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Zillow

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Overview

Zillow has a rating of 2.2 stars from 769 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zillow most frequently mention real estate, customer service, and home value problems. Zillow ranks 1306th among Real Estate sites.

  • Service
    90
  • Value
    88
  • Quality
    86
Positive reviews (last 12 months): 6.5%
Positive
2
Neutral
0
Negative
29
35
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How would you rate Zillow?
Top Positive Review

“Kate in Green Cove Springs, Florida”

John A.
12/1/22

Hey Folks. Ms Kate with Zillow in Green Cove Springs is absolutely AMAZING! She was very professional in showing the home I considered and declined due to location, but suggested alternatives in a manner that encouraged my pursuit further. Give That Woman Respect and Love!

Top Critical Review

“Questions”

Liz N.
2/19/24

You can't ask a question without getting inundated with calls. I was looking at a property and a question was not addressed. The only way to get information is "contact the agent" and it isn't even the listing agent. It is any vulture that wants to reach out to you. Even when I specifically said to contact me via email, I was fielding calls all morning at work. Why make this so hard?

Reviews (769)

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Reviews that mention popular keywords

customer service (49) estate agents (38) home value (26)
Thumbnail of user johna4499
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Hey Folks. Ms Kate with Zillow in Green Cove Springs is absolutely AMAZING! She was very professional in showing the home I considered and declined due to location, but suggested alternatives in a manner that encouraged my pursuit further. Give That Woman Respect and Love!

Thumbnail of user annb1724
1 review
0 helpful votes
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March 8th, 2023

Dear Zillow,

Just a word of gratitude and thanks to Andrea Mason Richards/Realtor Consultant to me regarding the sale of my home. Andrea went above and beyond in getting my home sold in 4 days. She was my counselor and guidance right up the end in less than a month. I Would recommend her with the highest utmost referrals to family and friends, even strangers. Very professional, very knowledgeable, very courteous. Was always ready to help as she heard my nervous voice over the phone with quick encouragement always. Andrea I can't thank you enough more than words can say.

KUDOS TO YOU! Keep up the excellent work you are doing. Believe me you are BLESSED….

Sincerely
Ann

Thumbnail of user olgal132
1 review
0 helpful votes
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January 5th, 2022

We were very satisfied to find our new home through Zillow. We were able to view and compare all areas we were looking at. Thanks to A&D Mortgage Co. For closing on our property fast and painless. Their team was very professional, easy to work with, they communicated with us for things we needed our attention on, they were very friendly and nice. Very pleased to work with A&D Mortgage! Definitely recommend A&D Mortgage for any closing transactions!

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Thumbnail of user genek161
1 review
0 helpful votes
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January 23rd, 2023

My wife and I, along with her sisters recently experienced the death of their mother. They inherited the family home. We decided it would be best to sell it. We contacted Jamie Marcantonio at Signature Premier Properties. We found Jamie is a wonderful person to work with, and highly recommend her to anyone who decides to sell or purchase a home.
When we met with Jamie, she was not only on time, but a few minutes early. She already did background on homes nearby that were for sale or sold recently. She is honest and knowledgeable, gave us a true value for the home and worked with it. Running into a few bumps during the sale, Jamie handled everything without hesitation, and we knew we were in good hands. She was answering questions before we could ask them, always explaining what was going on and gave us updates often. We were in contract with a buyer within weeks and are just waiting now for a closing date.
When next, we find ourselves to be selling or upgrading we will reach out to Jamie Marcantonio without hesitation.

Thumbnail of user guydenlabrittney
1 review
0 helpful votes
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October 7th, 2023

Thank you Mr Ron Jenkins for everything you have done you're are amazing realtor and person you kept it

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Value
Quality
Thumbnail of user pauljp
1 review
0 helpful votes
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February 17th, 2023

I spoke to Tammy today with a question about a loss of my home and declaring it for taxes. She couldn't find the property at first but with diehard presistence she located it and was so helpful! I would recccomend her to anyone in need of a home or selling one! She is the best.

Thumbnail of user nayirio
1 review
3 helpful votes
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July 24th, 2020

If you are looking to buy or sell a house, don't hesitate 1 second! Dave Miles is your agent! He will answer all your questions and help you sell or find your house! My husband and I are so thankful that we had him as our agent. He is fast, polite, very kind, have answers all your questions, honest, not pushy and very respectful. You will definitely enjoy working with him! He is the best!

