• Xtralights

Overview

Xtralights has a rating of 3.3 stars from 237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Xtralights most frequently mention projector headlights, online shopping, and auto parts. Xtralights ranks 42nd among Auto Parts sites.

6
See all photos

What reviewers want you to know

Positive highlights

  • Their efficient customer services made me fell in love with Xtralights.

Critical highlights

  • But a few weeks back, one of the tail lights stopped working all of a sudden.
How would you rate Xtralights?
Top Positive Review

“My experience with Xtralights is good, as I obtained...”

Tristan M.
1/3/13

My experience with Xtralights is good, as I obtained my purchase appropriate and securely. The appearance was so fine. Before, I experienced a trouble on purchasing lights online from some other owner. They reached me in bad condition. Now, I requested front lights for my Chevrolet from Xtralights and obtained the distribution as per their conditions. I obtained a call from their customer service center even after receiving the order, whether it was in fine shape or not.

Top Critical Review

“Garbage lights”

Phil p.
5/6/19

I paid $120 for garbage headlights that came missing parts. After numerous calls and emails I was told they would not fix my headlights or reimburse me. This is a sham company that sells garbage. They are the type of company that makes you dread buying online. STAY AWAY! Do not waste your money. Find a more reputable company. I would have rated a negative number (1) is lowest on this board.

Reviews (237)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (61) tail lights (21)
Thumbnail of user jamiep27
1 review
0 helpful votes
August 28th, 2015

Last Monday my brother ordered a pair of Wagon Driver Side Replacement Headlight from Xtralights and they delivered it within the period of the three working days from the date of purchase. Their shipping services are super fast and the best in the market. I am saying this because my product was in perfect shape at the time of delivery. Xtralights rocks! I am going to recommend this company to everyone in my circle.

Thumbnail of user aldricht
1 review
0 helpful votes
May 26th, 2015

Xtralights is the preeminent online seller. I can keep track of my parcel during delivery period. This facility enables me to know the status of the product. I trust and commend this website to my friends also.

Thumbnail of user royg24
2 reviews
3 helpful votes
November 2nd, 2014

The headlights looked good out of the box, installation was simple and perfect fitment, every thing needed was in the package, shipping was real quick and arrived in great condition, now that my car is completed, wish I spent a few more bucks and got another better style one but my headlights are working wonderful now. Will shop again for tail lights for my X'mas this year!

Service
Value
Shipping
Quality
Thumbnail of user darrenc21
1 review
0 helpful votes
July 4th, 2015

My sister bought a pair of Brake Lights and Rear Lights for her Lexus Lincoln. At first she was kind of skeptical about Xtralights, but she decided to give them a shot because of all the rave reviews they had. She was amazed to see the product delivered within 3 working days from the date of order. Moreover, she was also given an unexpected discount along with a product warranty card. As a cherry on top, she also got free shipping! So many great things with just the one order! Their products are not only fantastic, but affordable also. Now I am planning to buy products for my car from Xtralights.

Thumbnail of user aldisc1
1 review
0 helpful votes
May 23rd, 2015

I was really unforgettable experience for me. As always, Xtralights delivers as promised. One of the best part was, the price automatically got adjusted to the sale price even if the price has not updated yet on the website. It saved me time to return the product and then repurchase with the adjusted price. Will definitely be looking forward to my next purchase.

Thumbnail of user hydenm
1 review
1 helpful vote
June 29th, 2015

I had ordered Dodge Stratus 4 Door Headlights for my beautiful Chrysler. At the time of placing the order on the website, its price was marked as $323. However, at the time of processing my order, the company representative gave me flat discount of $100. Moreover, the lights are superlative. I am super happy with Xtralights. I would love to give my business to them in the future.

Thumbnail of user alfiep3
1 review
0 helpful votes
May 28th, 2015

I have ordered a number of products from this company and they have never disappointed me. Their items are the best and most of which are shipped within the stipulated time period in their Terms and Conditions. I would love to do business with them in future. The matchless and unique approach of xtralights attracts me to shop in bulk. Now I never feel restricted due to things like high prices or poor quality while shopping because they offer nothing but the best and that too within my budget.

Thumbnail of user daneils1
1 review
0 helpful votes
June 12th, 2015

Xtralights offers a very distinct customer service that makes them stand out from the other sellers. They offer utmost comfort to buyers, which is indeed praiseworthy. I always admired the quality service provided by Xtralights and definitely all the knowledgeable employees that make it possible. Thanks, Xtralights.

