• YOINS

YOINS

Overview

YOINS has a rating of 3.8 stars from 1,609 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with YOINS most frequently mention customer service, good quality, and live chat. YOINS ranks 1st among General Apparel sites.

  • Service
    75
  • Value
    159
  • Shipping
    160
  • Quality
    157

Proactively asks for customer feedback

Positive reviews (last 12 months): 72.7%
Positive
8
Neutral
1
Negative
2

Instant Feedback

4,345 reviews

53
See all photos

What reviewers want you to know

Positive highlights

  • Fast delivery, polite and friendly support service, excellent customer service, top quality, thank you
  • Service is excellent, managers respond promptly, delivery times are according to the conditions.

Critical highlights

  • Also I did ask for tracking number to see is it the post officer make mistake.
  • Also the size chart is completely wrong and incorrect.
How would you rate YOINS?
Top Positive Review

“Four pairs of latin heels and sole cushions”

Марк К.
3/26/24

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Top Critical Review

“2 months now”

Monquikta B.
11/11/22

It's been 2 months today since I ordered from YOIN. My order still isn't here and I have heard nothing about my order. I paid the whole amount and still nothing. At time point I'm feeling as if I was scammed out of money. I emailed YOIN and message them on Facebook nothing. You can't call the number they have on site, I just want my money back. I will never order from here again. If I could give no stars I would definitely!

Reviews (1,609)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (367) post office (23) size chart (36) return items (19) delivery time (24)
Thumbnail of user marocoakleymughw
4 reviews
0 helpful votes
March 26th, 2024

I love these STUNNING heels! Gorgeous just like the photos and durable. Just pay close attention to the size charts and measure your feet. I usually size down a half size for heels but found no need to with their sizes. The shoes might come with a factory smell but they air out with a day or two. In my opinion, worth saving hundreds :) I feel like a queeeen when I wear these shoes and I've held off buying them for so long because I didn't realize there was this affordable option.

Thumbnail of user beauhammonsjyzo
4 reviews
0 helpful votes
April 13th, 2024

Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.

Thumbnail of user rodriqueboeselxtfwu
13 reviews
1 helpful vote
April 12th, 2024

I do very little on line shopping because of delays. The confirmation was swift and information regarding shipping and delivery were so exact! Very satisfied.

Thumbnail of user williamk1693
4 reviews
1 helpful vote
February 16th, 2022

A good selection of excellent quality goods with an excellent and large selection, delivery on time, thanks for the promptness and quality service

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user keyat
1 review
5 helpful votes
March 19th, 2020

Best site to shop. Material is great quality is great and the price is great. No complaints at all!

Thumbnail of user yoinsy
yoins y. – YOINS Rep

Dear Keya T.,

Thank you for your review.

Your satisfaction is our greatest motivation. Yoins will keep continuing to improve the item quality and supply more good quality products to our customers. We are looking forward to hearing about your next order.

Have a nice day.

Best regards,
JOE WANG

Thumbnail of user lukeh229
2 reviews
0 helpful votes
January 25th, 2022

Thanks for the good and polite communication with customers, the attitude is at the highest level, the quality is good, the choice is wide

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user patriciam2325
3 reviews
0 helpful votes
March 17th, 2021
Verified purchase
• Updated review

Easy and so much variety and priced right.

Reason I chose this business:

Style, price, variety

Reason I chose this product:

My size, my style, my price

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Easy and so much variety
February 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Style, price, variety

Thumbnail of user dominicc172
2 reviews
0 helpful votes
February 9th, 2022

Perfect quality customer service, excellent customer service, everything is top notch, clothes quality is good, delivery is fast

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user leonican
1 review
0 helpful votes
January 31st, 2021
Verified purchase
• Updated review

This is not the first order. And will not be the last.

Reason I chose this business:

Yoins has few very nice model girls. They are inspiring me to buy this.

Reason I chose this product:

I just liked how the products looks on the girls.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

This is the 3rd placed orders
January 5th, 2021
Verified site experience
• Previous review

This is the 3rd placed orders. Went very ok so far. A bit long time of delivery.

Reason I chose this business:

I just liked the products

Reason I chose this product:

No apecial reason

Thumbnail of user angelef5
1 review
0 helpful votes
March 1st, 2021
Verified purchase
• Updated review

Hope i get what i ordered

Reason I chose this business:

Nice dresses

Reason I chose this product:

Love the dresses

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are sorry, but due to the changes in international logistics, freight rates may fluctuate recently. With limited resources, considering the safety and efficiency of transportation, we have been looking for reliable services to deliver packages. Hope you understand.

If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com.

Best regards,
Yoins Team

Hope i get what i ordered
January 13th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Nice dresses

Reason I chose this product:

Love the dresses

Thumbnail of user ethanp190
3 reviews
2 helpful votes
November 29th, 2022

Awesome Products! We have ordered products from here on 4 separate occasions now. It seems like their website gets better and more user friendly every time we come back.

Thumbnail of user wandac277
2 reviews
0 helpful votes
February 22nd, 2021
Verified purchase
• Updated review

SO FAR SO GREAT

Reason I chose this business:

LOVE THERE PRICES

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

SO FAR SO GREAT
January 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

LOVE THERE PRICES

Thumbnail of user harryd205
3 reviews
0 helpful votes
November 18th, 2021

Livraison rapide et professionnelle! Recommande fortement! Super expérience! Bon prix. Grande transaction, une communication très claire.

