future.

If you've encountered similar issues or have any recommendations for better food delivery services, please feel free to share your thoughts below. Let's support each other in making informed choices when it comes to our dining experiences. 🍴💬

It's great experience. The ambiance is very well coming and charming amazing wine,food and service. Staff are extremely knowledgeable and make great recommendations.
Bhawna is the great,suprb,Thoughtful,Fun and superb host and I love the service and is so friendly with the guest and alway take care to offered the best quality and she provided us with all the information we needed and showed us around the area.

I usually wait for about 40 minutes when I order food from Zomato... Its normal that quite often I would go back to them enquiring about my order... I have ordered food and this time the wait is pretty much long... Its been more than an hour, hurray... Zomato is doing a great job... Talabat is a hundred times better than Zomato... So finally I have learned my lesson and this is gonna be my last order from these guys... If you can't do business properly, please try to fix it... If it happens once or twice, we can understand, when it happens quite often, we can't take it... Anyways thanks a lot Zomato for your quality service...

Not trustworthy at all. They are more focused on tying down and expanding their business. They have no special team for food rating & critics. So they set up every restaurant's full menu and connect their business from every angle.
All items can not be good, but those items that taste good you need to add only those items. Not once, but repeatedly we threw food away and never got our money back. According to Zomato, they are not liable for the food quality and the making of that food. What is your app all about?
Just to add a business and repeatedly monetize customers. Just lovely!
Just getting pissed off day by day. Just show the food picture and something else will be delivered.

I ordered a delivery from a restaurant via zomato, I received a message that the order is received by the valet. Then as time passed, I called him but his mobile was switched off repeatedly. Then even the customer chat service was unable to contact him. A miserable and very disappointing experience. Finally they sent a message that due to some problem on road the order is cancelled, and hence I wasn't able to receive the order that day.

Dear Zomato Team,

I placed an order from a spicy hit by using a Happay Card, but money was deducted from my account, the order was not placed, and even the money was not refunded to me. Kindly check the process. I'm unable to connect with customer service too, this is very frustrating.

Because of that, I need to reorder and paid with Gpay.

What kind of service you wanted to provide to the customers, do you people have some shame, I'm writing emails and bothered about my money and you people are not at all responding, simply sending automated emails, is this a way to treat the customer's queries, you are not fit for this kind of food business app close the website, really useless service, 313 rupees has been deducted and it's not refunded yet from 26th June. I'm continuously writing to you and there's not even a genuine response.

If you are not going to refund my money, it doesn't look
Good.

Kindly refund my money as soon as possible, below are the details:

Do refund my amount as soon as possible. Order ID *******452

Ordered and paid extra for priority basis but I didn't receive the delivery for 2 hours
Zomato only exploits is customers