*******@exprealite.com

Thumbnail of user garym909
3 reviews
13 helpful votes
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June 19th, 2020

Worked perfectly for us when renting our house. Zillow suggested a competitive monthly rent for our home. I wrote the property description and uploaded the text and 28 pictures to create a virtual tour. We got 19 good applications in the first 8 hours. The Zillow messaging tool helped us communicate with all applicants. Applications came with a current Experian credit report and background check. Zillow kept a list of applications completed, started and not yet started and made it easy to send the rental application form to anyone we selected. We set up interviews with the best five applicants using the Zillow messaging utility and made our selection. I uploaded to Zillow the rental agreement I wanted signed electronically and set up automatic monthly payments to my bank account. All this at zero cost to us (the owners). The down side: (1) Too many applications. We had 30 expressions of interest and 19 completed applications in the first 8 hours. I had to de-list the property. We simply didn't have enough time to follow-up on each applicant. (2) I heard from applicants that completing the application and request for a credit report was too expensive ($30) and too complex. Several said they could not be verified by Experian. (3) Our cost was zero. But I see that Zillow is going to charge $10 a month for listings beginning July 1,2020. (4) Zillow doesn't offer customer support for their Rental Manager. You have to figure it out for yourself.

Thumbnail of user simranjits5
4 reviews
3 helpful votes
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April 30th, 2021

If you want to buy MLS leads then it is the best site. Very Nice Experience with this site and I found everything I need for the Real estate market.

Tip for consumers:
It is very useful site for real estate leads

Products used:
Property

Thumbnail of user jamesc5408
1 review
0 helpful votes
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August 19th, 2022

Brandie did an excellent job steering us through the maze of obstacles when buying a home in ohio that is owned by a bank in california,, she did such a great job that after completion of that purchase we asked her to sell our present home which she did in 7 days, very happy with that, Thank you Jim and Cyndi Clifford

Thumbnail of user giselal6
1 review
2 helpful votes
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October 22nd, 2018

The John Aguirre team is by far the BEST realtor team. They were so helpful and professional making this process a breeze.
Thank you so much.

Thumbnail of user rms3
10 reviews
28 helpful votes
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February 12th, 2018

All of the real estate referrals for rentals, Vacation homes, and furnished apartments are extraordinarily expensive for what you get. In almost all cases tenants pay between six and 18% premium plus a 2 1/2% deduction for Credit card payments after the property owner pays $400 to advertise on their site. Zillow is the last of the free sites that operates just like a classified advertisement. So save yourself 10% on every vacation booking I'm getting contact with the owners directly via Zillow

Thumbnail of user williamp1619
1 review
9 helpful votes
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November 2nd, 2020

You have some realtors that go that extra step for you but Paul Henrion of Wally Kerr Reality is in a class by himself. You want your realtor to be able to find answers for your questions but Paul anticipates the situation for the most part informs you ahead of time, so those questions never occur. Paul Henrion is creating a paradigm shift in the way real estate agents conducts themselves with their clients. We were lucky to find Paul and would never use anyone else in Oklahoma.

Thumbnail of user sandrac117
3 reviews
1 helpful vote
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June 21st, 2017

I so highly recommend this guy. He is relentless for his clients he never gives up never says die. Every time I turned around there was another obstacle slowing down the sale of my house, but Joe never gave up I truly believe if it hadn't been for him I would have given up. Thank you for being one super realtor

Thumbnail of user lavonec
1 review
8 helpful votes
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February 5th, 2021

Have have asked Zillow/Trulia to take my home pictures off of their website. My home has been bought a year and 2 months now. They refused and said any MLS can contact them and take it down. We are not in good standing with the Realtors because of the unprofessional way our home was sold. RealtySouth called and now their saying it has to be the Realtor that sold the home. They are in total violation of our privacy and Attorneys has been contacted.

Thumbnail of user mikeb471
1 review
0 helpful votes
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March 29th, 2018

If You need a good selling agent to represent you in selling your home in Colorado?
I highly recommend you contact Leo Rowen Re/Max of Cherry Creek Inc.
Leo was very professional, honest in helping us sell my father's home in a timely manner. He helped coordinate interior remodeling to prep the house for sale. We are very satisfied with the results and as well as how fast we were able to sell the home. Thank you Leo!
Sincerely,
Mike Baltzer

Thumbnail of user bobd392
1 review
0 helpful votes
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March 9th, 2020

The Morgage Specialist Team... Helped me on my first Morgage (2 years ago) and helped me this week with a refinance to a 15 year Morgage.
They are a winning team with the knowledge and professionalism to make this process simple and easy!

