If I could leave a -10 star review I would. I placed on online order for 2 custom pajama pants on 12/3. Here it is, more than 2 weeks later and I have received no shipping confirmation or updates on this order. These are to be Christmas gifts and clearly they are not going to make it. I reached out via email and chat and received no response on either forum. This order cost me almost $60, and now, instead of stuffing these into stockings, I will be disputing this transaction with my bank in order to get my money back. I should have checked the BBB reviews before placing this order. My experience is clearly not a unique one.