XPO Logistics

My delivery was scheduled for 11am to 2pm and Yasiel and Javier showed up after calling at 10:30am, which was "Outstanding." They were very courteous and knowledgeable in removing and installing the new refrigerator. Please thank them for excellent service!

We have tried to get in touch with them about a HD purchase and they are TOTALLY unresponsive. Wait till they try to deliver with no code for the security gate. We have told Home Depot to get another delivery company.

All they want is your money. Once they have it, nothing is guaranteed. I was told it was a two-day transit from Fontana, CA to Olympia, WA. It took XPO a week to pick up the package and after 12 days it has only made it to Redding, CA. When you call, there is nothing they can do or will do. AVOID THEM!

Our stovetop was purchased from Lowes and delivered by XPO. The delivery man was professional, friendly so everything went well. We have no complaints at all. We rate 10 for Lowes', 7 for friendliness and 7 for professionalism.

I ordered a bed. This also includes delivery and in home set up. Ordered Nov 8 2021, expected delivery date Nov 26 2021. On the delivery date no show no call. It was rescheduled for Dec 8 again no show no call. Rescheduled for Dec 21 then they called me to reschedule for Dec 18 by this time I thought they were compensating but again no show no call that's where we are. I am now afraid that the in home set up could have glitches as well. As a word of caution ask the products' company who they contract with for deliveries. If it happens to be XPO Logistics find another vendor or product. It is really NOT WORTH THE STRESS to deal with XPO... Don't do it. WORST. XPO deserves NO STARS.

XPO is the worst shipping company, XPO did not show up on the guaranteed day, I could not get a hold of them. XPO didnt answer emails texts or calls, they even text that morning saying item was on way, and never showed up. I had tv installer at house. Wasted money because the tv never showed up until 5 days later, When XPO did answer 2 days later they could not care less that the item was not delivered on time.

What a nightmare to work with these folks! They changed my delivery date FOUR times. Each time I had no say of the delivery date and all cancellations were last minute. Stay away! You've been warned.

This company is not customer oriented at all. I would actually give them a negative rating of minus ten.

They do not take responsibility for shipments.

Hook up went horrible, I purchased a washing machine from Lowe's, XPO delivered, DID NOT EVEN COMPLETE HOOK UP! Didn't use the hoses I had to buy, didn't put the DRAIN HOSE in proper place! Flooding my bathroom and causing thousands of dollars in damage! LESS than professional, felt like they were casing my house to come back later! DO NOT GET DELIVERY FROM THESE PEOPLE!

This is by far the worst delivery company I have encountered. They provide no explanation for why planned deliveries end up cancelled with a SINGLE OPTION to wait a subsequent MONTH to receive the item that has been due for at least 3 weeks OR offering a callback BY THEM if an earlier date is available, mind you, they NEVER call and require follow up by the consumer; when calling the company they have ZERO explanation for the cancellation; its unfortunate that there are companies (amazon, peloton, etc) that continue to use this company; everyone should be mindful about asking shops what delivery companies they use considering you could be waiting 2-3 months for a fairly simple item to receive

After waiting over 3 weeks for XPO to deliver my washer and dryer, I received the call almost 6:30 on 9/27/22, the evening of the day before they were scheduled to deliver and I was told that they will no longer be delivering on 9/28/22. I explained that I had already took the day off from work and the rep who called me did not seem to care. She also refused to give me the number of the hub who got my original order from Sam's club. As a result, I canceled my order with Sam's Club and got my washer and dryer from another company who was able to deliver within 2 days unlike XPO who had me waiting for 3plus weeks with still no delivery.

I ordered refrigerator from LG with "White Glove" delivery which means they remove the old refrigerator and take it away. XPO sent out truck with two Spanish-only speakers who pointed to their cell phone and said I had "room of choice" delivery only and I was responsible for old refrigerator. I told them "No, do not offload" and they left. After numerous calls to LG the issues were supposed to be resolved and "White Glove" delivery was assured, we scheduled delivery again. Even the XPO tracking web page showed "White Glove Delivery - Appliance." The same Spanish-only speakers came out in the delivery truck, pointed to their cell phone, and said I had "room of choice" delivery only and I was responsible for the old refrigerator. I spoke on their cell phone to the local XPO manager who said that his PC said "room of choice" delivery only - end of discussion! I called LG and cancelled the order.

Don't deliver any loads to XPO LOGISTICS
If your a trucker delivery a load to ******* CENTRAL SW ALBUQUERQUE NM *******
They lie about unloading your load. Young management have no respect.
Waited 6 hours for unloading and still waiting...

