- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Zenni Optical has a rating of 3.9 stars from 4,159 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service, and good quality. Zenni Optical ranks 3rd among Eyeglasses sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses. Zenni is the best in delivering what they promised to their customers.
Got my glasses from Zenni and it was not what I expected. Each lens looked extremely different from the other and it just looked really bad. Tried to get the lab to fix it and they said bc of my prescription there was nothing they could do. Yet I just got my new glasses from Eyebuydirect and it came out perfect. If they can get it right there is no reason why Zenni can't if they consider themselves professional glasses company. Will never buy from them again
When I was ordering my glasses I was not sure how my glasses would fit.I am truly so amazed by quality and accuracy of this glasses. I would recommend Zenni to all my family and friends,and for sure I am going to order another pair of prescription sunglasses.
Zenni is the best in delivering what they promised to their customers.
Tip for consumers:
Highly recommend Zenni for value,accuracy, and quality.
Products used:
Prescription glasses
I really thought my eyesight was getting worse when in reality I had put my previous pair of glasses thru complete and utter hell! My vision problems were caused by my lenses being so scratched up from 2.5yrs of less than stellar care that other people could see the mass of scratches from a conversational distance. But at least that tells me the frames and lenses are made to last!
Very happy with my glasses. They are very stylish. Fit like a glove. They do their job better than other glasses I've had for less than a 1/4 of the price. Get your prescription. Get your own PD, it's easy. Go with Zenni.
Tip for consumers:
Getting your pd is easy. You just need the other information from an exam. Most eye places will not give you a PD for free and it's not covered by insurance. You have to get your pupuilliary distance yourself by using a mirror or a friend and rule. 0 above the middle of the right eye and count the milimeters to the middle of the left pupil.
Products used:
Purple glasses.
Thank you for posting your very gratifying Zenni review of the eyeglasses you ordered from us. We were delighted to read that you are happy with your glasses, which we are happy to know are stylish and fit you well. Of course, we were pleased to read that you feel that the glasses you have ordered from Zenni are better than the much more expensive eyeglasses you have ordered locally. It was helpful of you, and considerate of other Zenni customers, to share your experience obtaining the pupillary distance (PD) measurement. For more information about obtaining an accurate PD measurement, if the eye doctor declines to provide it, we want to advise of the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your PD, https://www.zennioptical.com/measuring-pd-infographic. We also have a how-to video, also named How to Measure your PD, https://www.zennioptical.com/c/how-to#howto-measure-pd, and also found toward the middle of the bottom of every page of the Zenni website, with information explaining how to obtain this measurement. Mr. Jackson, we thank you again for taking the time to share your favorable comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
I started buying glasses from Zenni after I retired from the Army 12 years ago and have been absolutely satisfied. They shipped to the various APO addresses that I stayed at and had no issues sending out a new set of glasses when one of my pairs came in with the wrong script. The lenses hold up under severe impact and the frames do the job their designed to do and look good doing it. I buy very inexpensive frames and have had several people ask me where I get my glasses. I always tell them that Zenni is the place to go!
Zenni Optical is my go to for eye wear.
I could get lasik surgery but their frames are so lovely I'd rather not.
I have a total of 10 different pairs. And each to match my accessories.
I have absolutely no complaints!
Thank you Zenni
Had a couple problems arise with my order (one was my fault and the other was shipping related - item never arrived). I can't say enough good things about Zenni's customer service. They resolved everything, with a kind, friendly attitude at that. They knocked it out of the park! On top of that, they offer quality, stylish glasses at affordable prices.
I've bought several pairs of glasses from Zenni, all well done with one exception (return process was easy). I love the many choices, the ability to up load a picture of me and see how the frames will look, the ease of ordering. The site has clear instructions about how to enter one's prescription, even my complicated progressive prescription. And the price! Love Zenni!
This was my first time ordering prescription glasses online and I was not disappointed. It took me a little while to get the hang of the website but that's just because I'm not very tech savvy. It's actually a very good site and when I was finished and placed my order I received an email back that questioned one of my prescription numbers that seemed off. I double checked and it was correct but I was impressed that Zenni caught what they thought was an error before proceeding. After that it was a breeze, the glasses came in the timeframe they gave me, they were a perfect fit, the prescription was great and I love the way they look. I had spent up to $1000 for a pair of glasses in the past. The fact that I got such a quality pair for under $100 was unbelievable! I highly recommend Zenni and so does my ophthalmologist as his office originally referred them to me. I have purchased 2 pair now (one sunglasses) and both are just right.
I have never ordered online before so this was a steep learning curve for me. I spoke with customer service multiple times to make sure I was doing it right and they were always helpful and informative. My normal optician wanted $500 for a basic frame with my RX - I picked a frame I liked (not the cheapest but mid range) with my RX the total cost was about $140 with all the bells and whistles that the optician wanted extra for - they got here today and for the first time in years I have a pair of comfy glasses that I can actually see through! Yes, I have been told previously that because my eyes have different pupil points, it would be impossible to get them perfect but Zenni did - I am never going anywhere else - Thank you!
Tip for consumers:
Don't be afraid to call customer service - they are awesome!!
Products used:
Pair of glasses progressive bi focals with anti glare and blockz uv filter & water resistant
I got some glasses at zenni bc that's where my coworkers have been going. I used my face for the pics, and ordered a pair I liked. They came, and turns out they looked pretty bad on me (glasses are very new to me, so I had no idea what I was doing) I returned them immediately, easy peasy. Got the credit to my account and ordered another pair, one that I'm 100% happy with! Thanks! I call them my "windows to the world" bc I can't believe how much better I can see with glasses. (I'm still in denial that I'm getting older…)
I've been using zenni for years. Ok, frame quality, some times pretty good!