Thank you!

Thumbnail of user angelinaa19
1 review
0 helpful votes
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March 27th, 2020

I can't even begin to explain how awesome Connor Mogan was! He ALWAYS took the time out to show us houses. We finally found the perfect one and he has been so helpful and made the process so easy! Highly recommend him for any of your house hunting needs

Thumbnail of user cheryld825
1 review
0 helpful votes
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July 16th, 2022

I recently purchased a home in Killingly Ct. The real estate agent I worked with was Racheal Gifford and I was financed with a USDA loan through Fairway morgage company, The Danielson branch manager is Suzanne Mozzerlla. Both Racheal and Suzanne along with Dawn Place went above and beyond to help us get the house that we fell in love with. I would recommend anyone looking for a home in Northeastern Ct to give Racheal a call and ask to work with Suzanne. When we finally got the approval from USDA for our loan and I thanked Suzanne for all the hard work her team put in to make sure we got our home she told me "We don't give up" and I know first hand how true those words are.
Thank you Racheal and Suzanne!

Service
Value
Quality
Thumbnail of user dianel80
1 review
7 helpful votes
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June 3rd, 2017

I would highly recommended this incredible pair of VanDorm agents. They are very experienced and motivated to do a top notch job with your home experience. They will go above and beyond what is expected of them. I never felt caught off guard or without a good decision to make because of their incredible communication skills and knowledge base. My home sell was quick, easy and painless. I always felt informed and prepared because of their help along the way. I would highly recommend this pair for any home realtor needs you might have. Their friendly, caring, kind and knowledgeable attitudes never disappointed me. Thank you Cheri and Ashley. 5 stars!

Thumbnail of user kevinh781
1 review
9 helpful votes
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March 8th, 2020

Great job zillow.com i got my first house very easy to do about, admin is easy is to talk to, also thanks to the freelancer guy from Deepdarkworld(a) yahoo com who was able to help me get some bad credit record off my Fico which made my credit go up in just 2 weeks, that made me qualify for a mortgage loan which got me my home, his phone number is *******'0798, if anyone needs advice and help on getting mortgage he worked for me

Thumbnail of user mariel670
1 review
0 helpful votes
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July 5th, 2022

"I have bought 6 homes and sold all of them. I can tell you, my last deal was a God sent. Ahmad has the skills, personality, esthousiasm and demonstrates from day one that he is very professional, respectful, genuine human being. He went above and beyond to make the deal a stress free experience. He is one of a kind. I was dealing with a lot of personal stress during this deal. He made it very easy and went far beyond my expectations. The experience was just as pleasant for the person buying the property as well.

I recommend Ahmad Karain to everyone who wants to buy or sell. Amazing realtor and human being. I will never forget this experience."
He is the best realtor ever, there is no second best.

Thumbnail of user cynthiah212
1 review
2 helpful votes
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April 2nd, 2019

We met Ronda Lussier of Watson Realty Corp. at an open house. We were so impressed with her open house that we decided she would be the right one to help us find our next home. She works hard as a listing agent and as a buyer's agent. She is organized, goes the extra mile to answer any questions you might have, knowledgeable about the Jacksonville/Ponte Vedra area and stays cheerful no matter the effort required. We would highly recommend her. Her contact is *******@watsonrealtycorp.com. Submitted by Mark and Cindy Hiltz

Thumbnail of user connieh216
1 review
11 helpful votes
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March 27th, 2020

I recently had an opportunity to attend a house inspection that was coordinated by Joyce Fritz a realtor with PMZ. I have bought and sold many homes both in California and out if state. I have dealt with many inspectors and realtors over the years. In my opinion I have never seen the expertese and care I recently experienced with Joyce and her team. Joyce thinks of everything and puts her clients at the highest priority as she would her own family. She had a team of inspectors at the house that went through the house as thoroughly as I have ever seen, and I have impeccable standards. For these reasons I can reccamend Joyce and her team without reservation. Trust me you won't be disappointed. Connie Howells

Thumbnail of user travisp26
1 review
0 helpful votes
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February 23rd, 2017

I'm writing this review because its well deserved. The experience I had working with
Seth of Thrive and Bill with Eagle Home was amazing. Starting with Seth helping me
Find the home I was looking for and Bill and the Eagle team working with me to close
My loan. The process was fairly quick and straight to the point. No half stepping at all to make this goal happen for me. I really appreciate everything. Thank you guys so much. You guys will make any buyer happy with the process. Buyers in the Denver area look this team up and your experience will be just as good as mine.

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