Thumbnail of user rushr9
1 review
0 helpful votes
May 4th, 2015

I have been a long term customers with this great site and I love them! Customer service was top notch and they constantly updated me with order and shipment status by emails. The shipments were always delivered on time and the packagings were also outstanding. I particularly loved their 24x7 live chat service since the chat agents really know their stuffs and were very professional and easy going (TIPS: THEY WILL GIVE YOU A COUPON CODE IF YOU ASK THEM NICELY!) The headlights and tail lights I ordered from them are amazing and installations are just simple DO-IT-YOURSELF. I upgraded 3 cars already and they are all super hot after putting these new halo headlights and LED tail lights. Thanks Xtralights as always you have surpassed my expectations every time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user harryr18
1 review
0 helpful votes
October 31st, 2014

I ordered a set of projector headlights for my Ford F150 with a HID kit a few months back from this website. I placed the order through phone and the sales rep was very helpful by answering all my questions before the purchase. These are auto parts so they recommended professional installation and I don't want to mess up the car or product by installing the lights myself. It took about 3 days for delivery from the day I order it. I consider that a really fast processing/shipping time. And free shipping? I can't complain.

Their technical support rep was extremely courteous by communicating with my mechanic during the installation to make sure everything went smoothly. The HID kit was a perfect match for my car. It is a lot brighter than the regular halogen bulbs I used to have. Great for driving in the dark and the halo rings are really nice in my opinion. The quality of the HID kit is a lot better than those cheap kits you buy on ebay or other websites. I inspected everything when the product arrive to make sure UPS didn't break it during transit. The lights were well-packaged with a thick layer of foam pads and foam peanuts to protect it from bumps and drops.

I did read some of the reviews on here and it seems like a lot of y'all are having bad experience. I did some research before I made the purchase and so far their customer service seem pretty friendly to me. I'm very anal about my car and the accessories I buy for it. My lights are still working fine and I drive around a lot so they're pretty sturdy to me. Thanks Xtralights!

Service
Value
Shipping
Quality
Thumbnail of user ablem
1 review
31 helpful votes
April 25th, 2012

This is the best headlight seller, I have ever come across online. They didn't charge for the replacement of product that took place due to my own blunder, rather cooperated in fixing the error by delivering the right product again. I ordered headlights for Audi A4, fifteen days back. Actually my aunt asked me to do this for her, since she was looking for a reliable online seller but was unable to trust anybody. In the hassle of getting through it quickly, I mistook Audi-A3 as A4 and placed a wrong order, which was out of my knowledge until I received the headlights. It was only when I opened the delivered package and called my aunt to inform about acquiring the order that I realized about this mistake. She told me that she possesses A4 model and asked to replace them the earliest.

It was such a relief to talk to their customer support, when they agreed to redeliver the right product without charging a penny for it. I requested them to make this change in my order and they impressed me by keeping their words. It took just another week to get everything done. I really appreciate xtralights.com for their quick service and customer handling approach.

Thumbnail of user chingc
1 review
3 helpful votes
August 27th, 2013

I admire purposeful activities of Xtralights that it digs in for customer satisfaction. It does not pain me when I pay out for making a purchase with this seller. Great company to deal in…!

Thumbnail of user dannyw18
2 reviews
2 helpful votes
October 14th, 2014

I had a great experience. The product was exactly what I wanted and arrived very quickly. The price was also fabulous.

Service
Value
Shipping
Returns
Quality
Thumbnail of user rodolfom14
1 review
0 helpful votes
November 21st, 2013

I am quite glad with Xtralights because they have made it convenient for me to shop online. I didn’t face any problem regarding security or delay. They do extremely well in every section.

Thumbnail of user georgeg26
1 review
1 helpful vote
January 21st, 2013

My last buy with Xtralights was a couple of taillights for my Honda Accord. I am really satisfied with the quality of solutions they offer. It is not just the high quality that still tempts me to go to this website again and again but their attractive costs too. All the items are very reasonably cost and properly placed in groups.

Thumbnail of user aylind
1 review
0 helpful votes
November 7th, 2013

Authentic branded products at levelheaded rates from the market have attracted me to shop from Xtralights. It is most wonderful experience of all online purchases I have so far in my life.

