I first signed up for Yuma twins in August. I really wanted the Totoro stuff. When I signed up they had a deal that the more months you signed up for the more Totoro stuff you would get. So I bit the bullet and did the 6-month option, even though I really couldn't afford it. That's what credit cards are for, right?
I thought everything was good to go. I received my first box, but didn't receive the extra things in it. I waited until my second box just in case that was packed incorrectly. Still nothing. So I contacted customer service and explain the situation. I was told that I had selected another option to receive an extra box instead of the Totoro items. If I did that, it was not clear at ALL on the website. But I doubt that I did it. She offered no help other than the information. And then told her that I wanted a refund on the remaining boxes that had not been shipped because I felt like I was being mistreated and I didn't want the boxes if I couldn't have what I actually signed up for. I was told I could not get a refund. And that was the end of the communication.
I really do not recommend these boxes, the customer service is horrible. Also the items are cute but they are NOT worth the amount that you pay for the boxes. I think after my subscription is done, I'm just going to start saving my money and go to Japan and buy everything I want. It would be a way better investment.
Just got my October box and it did not disappoint. So many kawaii things! I can't wait to see what I get in the Hello Kitty Surprise Choco egg!
I've never had a problem with this company. The items are always of good quality and super cute. Love looking forward to the next box.
This was given to my as a bday gift. I've been signed up for 6 months of boxes and am looking forward to March's box.
I just got my first box and everything was super cute! The products look exactly like in pictures I'll buy more boxes from YumeTwins I loved it
Everything is so cute and will definitely be useful (regarding the June box). The shipping was super quick - 1 day earlier than anticipated.
Monthly box with a variety of cute items. Great for price required and love getting to display and use all the wonderful things.
Beautiful and cute items in each box. Perfectly curated to fit the theme each month. Every pilurchase leaves me with no regret!
Usually great, but if there are any issues it's just a loss. Products are quality, cute, and more often than not useful.
Love all of the cute items! You can't find these anywhere else! Would definitely recommend signing up! Cute for gifts too!
The box has a solid well thought out theme with items that are pretty good quality, many of them are useful.
If you like cute goodies then this subscription box is a good pick. It's like receiving small gifts every month!
I love these boxes so much! They have so many adorable things inside and it makes every single month better
Monthly themed box of kawaii things of good quality and sometimes handy. You can cancel your subscription at any time.
Very cute box of goodies most, if not all only available in Japan! Great quality. Fast shipping too! Great way to get a dose of kawaii :)
Super cute items and fast delivery! I enjoy the ghibli items because you can hardly get them in Europe!
Our kids enjoy opening the different surprises each month! We especially love the plushies. They're so soft & cuddly!
Overview
YumeTwins has a rating of 4.1 stars from 324 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YumeTwins most frequently mention cute items, subscription box and customer service. YumeTwins ranks 12th among Subscription Shopping sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members