Zocdoc

It's amazing how they can keep track of what type of dr visit you are up for. I've made several appts online and never had issues.

If I could of marked this 0 stars I would have. They have this platform set up to totally scam Providers. Their whole "cancellation policy" is such complete BS. They've even gone further with it & even changed the options to where they confuse you- yes, patient initiated the cancellation is KNOWN to be marked so you're not charged BUT now they have changed it to where if that is marked but you still put the reason as anything besides patient wanted to (even though it's the actual reason as to why THE PATIENT CANCELLED IN THE FIRST PLACE) they charge you. & When reaching out to the service team all they ever have to write back is "Our booking fee incorporates the fact that not every booking is going to be successful". Minas well write "sorry the patient didn't work out for you, but we don't care, you still owe us money".

SO heads up to everyone, when cancelling an appointment you MUST lie about the reason and just strictly stick to patient wanted it cancelled.

This world is so sad. MONEY HUNGRY at its finest. They don't care to help you out, they care about the money flow coming it.

I'd definitely rethink choosing this as a marketing platform!

I used ZocDoc to book an appointment with Echo Park Carbon Health.

Echo Park Carbon Health engaged in fraudulent billing practices that violate Federal Law. I spoke to the facility manager Earl Ruffin, who claimed he wasn't even aware that health service providers are legally required to provide an accurate estimate to patients for scheduled treatments. I was not provided with a Good Faith Estimate for either of my two visits.

ZocDoc links patients to healthcare. Therefore, it is crucial that they provide accurate information about healthcare facilities, so that patients are aware of potential issues. Issues such as illegal behavior would seem like very relevant to others looking to book an appointment.

However, they refused to allow me to publicly review these billing practices on their site. I messaged the customer service desk, and was told I did not book the appointment through ZocDoc and the "review window" loop had closed.

But I did in fact book my appointment through ZocDoc (which I proved with a screenshot attached to the the query I sent to the help desk). The review loop is 120 days. But I was fraudulently billed almost 6 months after my first visit, wherein no estimate was provided.

If a reviewing policy makes it so that patients cannot review past 120 days, then any abuse that happens (via billing especially, which commonly takes months to resolve) CANNOT be reported to other patients. This is a transparency issue. I reported it to ZocDoc and explained the situation, but the multiple customer service reps I corresponded with did not communicate any concern for patient consent and the illegal behavior of medical facilities.

Additionally, the customer service team was unprofessional. It seemed likely my queries were not being read and reviewed by actual human beings. Paragraphs of the same information were cut-and-pasted and resent to me in lieu of actually reviewing my complaint, and the evidence I attached was seemingly not reviewed at all.

ZocDoc is convenient, and I think it fills an important need in the market. However, the way they do their doctor rating system is disingenuous and shameful. Essentially any patient review below 4-stars is heavily scrutinized, and you have to talk to a representative explaining your rationale for the rating, and they have strict and arbitrary criteria regarding whether they will post your review.

For instance, on more than one occasion, I have set up an appointment on ZocDoc, received a confirmation, arrived at my appointment and was told I was not in their system and would have to reschedule. In my opinion, that is just about the worst possible outcome of an appointment and warrants a 1-star rating. The guy could be a great doctor, but if booking through ZocDoc means it's a crap shoot whether the appointment will happen, that's something other users should know about. However, ZocDoc has a strict "you have to see the doctor to post a review", which I think doesn't make sense here.

As proof of my point of inflated rankings, try to find a doctor's overall rating below 4 stars (there are maybe 2 on the entire site). Most of the doctors I've found through them are fine, but they certainly aren't all 5-stars. Obviously the reason they do this is so they can continue to profit by referring patients to low-quality doctors (as doctors pay a monthly subscription to use their site, and would cancel if they were rated poorly on ZocDoc). So if you choose to use ZocDoc, temper your expectations (4 stars = 2 stars, 4.5 stars = 3 stars etc.), use reviews from Vitals.com or HealthGrades.com, and call ahead before driving to your appointments.

I totally love Dr Kainth. I HAVE BEEN WITH HIM FOR 7+YEARS. TODAY I CALLED FOR A VIDEO APPT AND THERE IS A NEW PERSON ANSWERING THE PHONE. SHE IS VERY RUDE AND EVERYTIME I CALL ITS ALWAYS THE SAME. VERY NASTY PUT ON HOLD FOR A LONG TIME AND WHEN YOU ASK A QUESTION AGAIN SHE DOESN'T KNOW AND YOUR ON HOLD AGAIN. IVY MAY BE NEW BUT ACTING THE WAY SHE DOES ISNT HELPING HER. IM SORRY BUT THROUGH THE YEARS SHE HAPPENS TO BE THE PERSON THAT SORRY TO SAY THE NASTIEST AND RUDEST PERSON I HAVE RAN INTO. IM SORRY IVY BUT ITS THE TRUTH. QAND JUST ONE THING MORE YOU CAN HEAR HER CURSING AY YOU BEFORE SHE PUTS YOU ON HOLD

I used Zocdoc about 2 years ago to make an appointment and had no problem, however, most recently I used Zocdoc because I wanted to make an appointment for some depression that I was experiencing, so I figured I would have no problem. This however was not the case! The first doctor I picked - it said accepted my insurance,and I booked the appointment. The next day, I get a call from their office, saying that unfortunately they don't accept my insurance, even though, it said online that they did! So, then I went and I book another appointment with a different doctor. This time, I did not receive a confirmation phone call, but when I went back onto Zocdoc, - it just said that the Doctor cancelled my appointment because it conflicted with something else...wait - what!? So finally, I found another Doctor and booked with her. This time I got an email saying I needed to fill out some form with my insurance information, etc, so I filled it out, but the when I tried to submit the form, I got a message saying there was some problem and to call the doctor directly, and there was a phone number. When I called the number, I got a voice mail, saying they were directing me a chat line - like seriously, can this get any worse!? So I go to the chatline, only to be told that they can't help me, and they will email me later. But wait, my appointment can't be confirmed until I fill out the form and then there's no one to talk to, only the impersonal chat line! Ok, what good is it really? I went and cancelled that appointment. I am done with Zocdoc for a while... all in all,...and extremely aggravating experience! Who needs it?