Thumbnail of user delilahg
1 review
1 helpful vote
November 14th, 2013

The first word that came to my mind when I received my order was…. "Wow"…………. My order was packed so well that I could not help complementing them. Usually the online sellers forget about taking care of customer's goods once they receive money but Xtralights has changed my perception now.

Thumbnail of user adolphw1
1 review
10 helpful votes
April 30th, 2012

Hey it’s a great site to order auto parts and accessories. I am pleased to get bumper lights for my Nissan maxima, as I received them before the said period. I admire their way of selling product and handling customers.

Thumbnail of user delisac
2 reviews
4 helpful votes
April 14th, 2012

Xtralights has superb customer service that outshines all other retailers I've ever done business with. Their prices are competitive or beat almost any others. Friendly customer service, tremendous variety of parts/accessories and the lowest prices around make them my favorite store to do business with!

I ordered the projector headlights with HID kit for my F-150. When it arrived (shipped directly from the manufacturer), it had a small hole in the cover. Xtralights promptly gave me a return label and shipped me a new cover with 2-day shipping to meet my particular constraints. Great experience overall!

Thumbnail of user luiss23
1 review
0 helpful votes
June 6th, 2013

I am very grateful for the cooperative attitude of xtralights team. They make the whole thing so easy for me that I by no means can forget them and at all times I turn to them whenever I need any accessory for my vehicle.

Thumbnail of user alainl
1 review
27 helpful votes
April 25th, 2012

Xtralights helped me lot in finding right tail lights for my car. When I visited their site I was surprised to see the prices offered by them and was very happy as the lights I liked were within my budget. Thanks a lot Xtralights for upgrading my car’s lights within my pockets.

Thumbnail of user jeffb53
2 reviews
0 helpful votes
December 19th, 2012

I would recommend all car fans to put their money on Xtralights for all types of car parts and components. I requested a projector headlights pair for my Cruze few days back and the item obtained is real representation of what is described on their site. I am entertained to encounter their fast service as no other online car seller offered me this much of relaxation previously.

Thumbnail of user omarb37
1 review
1 helpful vote
November 7th, 2014

The headlights look beautiful on my truck, they are much brighter than my factory halogen ones. Installation is pretty simple DIY, all you need is to remove two metal clips, screw them, pop them out, and then put the new ones in, that's it! Nice for their free shipping. Only thing was waiting for them, took about 5 days for UPS ground, but defintiely worth the wait to get these cool headlights.

Service
Value
Shipping
Quality
Thumbnail of user benezerd
2 reviews
0 helpful votes
November 7th, 2012

Xtralights is the champ amongst other online auto parts suppliers. They provided my buy within the assured period. Satisfied to get exclusive service. Keep it up Xtralights!

Thumbnail of user calvinl10
1 review
2 helpful votes
July 18th, 2015

Xtralights is a great company. Their products are amazing. Last month my mother ordered LED Tail Lights for her Porsche Carrera. She was very happy to see her product arrive at her doorstep in a perfect condition. She also did not have to pay any shipping fee. Moreover, she paid very affordable amount for her product. The company delivered it within the three working days from the date of order. Xtralights is a very professional company.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Get world class Xenon Conversion Kits for vehicles including replacement bulbs, aftermarket headlights, tail lights, side markers, bumper lights, LED, side mirrors, fog and driving lights.

Our Mission:
Whether you are a retail shopper, warehouse account, small business account or an internet customer, you can be assured that you are purchasing quality products at competitive prices from a highly respected company in the automotive industry.

Business History

Based in the West coast of North America, Xtralights is fully committed to supplying both our retail and wholesale customers with latest in cutting-edge quality automotive lighting products and accessories at an affordable pricing.

With experience in the automotive retail and wholesale business since 2003, it's no wonder our customer base continues to grow so rapidly and our existing customers stay loyal, due to the great service and support that we take genuine pride in.

Whether you are a retail shopper, warehouse account, small business account or an internet customer, you can be assured that you are purchasing quality products at competitive prices from a highly respected company in the automotive industry.

Our relationship with several major automotive manufacturers around the world allows us to market high quality product at prices below wholesale. We constantly introduce new products with competitive pricing.

Company Representative

Thumbnail of user simonc45
Simon C.
Manager of Customer Service

How do I know I can trust these reviews about Xtralights?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Xtralights?