• YesCustom

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Overview

YesCustom has a rating of 3.53 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. YesCustom ranks 73rd among Personalized Gifts sites.

  • Service
    12
  • Value
    12
  • Shipping
    9
  • Returns
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate YesCustom?
Top Positive Review

“Engraved necklace”

Catherine P.
7/13/21

I cannot thank this company enough for the perfectly detailed necklace. After ordering I looked at the reviews and was a little skeptical, but I honestly had no reason to be. Apart from the long delivery (which Aym was very attentive to via their support email) I'm am extremely happy with how this product turned out. Will definitely be buying from here again. Thank you so much!

Top Critical Review

“Never received item”

Whitney B.
1/3/23

Literally never have received item and when I email they send me the same crappy message wait a few more days. Ive already been waiting almost 45 days for the underwear. This is insane to have to wait this long on anything and they won't give me a phone number or refund. Most awful customer service I've ever had.

Reviews (19)

Rating

Timeframe

Other

Thumbnail of user wangh9
1 review
0 helpful votes
August 3rd, 2022

Completely surpassed my expectations. I'm not easily impressed and when I purchase personalized gifts I always want them to be perfect. This wallet is perfect.

Thumbnail of user whitneyb266
1 review
0 helpful votes
January 3rd, 2023

Literally never have received item and when I email they send me the same crappy message wait a few more days. Ive already been waiting almost 45 days for the underwear. This is insane to have to wait this long on anything and they won't give me a phone number or refund. Most awful customer service I've ever had.

Tip for consumers:
Don’t use this site

Products used:
I haven’t gotten any product

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesv82
5 reviews
4 helpful votes
November 20th, 2023

Do not trust this company. I tried to order a blanket for my son, but they kept sending me notices that in order for it to go into production I would have to give them more money. I told them to cancel my order, but they refused to give me a full refund due to the "production" costs they already incured. Keep in mind, I was already told they would not print my blanket without more money, so no production incurred. 1 star is a few too many, but I can't go lower. Don't order from them, use Shutterfly instead.

Service
Value
Thumbnail of user lloydte
3 reviews
5 helpful votes
August 10th, 2021

This is the coolest gift I've ever given! It came earlier than expected and was a hit. I had a picture of my friend with her granddaughters and she cried she loved it so much! It's nice quality and perfect for a gift! I will be ordering more! Thank you to the seller for such a great product!

Thumbnail of user jenniferr1834
3 reviews
1 helpful vote
August 2nd, 2021

This pillow cover is awesome! I got it as a sort of gag gift for my sister because we don't live close anymore. Uploading pic was super easy. Delivered very fast and I loved it! I wish the picture would have covered the whole pillow but it was still good size and my sister loved it!

Thumbnail of user lisak2152
1 review
0 helpful votes
December 23rd, 2022

I ordered a Christmas gift and paid for expedited shipping with guaranteed Christmas delivery. It will not get her in time! I asked for a refund and have not gotten a response, other than it is coming! They are very difficult to get a hold of, they do not answer the customer service number. I would never order from this company!

Tip for consumers:
do not use this company

Products used:
custom blanket

Service
Value
Shipping
Returns
Quality
Thumbnail of user angeliam50
1 review
0 helpful votes
September 2nd, 2022

Very high quality! It came out perfectly. They did a good job cropping the photo. Also, it came very quickly! I'm very happy with this purchase and will buy from again.

Products used:
boxer

Service
Value
Shipping
Returns
Quality
Thumbnail of user brittanyl360
1 review
0 helpful votes
April 29th, 2022

No one will answer my emails or messages… so we will try this. My swim suit came but it has two of my husband face and the rest are someone I don't know I have a trip coming up and would like to have this fixed before then …. If someone can help me that is …. Which I doibt

Thumbnail of user angiea233
1 review
0 helpful votes
January 13th, 2023

Horrible! Sent a picture of my black dog to go on beige socks. They put him on black socks and obviously you could not see him. Would not rectify the situation. Stole my money.

Tip for consumers:
No Refunds no matter how poor their quality is

Products used:
Socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user ignativsj
1 review
0 helpful votes
August 15th, 2022

Wow! It turned out great! Exceeded my expectations! My cousin and I ordered swimwear from yescustom because we seen it on tictoc. Beyond perfect!

Service
Value
Shipping
Returns
Quality
Thumbnail of user willag13
1 review
0 helpful votes
July 7th, 2022

Top notch quality. Bought a pair of boxers with my face on it for my husband for our anniversary. Amazing amazing soft quality of the boxers lol. And my photo was well printed on.

Thumbnail of user nikgus1971
1 review
0 helpful votes
December 18th, 2023

If I could leave a -10 star review I would. I placed on online order for 2 custom pajama pants on 12/3. Here it is, more than 2 weeks later and I have received no shipping confirmation or updates on this order. These are to be Christmas gifts and clearly they are not going to make it. I reached out via email and chat and received no response on either forum. This order cost me almost $60, and now, instead of stuffing these into stockings, I will be disputing this transaction with my bank in order to get my money back. I should have checked the BBB reviews before placing this order. My experience is clearly not a unique one.

Tip for consumers:
This company is a scam. Buyer Beware!

Products used:
None, because they were never shipped!

Service
Value
Shipping
Thumbnail of user catherinep370
1 review
0 helpful votes
July 13th, 2021

I cannot thank this company enough for the perfectly detailed necklace. After ordering I looked at the reviews and was a little skeptical, but I honestly had no reason to be. Apart from the long delivery (which Aym was very attentive to via their support email) I'm am extremely happy with how this product turned out. Will definitely be buying from here again. Thank you so much!

Thumbnail of user dorothye494
1 review
0 helpful votes
October 25th, 2021

The process was easy and I received exactly what I was searching for in a short time period. I'll definitely shop with Yescustom.com again

Service
Value
Shipping
Thumbnail of user sylviag266
1 review
0 helpful votes
July 7th, 2022

The photos I sent in were a little tricky but yescustom communicated quickly and clearly to provide me with several workable options to choose from. The cards came out great and I can't wait to surprise my friends with them for their birthday!

Service
Value
Shipping
Returns
Quality
Thumbnail of user holta3
1 review
0 helpful votes
August 3rd, 2022

The suits were a hit in Mexico! Our husbands were shocked and thought they were awesome. Love that they're adjustable (although the hooks sometimes didn't stay fastened too well) but I'd definitely order again- worth the money!

Service
Value
Shipping
Returns
Quality
Thumbnail of user lucys241
1 review
0 helpful votes
August 1st, 2021

Originally ordered and supposed to be delivered the same week. The date kept changing but part of my order finally came today! It was so worth the wait! I am absolutely in love with the blanket and it's so much better quality than I originally expected! And a lot bigger as well! Definitely worth the price and I know my mother is going to love it! This is her Christmas present! I'm hoping my next package that was supposed to arrive before this one is worth the wait too! I'm giving 5 stars despite the wait!

Service
Value
Thumbnail of user pierreb89
2 reviews
2 helpful votes
July 12th, 2021

Great Quality! Even tho the delivery was quite long, the item arrived & looked exactly how I wanted it! Even the smallest details were still added & it fits my pillow perfectly. I'm from the UK & (hope this is allowed) for my pillow I bought one from Yescustom & it fits perfectly, for anyone searching as the item doesn't come with a pillow :')

Thumbnail of user elenaj41
2 reviews
0 helpful votes
July 14th, 2021

Great service so far! I had just placed my order but I placed the wrong order and Amy let me cancel it and place a new one. Usually places that customize things don't let you do that so I'm impressed already

Service
Value

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3.5
19 reviews
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