Cheap $#*! company customer service they lying I had my shipment more than two weeks Every time I called them and I ask for my shipment they told me it's out for delivery then I waited all day and I don't receive nothing then I call next day they give me different excuse and again it's out for delivery it has been four times like that And when they answer the phone they are very rude they even hung up the phone in my face

If I could give a negative star review, I would! The first time I tried to receive a delivery, the driver refused to deliver up the stairs even though his manifest told him that was required. The second delivery was scheduled for today, nobody called, nobody showed up, but my tracking information shows that it is on its way back to the warehouse. When I called the customer service team, all they could tell me was that there was a carrier issue and they were not able to make the delivery. The tracking information said they were not able to make the delivery because the recipient was not at home, however, I have been sitting around all day waiting for it. Not only that, my delivery window was between 12 PM to 3 PM. The tracking information updated at 6 PM… This is absurd! I waited around the whole day for this delivery for absolutely nothing to come up. The item being delivered is a peloton tread… not cheap, and now they are withholding my equipment! I am fuming! And the company can't tell me anything

I am beyond upset with this company and also Samsung for using this company. Order a refrigerator on November 2,2022. I got a confirmation email saying my fridge will be delivered on December 22,2022. This day I get a call from XPO they said "we don't have drivers" they reached for January 7 l. On January 7 they come and the fridge has a dent in the left door. I send it back and asked Samsung to send me another one. Samsung tells me the soonest they can send another fridge is February 4th. This day comes I get a call from XPO saying the truck broke and they don't have a delivery day until March. I was very upset and they ended up giving me February 21, but the lady said I don't even promise this day. February 21 comes and the truck comes with another dented refrigerator and this time is worst. I call Samsung for replacement and they tell me to buy it somewhere else. The fridge is now much more expensive. I haven't had a fridge for 4 months now because of this company. I am very frustrated at this point and shame on Samsung for using them.

You are screwed if your order assigned for delivery by this company. I'm trying to get my washer and dryer for 6 weeks. First they lost the "package". LG shipped it again, but now they cannot make a delivery. To be more detailed they did schedule the first delivery (7Am to 7Pm) was waiting the entire day at home, but delivery team closed this order as customer not home. I tried to call multiple times, but there is no way to talk to manager. And no way to expedite delivery.
Next step - will submit BBB claim, then call LG, then try to make sure Social media will have the proper reviews and feedback for their services.
RXO Tracking #
RXONC70OOESJXORL22

First there was a couple of weeks delay in delivering my Samsung wine fridge. They notified us of the two plus week delay on the day they were scheduled to make the delivery. There was no reason given or apology extended. Second they dented the fridge when they installed it. Upon installing the fridge they scratched my tile floor. We filed a claim for the floor damage. What a nightmare. After weeks of trying to settle this in which we sent them pictures and obtained quotes for repair, they sent us a letter by registered mail stating that they were denying the claim because "there was no proof that we caused the damage". They re-contacted us weeks later sending us a release form to sign regarding the floor damage only. Brianna Holmes said the only way they would honor our claim was if we signed a release form before sending us a check. When we questioned the wording she said she's going to send us a letter indicating we're not interested in settling this matter. Our assessment is that they acted in bad faith during this entire process.

WORST EXPERIENCE EVER! Rude and incompetent staff. Scheduled my delivery SEVEN times over the past month and never showed. A month later tell me my freight is missing! Do yourself a favor and DO NOT USE THIS COMPANY!

We loaded on 05/27 to unload on 05/30 but when my driver arrived at the place they did not have appmt for him we were waiting to unload it until 02/06 and Mr. Stefan Leal refuses to pay detention

Don't pay on a timely basis and give you the run around. If I could give them a zero stars I would. Their RXO and didn't have that problems years before but things change.

Last Mile Orders XPO is the worst delivery company we've ever worked with. They need to get it together, get organized and hire quality individuals to perform the job duties as expected.

I placed an order on 5/27. It was scheduled for delivery on 6/8. This was for our weekend home. I drove 6 hours only to be here for the delivery. I left a business and a child moving to college next week to be here. I checked the delivery this am that was scheduled between 8 am and 8 pm. It said it was cancelled because I refused delivery. I called XPO and she said, I didn't refuse it it was damaged and the receiving carrier. Now, here is the kicker...It arrived at the receiving facility on JUNE 2 (6 days) and I received no notification about the damage until I called. There was NO communication at all. The response I got was, "I'm sorry for your inconvenience." DO NOT ORDER ANYTHING THAT WILL BE SHIPPED FROM XPO!