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Cher client,

Merci d'avoir choisi Yoins.

Nous sommes heureux de savoir que vous avez une bonne expérience de magasinage avec nous. Merci pour vos commentaires et votre compréhension. Si vous avez des questions, n'hésitez pas à nous contacter à tout moment. Pourriez-vous nous contacter à vipservice@yoins.com?

Meilleures salutations,
L'équipe de Yoins

Thumbnail of user williamh3273
3 reviews
0 helpful votes
January 12th, 2022

I like to order in your online store, everything is always very professional, great attitude towards customers

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Thumbnail of user jackg659
3 reviews
0 helpful votes
January 15th, 2022

I thank this store for an excellent selection of quality clothes at affordable prices, delivery is fast, everything came on time

Thumbnail of user eugenea101
3 reviews
1 helpful vote
January 15th, 2022

Great selection of good clothes, prices are reasonable, support service helps with ordering, delivery on time

Thumbnail of user johnh6215
3 reviews
0 helpful votes
January 25th, 2022

Excellent quality clothes at affordable prices, huge selection, great service, what else to say... well, delivery is fast

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

Thumbnail of user kevinw1531
1 review
0 helpful votes
February 4th, 2022

Interesting store, a huge selection of quality and stylish things, reasonable prices, fast delivery, thanks

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for choosing Yoins.

We are glad to know that you have a good experience shopping with us. Thank you for your feedback and understanding.If you have any inquiries, please do not hesitate to contact us at any time. Would you please contact us at vipservice@yoins.com?

Best regards,
Yoins Team

Thumbnail of user charlesw1511
2 reviews
0 helpful votes
February 11th, 2022

Excellent attitude to customers, fast delivery a large selection of good quality clothes, affordable prices thanks for the promptness

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user evanw129
3 reviews
1 helpful vote
February 17th, 2022

Excellent quality, reasonable prices, fast delivery, in general I am satisfied with the work of this store and my purchases

Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

Thumbnail of user harryt292
3 reviews
2 helpful votes
February 27th, 2023

I've had a great experience shopping at YOINS. Their clothing is trendy, high-quality, and affordable. I especially appreciate the variety of styles available, which makes it easy to find something for any occasion. Shipping was quick, and customer service was responsive and helpful when I had questions. I highly recommend YOINS to anyone looking for fashionable clothing at a reasonable price.

Thumbnail of user seths189
1 review
0 helpful votes
December 16th, 2020
Verified purchase
• Updated review

Tried to pay with PayPal and it quit twice, but otherwise service was great.

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We apologize for this inconvenience.

We will inform our developers of the payment system. Thank you very much for your feedback.

If you have any inquiries, please do not hesitate to contact us at vipservice@yoins.com

Best regards,

Yoins Team

Tried to pay with PayPal and it quit twice
December 29th, 2020
Verified site experience
• Previous review
Thumbnail of user mariannat11
1 review
0 helpful votes
December 26th, 2020
Verified purchase
• Updated review

Best fashionable clothing on the web with good quality and fairest price

Reason I chose this business:

Love the clothing designs

Reason I chose this product:

No specific reason, felt i chose what was available

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

Best fashionable clothing on the web with good quality...
November 19th, 2020
Verified site experience
• Previous review

Best fashionable clothing on the web with good quality and fairest price

Reason I chose this business:

Love the clothing designs

Reason I chose this product:

No specific reason, felt i chose what was available

Thumbnail of user rebeccas1057
1 review
0 helpful votes
December 29th, 2020
Verified purchase
• Updated review

I have bought stuff before and loved it!

Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.

Have a nice day!

I have bought stuff before and loved it!
November 27th, 2020
Verified site experience
• Previous review
Thumbnail of user obinnac
1 review
0 helpful votes
January 12th, 2021
Verified purchase
• Updated review

IT WAS NICE

Reason I chose this product:

IT WAS NICE

Service
Value
Shipping
Quality
Thumbnail of user rebeccal10
Katherine L. – YOINS Rep

Dear customer,

We are glad you are satisfied with our items. Your satisfaction is our biggest motivation. Have a nice day!

Best regards,
Yoins Team

IT WAS NICE
December 28th, 2020
Verified site experience
• Previous review
Reason I chose this product:

IT WAS NICE

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Yoins aims to create comfortable, high quality, fashionable clothing, and make it available for everybody at an affordable price.

We think that the key to our success is a happy and satisfied customer. This is the reason why we focus on providing the best customer service.

So for any questions, welcome to contact us directly via the live chat (https://goo.gl/FomW47) at 7:30 am to 10:00 pm from Monday to Friday, message us(https://goo.gl/s84jN1) or Call us by 00852-21364966.

Any difficulty in contacting our customer service, please send us your order number and request via complain@yoins.com.

We will review the whole case and quickly resolve your problem. We are here to help you.

Business History

Yoins was established in 2014 with the simple mission to give young people the opportunity to express themselves through high quality fashion at an affordable price. Here at Yoins, we believe that fashion is the best way to exhibit your individuality and uniqueness, which is why we work tirelessly to bring you the best new trends as soon as they arrive.

Company Representative

Thumbnail of user rebeccal10
Katherine L.

How do I know I can trust these reviews about YOINS?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about YOINS?