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YodleReviews 1,688

4.0

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Yodle Reviews Summary

The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
133
value
116
quality
111

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Washington
1 review
1 helpful vote
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Yodle Dashboard is amazing!
May 8, 2015

The ease of use for the Yodle dashboard is going to save me hours! By posting an offer it translates right to Facebook, and across the web. No more spending hours sending out emails to customers. WIth this system you type your email, and it automatically sends it out to your customers.

Date of experience: May 8, 2015
Florida
1 review
0 helpful votes
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User friendly marketing tool
May 8, 2015

Great customer service. They really attempt to help you to understand how to increase your web presence and in turn get more views for your website, etc.

Date of experience: May 8, 2015
Tennessee
1 review
4 helpful votes
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Great Marketing Professionals
May 7, 2015

We were very reluctant to commit to a marketing program, but everyone at Yodle was so helpful and took the time to answer our questions. They were very thorough and we had multiple calls where every aspect of the program was explained. They walked us through the use of the dashboard and when our results were not exactly what we were looking for, they were very proactive and got our information changed immediately. We are very happy we choose Yodle to assist us with our online presence and marketing.

Date of experience: May 7, 2015
Texas
2 reviews
15 helpful votes
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Worst business mistake I have made for my small business. They promised the moon and delivered nothing. After the three month trial, where I spent $!, 500 per month, they charged again as an ongoing service. My bad for not catching that. As soon as I received my credit card bill, I called and canceled. They then charged me again, and refuse to issue a credit.

Don't make the same mistake I made... Avoid this company!

Date of experience: May 7, 2015
Radley M. — Yodle Rep
over a year old

Hi Gary - this is Syvenna Siebert in Yodle's PR department. I'm really sorry to read about your experience, and I'm disappointed that we didn't meet your expectations. I'd like to learn a little more about what happened and share your feedback with our product team. If you have some time, can you contact me at syvenna.siebert@yodle.com or 646-770-8974? I can also look into any billing issues.

Thanks for your feedback,
Syvenna Siebert

Ohio
1 review
16 helpful votes
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I am a small business, and I have been contacted several time by yodle sales representatives. First, I would like to say that I have dealt with many sales people in the past. I am also a sales person to some extent for my business. The experience I had with the sales person who contacted me (Josh) started off kind of pushy. I am busy so when I get sales calls period I am hestitant to talk long as I do not sit at a desk all day I am out in the field, and my time is precious for the most part. I decided to give josh a chance by scheduling a meeting. I was pretty straight forward with him, but he coaxed me into the meeting somewhat although I admit I was going in to the meeting with a closed mind. During the web meeting he proceeded to talk over me, and not let me finish explaining myself which was very rude. It was certainly not any way to gain my business, but I was polite and I proceeded to listen to the presentation. After telling him multiple times I did not want to take on the monthly plan or 6 month committment he proceeded to continue to try to sell me he even lowered the pricing which is common to any sales agent I speak with. I remained calm, and after almost 2 hours he finally realized that nothing he could do was going to get me to make a committment so he proceeded to get real angry, and insulted me before basically hanging up the phone.

Date of experience: May 6, 2015
Radley M. — Yodle Rep
over a year old

Craig - thank you so much for your feedback, and I'm sincerely sorry that this was your experience with Yodle. I understand that as a small business owner, your time is incredibly valuable. Thank you for taking the time to hear our presentation, and I'm sorry that the sales rep you spoke to was disrespectful. This is not acceptable, and if you do have a moment to contact me, I'd like to hear more about what happened so that we can address it on our end.

Thanks again - best of luck for ongoing success with your business!
Syvenna Siebert
646-770-8974
syvenna.siebert@yodle.com

Pennsylvania
1 review
3 helpful votes
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Yodle requires much more of my time than I expected when it was sold to me (doing things I don't want to be bothering with). I have had problems with my information not getting updated across the web and changes that I requested Yodle make to my Adversite that I later found out were hurting my listing. (How was I supposed to know?)

If it wasn't for Gary's and Samantha's help, I think I would have cancelled my Yodle account by now. But for now, I'm still on board. Both Gary and Samantha helped a lot, but I was especially happy with Samantha's help and expertise.

Date of experience: May 6, 2015
Kansas
1 review
0 helpful votes
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We are a small service company and have used Yodle for a little over three months now and I have been quite impressed with the customer service. The package we were sold was exactly as explained by the salesman Josh. I was very skeptical at first but Josh convinced me to come aboard and give this service a chance. I think it took him almost 2 hours. We have spent a lot of money over the last 11 years with other companies to help optimize our customer base and create new ones through use of the Internet, but to no avail. We were always disappointed. I wish we would have known about Yodle back then it would of saved us thousands of dollars and countless hours of frustration. THANK YOU YODLE!

Date of experience: May 6, 2015
New York
1 review
2 helpful votes
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Best To Avoid
May 6, 2015

Basically a bait and switch. I am so sorry I got involved with this company

Date of experience: May 6, 2015
Florida
1 review
0 helpful votes
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Billing issue/resolution
May 4, 2015

I called Yodle with some serious questions about my particular ad campaign and was prepared to cancel. I spoke with Megan Reed and she was wonderful in her assistance and honesty. She proposed a possible resolution which convinced me to stay with Yodle and to determine whether or not the issues are on my end. She was very professional and courteous with me.

