I have been working with Alina at Yodle for almost 2 years. My call volume has increased. I like having a tracking number so I can see how the lead came in. Calls to Yodle are returned promptly and any changes to my site are done immediately.
Everything Yodle has done for me has been really good. I have no problem with the website and I can get on the phone with any of the support team and they’ll always be a lot of help. It doesn’t matter if it’s an hour conversation – Yodle will take time and nobody cuts me off. I’ve spent more money on advertising before and never gotten the results I am now. I think their monitoring system is awesome. I never miss a call because of it. Overall, the website has easily paid for itself.
I would never work with this company, getting rude sales calls is not how to get business! Being a Tax firm we do not take sales calls from Jan-April (common sense if you ask me). I received a rude comment in return and was hung up on.
I have finally found a Great internet marketing tool. Talk about user experience... This has been great, we now have a presence on the major search engines. The customer service team is wonderful. They take the time to walk you step by step through the process of learning their website and how to get the most out of it. Thank you Yodle, and especially Bonnie my customer care representative.
I was having a tough time uploading my over 800 contacts from my e-mail to my Yodle account. I tried the direct routes on Yodle's help page to no avail, and before giving up, I e-mailed customer care asking for a call. Within an hour, Jordan Sanchez was on the phone walking me through the process. When he and I got the same outcome, he quickly conferred with an IT colleague and they solved the problem! Kind, empathetic, calm and rational customer care made me happy that I chose Yodle. I'll call customer care again without hesitation!
I had a 6 month contract, way too expensive for very little return. I asked rep 1 week before 6 month contract end, what actual date was so I can move on to another company and not worry about paying them anymore. She verified date was next week, then billed me another month "because I didn't say the word CANCEL". Horrible customer service.
Hey Michele - please private message us about your experience and we'll try to help^MB
I am a business consultant for the cosmetic surgery, plastic surgery and med spa industry. We get consistently great results from working with Kyle and Dan at Yodle. This has been very valuable for me and my clients.
We have used Yodle since 2009 with nothing but great success! They are easy to work with and respond very quickly to my requests! I highly recommend them if you are looking for a new and updated website!
Yodle made promises that they would never keep! Unbeknownst to us they would not advertise the web site we had created, instead they advertised the one they created about our company - which they requested very little information on. The website was probably the worst made website in history. Words were misspelled, it looked terrible, a monkey could have made a better website. All of this was done AFTER the contract was signed and credit card charges. And none of that was made clear or explained prior to. Don't use this company, you're better off burning your money.
Hi, Helen - I read your review and I’m disappointed to hear you feel you were misled, that is never our intention. Our 50,000+ customers do have great success using advertsites to drive new traffic and conversion and while this was not your experience, we do take this kind of feedback very seriously. If you have a minute, I would like to hear more about your experience so I can help resolve these issues – could you reach out to me? Jessica.mcginn@yodle.com or 646-753-6362.
They put hard sell on and don't delivery any leads! All sales and no substance! Literally delivered no help, no leads, zero sales! Hold you to 6 month contract. Signing up required on first phone call! After sales call, you are send to Caribbean tech staff that knows nothing and doesn't care! 0 rating if I could! DO Not ever use this company
Hi Andy - I'm sorry to hear you didn't find success with Yodle. I'm particularly disappointed to hear there was a disconnect between what was promised on the sales call and the service you received. If you are open to sharing more details, please don't hesitate to reach out to me at 646-768-3690. Best, GB.
Javier at Yodle helped us tremendously. I can not say enough about the quality of customer service Yodle provides. Their agents are knowledgeable, trained in site navigation and very professional. I have spoken to a different person every time I have called and each one has added their own professional touch to what they bring to the table while demonstrating extensive navigational and knowledge skills about the Yodle site. Thanks, Ernie@ Premier Glass
The staff at yodle provided me with all the answers i needed to start a new account with them. Within hours my site was up and running and leads started to come in within a week. I closed business from the advertising which justified paying for it. I was impressed with how knowledgeable and professional they were. Job well done! I would definitely recommend them if you're looking to establish more web presence.
