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The company has garnered a mixed reputation, with some customers praising its effective marketing strategies and responsive customer service, which have led to tangible business growth. Positive experiences often highlight knowledgeable representatives and personalized support. However, significant concerns have been raised regarding service consistency, particularly after a merger, with reports of deteriorating support, unprofessional behavior from sales staff, and difficulties in account management. Overall, while some clients report satisfaction and results, others express frustration over communication issues and perceived value, indicating a need for improved service reliability and customer engagement.
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The ease of use for the Yodle dashboard is going to save me hours! By posting an offer it translates right to Facebook, and across the web. No more spending hours sending out emails to customers. WIth this system you type your email, and it automatically sends it out to your customers.
Great customer service. They really attempt to help you to understand how to increase your web presence and in turn get more views for your website, etc.
We were very reluctant to commit to a marketing program, but everyone at Yodle was so helpful and took the time to answer our questions. They were very thorough and we had multiple calls where every aspect of the program was explained. They walked us through the use of the dashboard and when our results were not exactly what we were looking for, they were very proactive and got our information changed immediately. We are very happy we choose Yodle to assist us with our online presence and marketing.
Worst business mistake I have made for my small business. They promised the moon and delivered nothing. After the three month trial, where I spent $!, 500 per month, they charged again as an ongoing service. My bad for not catching that. As soon as I received my credit card bill, I called and canceled. They then charged me again, and refuse to issue a credit.
Don't make the same mistake I made... Avoid this company!
I am a small business, and I have been contacted several time by yodle sales representatives. First, I would like to say that I have dealt with many sales people in the past. I am also a sales person to some extent for my business. The experience I had with the sales person who contacted me (Josh) started off kind of pushy. I am busy so when I get sales calls period I am hestitant to talk long as I do not sit at a desk all day I am out in the field, and my time is precious for the most part. I decided to give josh a chance by scheduling a meeting. I was pretty straight forward with him, but he coaxed me into the meeting somewhat although I admit I was going in to the meeting with a closed mind. During the web meeting he proceeded to talk over me, and not let me finish explaining myself which was very rude. It was certainly not any way to gain my business, but I was polite and I proceeded to listen to the presentation. After telling him multiple times I did not want to take on the monthly plan or 6 month committment he proceeded to continue to try to sell me he even lowered the pricing which is common to any sales agent I speak with. I remained calm, and after almost 2 hours he finally realized that nothing he could do was going to get me to make a committment so he proceeded to get real angry, and insulted me before basically hanging up the phone.
Craig - thank you so much for your feedback, and I'm sincerely sorry that this was your experience with Yodle. I understand that as a small business owner, your time is incredibly valuable. Thank you for taking the time to hear our presentation, and I'm sorry that the sales rep you spoke to was disrespectful. This is not acceptable, and if you do have a moment to contact me, I'd like to hear more about what happened so that we can address it on our end.
Thanks again - best of luck for ongoing success with your business!
Syvenna Siebert
646-770-8974
syvenna.siebert@yodle.com
Yodle requires much more of my time than I expected when it was sold to me (doing things I don't want to be bothering with). I have had problems with my information not getting updated across the web and changes that I requested Yodle make to my Adversite that I later found out were hurting my listing. (How was I supposed to know?)
If it wasn't for Gary's and Samantha's help, I think I would have cancelled my Yodle account by now. But for now, I'm still on board. Both Gary and Samantha helped a lot, but I was especially happy with Samantha's help and expertise.
We are a small service company and have used Yodle for a little over three months now and I have been quite impressed with the customer service. The package we were sold was exactly as explained by the salesman Josh. I was very skeptical at first but Josh convinced me to come aboard and give this service a chance. I think it took him almost 2 hours. We have spent a lot of money over the last 11 years with other companies to help optimize our customer base and create new ones through use of the Internet, but to no avail. We were always disappointed. I wish we would have known about Yodle back then it would of saved us thousands of dollars and countless hours of frustration. THANK YOU YODLE!
I called Yodle with some serious questions about my particular ad campaign and was prepared to cancel. I spoke with Megan Reed and she was wonderful in her assistance and honesty. She proposed a possible resolution which convinced me to stay with Yodle and to determine whether or not the issues are on my end. She was very professional and courteous with me.
Jeffery was a big help to me, and he quickly deactivated ads I want to pause, and changed ads I want to continue. Together we will go far.