Date of experience: May 4, 2015
Arizona
1 review
1 helpful vote
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Responsive
May 1, 2015

Jeffery was a big help to me, and he quickly deactivated ads I want to pause, and changed ads I want to continue. Together we will go far.

Date of experience: May 1, 2015
Alabama
1 review
5 helpful votes
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Rough saleswoman
May 1, 2015

I answered a request to have appointment to learn about them.the woman who was conducting the sales pitch was very aggressive and try to have me sign up before I get more information about them

Date of experience: April 30, 2015
Radley M. — Yodle Rep
over a year old

Hi David - if you wouldn't mind sharing the details about your experience, I'd like to look into this. You can reach me at syvenna.siebert@yodle.com or 646-770-8974.

Thanks for your feedback - I'm sorry that it wasn't a positive experience.

Best,
Syvenna Siebert

Pennsylvania
1 review
12 helpful votes
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Very pushy...
April 30, 2015

Was with them for three months and never accomplished what they promised. This guy's are like car salesmen... this is the first time ever that I have to write a negative feedback...

Date of experience: April 30, 2015
Radley M. — Yodle Rep
over a year old

Hi Enea - I'm sorry that you didn't have a better experience with Yodle. I'd like to look into it to see what happened with your account. If you don't mind, could you reach out to me at syvenna.siebert@yodle.com or 646-770-8974?

Thank you,
Syvenna Siebert

Florida
1 review
2 helpful votes
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Extraordinary!
April 30, 2015

Yodle has been my right hand in this journey of been a business owner! Their professionalism, and dedication to the customers has been a key factor for their success! They work to the extreme that you feel confident in closing the circle of your business development and growth. I really feel encouraged and empowered to continue with this amazing service. I will recommend Yodle to any entrepreneurs as part of their way through the successful business experience!

Date of experience: April 30, 2015
Tennessee
1 review
1 helpful vote
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Online representative
April 29, 2015

Very knowledgeable and when I asked a question that he wasn't sure about he said he would ask the development dept. Instead of guessing or making up an answer the rep was going to make sure that what I was asking for was the best thing for my account. I felt that he gave me the highest quality service that anyone could expect.

Date of experience: April 29, 2015
Maryland
4 reviews
1 helpful vote
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Yodle & Jorge Are The Best
April 28, 2015

Yodle is always very supportive and the staff is extremely helpful. Jorge was especially helpful with his incite and suggestions on how to improve my site settings. I have had tremendous success with my site, as a result of having Yodle behind me. I recommend Yodle's services to any and everyone who is looking to build an online presence for business.

Date of experience: April 28, 2015
Georgia
1 review
2 helpful votes
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Yodle Experience
April 27, 2015

Love my experience with YODEL, I have the confidence now to know my advertising dollars are really working for me, the results are immediate and the support from yodel is great. Recommend these guys highly

Date of experience: April 27, 2015
Missouri
1 review
2 helpful votes
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Questions
April 24, 2015

I had very good experience, basically had all my questions answered and got very good tips.

Thank you again

Mike

Date of experience: April 24, 2015
Pennsylvania
1 review
3 helpful votes
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I see the value
April 24, 2015

We have been with Yodle for 9 days, and its my experience that the platform is very easy to use. I am excited to see what the future holds with Yodle, and to be able to convince my partner that this is a great invest. Every representative I have spoken with thus far has been helpful and have answered all questions.

Looking forward to a great relationship with YODLE.

Date of experience: April 24, 2015
Switzerland
1 review
1 helpful vote
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Awesome service from a great team
April 23, 2015

It only seemed to take 30 minutes or so, and I feel empowered to create a fanatastic online presence. With the help and guidance of Mr Steven Grousnick, I realize the tools I need are at my fingertips, literally. Thank you so much for the walk-thru, and I'm sure I will be utilizing my on line marketing tools to the utmost.
Amazing tools for a wannabe success story.

Date of experience: April 23, 2015
Illinois
1 review
3 helpful votes
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The Truth
April 22, 2015

Ive been working with yodle for a few months and they rock. Of course it helps that I also know whats going to work in advance. Ive been in business for 6 years already so I already know how to advertise just fine on my own, I'm just done doing everything myself. Every advertiser that calls seems to think they are the best thing on earth for my business and that's what you can expect and its 90% not true. I knew if Yodle could actually come through on half what they promised that they would be the best advertiser ever. Ive had to help allot with getting the content correct and other little things but that's what I expected and I've had nothing but best efforts and great attitudes from their staff. No marketing company knows my business or market like I do. If you chose Yodle or any other firm and sit around waiting you will get nothing! In the first 3 months we got 600+ phone calls. Yodle and me make the best team Ive ever had and Ive tried allot more things than most business. The majority of business will fail in 5 years. Yodle Isnt going to prevent losers from losing, but its going to make winners destroy the competition.

Date of experience: April 22, 2015