The lens in the last few years have been fairly thin for a -5.00 correction with optically smooth surface.
Out of over 10 pair from them only one pair did I have any complaints with.
That being said. The very reasonable price of zenni products makes that easy to over look.
Thank you Zenni! For providing a high value, quality product at an affordable price!
These eye glasses are wonderful! Excellent quality, good frame selection, fair pricing, and a timely shipping speed. I found the Rx from a 'tad' confusing but, with a friends help, got thru' it. My next pair will be ordered soon from your site.
I have ordered from Zenni several times and am always satisfied with my purchase! Absolutely loved my two newest pairs! I would recommend reading reviews on each product, if possible as I did order a pair of glasses that were ridiculously small for my face. Luckily, it was an inexpensive lesson, as their prices are phenomenal!
I love these frames! They look great on my face and the large lenses are nice and comfortable. The color is great too! I chose the orange/green tortoiseshell. It's a bit wilder than i thought it would be, but it looks awesome! I got these with the blue light blocking technology for work, and it seems to be helping me wind down better at night!
Honestly felt I was being stupid ordering online but I couldn't be happier. The 3 pair I got from normal eye Dr visit all sucked. I ordered about as cheap as I could with your company just to limit how bad I got screwed over lol. I'm gonna be ordering again but adding bifocals for first time so don't screw it up! Joke. Seriously though will be ordering and so will my wife and 2 daughters.
The process is very simple and frankly, user friendly. If something goes wrong with the order process, you can always talk to someone but I haven't had to do that unless something was arrive upon receiving my glasses. Only 1 time I had an issue and they resolved it very quickly.
Very happy with the quality and overall price point.
Thank you for posting your very gratifying Zenni review of your experience ordering eyeglasses from us. We were delighted to read that you find the order process simple and user-friendly, that you appreciate the low prices of our high-quality products, and that when you contacted us about the size of the frame from your December 24,2021, order, o4396936982 – full-rim, rectangular, Ultem, black frame 6499321 with a white interior, a pair of magnetic polarized snap-on gray sunshades, and a frame width of 139 millimeters – which did not fit you well, we invited you to return these eyeglasses to us for a 100 percent refund of their price in the form of store credit to your Zenni account. We were happy to see that you used the store credit toward the purchase of the frame you selected for your order o4461510965, placed on January 18,2022 – full-rim, rectangular, flexible-plastic, spring-hinged, black frame 2012421, with a frame width of 138 mm. Of course, we hope that you are pleased with these eyeglasses. Since you returned the eyeglasses from the previous order because of a size issue, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we thank you again, Mr. Gomez, for sharing your heartening comments. Moreover, we want you to know that we consider it a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.
I have purchased many times from Zenni and have always had an awesome experience. However, I did not like the last pair because the lenses were too short and didn't offer enough eye protection as I had purchased them as sunglasses. So, I was able to return them for a full refund credit and ordered a set like my previous pair but with a different prescription. Customer service was great!
I wanted to replace my old glasses before leaving the country (didn't fit well and looked awful), but didn't realize how long the shipping was until I'd already placed my order. The Zenni team was quick and friendly through the whole process! I ended up getting my glasses with a few days to spare :) they look and feel great, and I'm super glad I upgraded the lenses to be smudge resistant!
After making sure to get my updated RX and my PD, I was able to use the measurements from a previous pair of glasses to find the right size. The glasses I got fit well and look nice, especially for around $55 total! I'll keep coming back to Zenni and recommend them to anyone I speak with...especially as they notice my nice new specs.
Great experience with Zenni as always. Really love these new glasses. I have received so many compliments. Zenni is my home for glasses forever!
Zenni is always easy, affordable and speedy. If I ever make a mistake and need to call customer service, the conversation ends with my expectations being exceeded, and leaves me feeling taken care of. I love this company.
My favorite online glasses store. Need glasses and have a prescription, Zennioptical is the best place to do it!
Nice styles, great quality, nothing more than you can ask for. AND they offer discounts pretty often! So keep an eye out for those discounts!
OH I FORGOT THE BEST PART, THEY CAN MAKE PRESCRIPTION SUNGLASSES TOO! For two pair of glasses I paid a total of 70 dollars. 1 sunglasses 1 normal! And when the nose bridges broke, they sent me free replacement!
Tip for consumers:
Wait for discounts, they occur pretty often!
Products used:
Prescription Sunglasses
Prescription Glasses with blue light filter
Ordering was straight forward. I received my glasses sooner than I expected and they are great! I am so pleased to no longer have to tip my head all the way back in order to see the computer screen. Grateful for the price. I would not be able to have glasses without your company. I like the look. My daughter helped me pick them out. Thank you so much!
Great glasses. I love the sunglasses slip-on. Who knew they made me fashionable? I plan to order a pair of my blue light glasses for every day I love them so much. Most importantly they were on time and I was kept up to date on any issues. My husband ordered his from a shop and he's not having the same experience, to say the least.
Zenni is great, optical quality better than I've paid hundreds of dollars for at boutique glasses shops. These particular glasses, the rainbow frames, get so many positive comments. Highly recommended.
Gain trust and grow your business with customer reviews.
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Thank you so much for your review, Mina! We are glad you found us!