I just started a new company so I really didn’t have the money to do a lot of marketing. I pay the minimal payment-just for the yodle website-and with that little monetary value I still get results. Calls come in and it helps get my name out there. The whole system yodle has set up is really great-from the customer service to the website, and the way leads are generated. It’s all working.
Just like Nemo... lost clown fish.
CoRey started off on me and despite the mediocre reading skills displayed as he worked through the obvious scripts, I was on the hook. But... I sell, therefore I am and I do not need to advertise. I've done a little as a trial but I don't really care to have unnecessary bills.
Stage 2, the rep wanted to get me in front of a computer so I could be presented with the opportunity to spend my money. He could not make it to our appointment so a super douche named Matthew called me and attempted to close a deal I told him was not gonna happen before I got a chance to investigate the program. Long story short, I flushed the douche.
Here'are proof that they must suck and can't deliver... just look at this site. They claim to do something for your business but they can't do it for themselves! Lol
Yodle has been a great company to work with. After trying many different SEO companies who promised us the moon and back, we tried Yodle. They provided an increase in our sales volume as we were also able to track where our calls came from and how our employees handled those phone calls. These are great managerial tools to help you focus on what areas and customers to target. This company has been a great tool to have in our advertising arsenal.
Since we've started with Yodle we've seen increasingly better results and better turnover with appointments with each month. We love that we can see where calls are coming from and what Yodle is actually working on for us through the dashboard. Last but not least, our rep Zach is awesome! He is prompt with returning emails and phone calls. Any questions I have he is there to answer them. If Zach doesn't here from me for a little bit he gives me a call to check on things to see how things are going. Thank you Zach for everything.
I’m a believer in the future of technology so I thought Yodle would be a good thing to try for my business. Many people are using their phones and tablets to find information online and I really liked how Yodle would not just use my regular website when someone uses their phone, but a mobile version of my site. It all makes sense to me.
We tried magazine ads and that did nothing for us. The majority of our leads come through Yodle. We’re looking to open 2 or 3 different offices around the greater Houston area and we will definitely be increasing our reach with Yodle.
All the reviews that are 5 star on here are people who have joined recently and only have one review. Basically current employees of Yodle.
These guys are hacks, they buy domains and attach websites to them and charge astronomical rates to their cookie cutter sites.
Hi D. M. – my name is Radley Moss, Director of Corporate Communications at Yodle. I’m not sure why you’re so convinced that Yodle employees have posted reviews on Sitejabber; that isn’t a business practice we would engage in. A large number of the customers that have left positive reviews for us on Sitejabber let us know they were going to do that. I’d be happy to provide you with the names of some of those businesses (also included in a number of their Sitejabber profiles) and their websites if you want to reach out to me at rmoss@yodle.com or 212-542-5449. I’d also be happy to address the other points that you brought up. Thank you.
Just over a month into my program and have gotten much more lead generation than could hope for. Only expect this to get better as the optimization continues. Support has been fantastic both introducing me to website and how to get the most out of it as well as follow up communication to remind me to do certain things, refresh my recollection on the many pieces of information available and to introduce me to new additions to the dashboard. Hoping this will be a long relationship.
Overview
Yodle has a rating of 4 stars from 1,688 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Yodle most frequently mention customer service, small business and web presence. Yodle ranks 1st among Advertising sites.
Yodle has offices in New York, Atlanta, Austin, Charlotte and Scottsdale. Yodle is ranked #9 on the 2014 Forbes list of America’s Most Promising Companies and has won multiple awards for its business growth, job creation, technology innovation, and workplace and culture.
For more information visit www.yodle.com or call us at 877-276-5104.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Ashley - I'm Radley Moss, Yodle's Director of Corporate Communications. If you have a spare minute would you mind contacting me at either rmoss@yodle.com or 212-542-5449 to let me know who you spoke to? We expect all our employees to be professional and polite. I'm sorry that didn't happen in this case. We will look into what happened if you're able to tell me who called you. Thank you.