I answered a request to have appointment to learn about them.the woman who was conducting the sales pitch was very aggressive and try to have me sign up before I get more information about them
Hi David - if you wouldn't mind sharing the details about your experience, I'd like to look into this. You can reach me at syvenna.siebert@yodle.com or 646-770-8974.
Thanks for your feedback - I'm sorry that it wasn't a positive experience.
Best,
Syvenna Siebert
Was with them for three months and never accomplished what they promised. This guy's are like car salesmen... this is the first time ever that I have to write a negative feedback...
Hi Enea - I'm sorry that you didn't have a better experience with Yodle. I'd like to look into it to see what happened with your account. If you don't mind, could you reach out to me at syvenna.siebert@yodle.com or 646-770-8974?
Thank you,
Syvenna Siebert
Yodle has been my right hand in this journey of been a business owner! Their professionalism, and dedication to the customers has been a key factor for their success! They work to the extreme that you feel confident in closing the circle of your business development and growth. I really feel encouraged and empowered to continue with this amazing service. I will recommend Yodle to any entrepreneurs as part of their way through the successful business experience!
Very knowledgeable and when I asked a question that he wasn't sure about he said he would ask the development dept. Instead of guessing or making up an answer the rep was going to make sure that what I was asking for was the best thing for my account. I felt that he gave me the highest quality service that anyone could expect.
Yodle is always very supportive and the staff is extremely helpful. Jorge was especially helpful with his incite and suggestions on how to improve my site settings. I have had tremendous success with my site, as a result of having Yodle behind me. I recommend Yodle's services to any and everyone who is looking to build an online presence for business.
Love my experience with YODEL, I have the confidence now to know my advertising dollars are really working for me, the results are immediate and the support from yodel is great. Recommend these guys highly
We have been with Yodle for 9 days, and its my experience that the platform is very easy to use. I am excited to see what the future holds with Yodle, and to be able to convince my partner that this is a great invest. Every representative I have spoken with thus far has been helpful and have answered all questions.
Looking forward to a great relationship with YODLE.
It only seemed to take 30 minutes or so, and I feel empowered to create a fanatastic online presence. With the help and guidance of Mr Steven Grousnick, I realize the tools I need are at my fingertips, literally. Thank you so much for the walk-thru, and I'm sure I will be utilizing my on line marketing tools to the utmost.
Amazing tools for a wannabe success story.
Ive been working with yodle for a few months and they rock. Of course it helps that I also know whats going to work in advance. Ive been in business for 6 years already so I already know how to advertise just fine on my own, I'm just done doing everything myself. Every advertiser that calls seems to think they are the best thing on earth for my business and that's what you can expect and its 90% not true. I knew if Yodle could actually come through on half what they promised that they would be the best advertiser ever. Ive had to help allot with getting the content correct and other little things but that's what I expected and I've had nothing but best efforts and great attitudes from their staff. No marketing company knows my business or market like I do. If you chose Yodle or any other firm and sit around waiting you will get nothing! In the first 3 months we got 600+ phone calls. Yodle and me make the best team Ive ever had and Ive tried allot more things than most business. The majority of business will fail in 5 years. Yodle Isnt going to prevent losers from losing, but its going to make winners destroy the competition.
Answer: I received a few leads that actually worked out. However, it wasn't enough to justify using them in the first place. The leads seemed to come in when I had signed up for their "google ads marketing" addition. So basically, the google ads provided 80%-100% of the leads, not Yodle. I Would've been better off spending my money on Google Ads written myself.
Answer: Yodle only cost me money and quite a bit of frustration! Tony
Answer: I have a spare wet-vac if you have extra cash laying about. Give me a call. It would be a better application of energy use.
Answer: Run Forest Run. They make promises. They will put wrong info on the web. Who spends 600.00 Before a return if you gat that. Run Forest Run
Answer: Dont do it.
Answer: If you get a website made. The search engine go by the 2nd letter in order for your site to be pulled up quickly. You would be better off doing your own social media marketing, joining the BBB and Y and white pages of phone book. Magnetic vehicle signs, etc. Need more free tips email me at rstoutmire@yahoo.com subject line Javier S. Contractor. Hope this help you but don't pay any company any money for any work. Rhonda S.
Hi Gary - this is Syvenna Siebert in Yodle's PR department. I'm really sorry to read about your experience, and I'm disappointed that we didn't meet your expectations. I'd like to learn a little more about what happened and share your feedback with our product team. If you have some time, can you contact me at syvenna.siebert@yodle.com or 646-770-8974? I can also look into any billing issues.
Thanks for your feedback,
Syvenna Siebert