Zieglerglass

Extremely rude people at this location. Brought in my shattered oven door for glass replacement on its frame and asked if they replace it. Was told it wouldn't match exactly like that was a huge deal to me. I never said it was as we just needed our oven door so we can cook. I kept asking how much for the tempered glass this size. Eventually they called in the manager to help us. We literally showed them the entire door and just asked for the replacement glass. He said the black paint part they don't do but they could get the tempered glass for it and we could take it elsewhere to get painted. We paid the money after he took his measurements and drew it out for us on paper. He said it would be in in 2 days. That was last Friday. They didn't call until Thursday to say the glass was ready. I had noticed on his drawing for the paint to be done from the other company he never marked the holes for the oven door handle to go through. Not sure if that mattered or not for the drawing, but knew for sure it needed the holes. When the girl called to say it was ready I just inquired to make sure they did put the holes in the glass. Her tone immediately got hateful as she insisted 4 times there were no holes in the glass I brought in. I told her there certainly was holes as I can't hide them and then make them suddenly reappear and they had the actual glass door in front of them to see it. She kept arguing with me VERY rudely insinuating I was lying about the holes. I have no idea how I could even hide them! The glass cracked all over, but the holes were definitely visible. At any rate I asked if they could just cut them in now and she very rudely again said YOU CAN'T CUT TEMPERED GLASS, IT WILL SHATTER! Like I'm a glass expert and should have known that. After a few more times of her calling me a liar and her manager in the background also insisting there were no holes in the glass I said I could bring it back down and show them. So she very rudely says, YEAH BRING IT BACK DOWN! Never in my life have I been treated this way by a business for asking a simple question. And being called a liar multiple times and yelled at because they didn't have the holes cut in to a piece of glass that they saw in person was extremely upsetting to me! I won't go here again. I ordered my glass from a professional company that isn't busy trying to pass the blame on to the customer for them missing there were holes in the glass! And I will warn everyone of their rude behavior! Reading other posts it seems like they got some serious attitude issues at this location on I-410! Pictures included of the holes they said weren't there.