• XE

XE

Overview

XE has a rating of 1.2 stars from 216 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about XE most frequently mention customer service, money transfer, and bank account problems. XE ranks 164th among Money Transfer sites.

  • Service
    78
  • Value
    74
  • Quality
    71

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
34
21
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Their advertised high exchange rates and low fees are a fraud.
  • At some point during this process, something failed, and the bank accounts could not be verified.
How would you rate XE?
Top Positive Review

“Calming attitude!”

Terry V.
1/23/18

I had a problem with the transaction no fault of XE or mine but because the reciever of the funds gave the wrong. XE dealt with my frustrations, my fear of vanishing funds and my impatience, while I was traveling in Morocco without having very good phone or internet, with a professional attitude and being on top of things at all times. I cannot be more pleased by their professionalism.

Top Critical Review

“Do not use this company stole my money”

John K.
3/20/24

I sent $1200 US money where they withdraw the money from my account and 20 min later I received and email stating that account was closed for no reason. I will be reporting this company to fraud line in the united states. Avoid headaches such as scam

Reviews (216)

Rating

Timeframe

Other

Reviews that mention popular keywords

exchange rate (18) bank account (21)
Thumbnail of user akkasa
2 reviews
6 helpful votes
February 4th, 2016

Currency Trading is the best way in the world. I like this.

Thumbnail of user barshaa
1 review
5 helpful votes
January 27th, 2016

It is simple but awesome

Thumbnail of user vanessab101
1 review
3 helpful votes
February 2nd, 2018

I would highly recommend XE to anyone looking to transfer money to South Africa. The only reason I didnt give it 5 stars is due to the difficulty tracing a wire through its intermediary bank to determine what the fee that the intermediary bank charges before the funds come. I wire money to Johannesburg on a monthly basis and unfortunately XE has not been able to trace to funds to determine the fee. As a result, I never know the exact amount that will hit my account in SA and my bank typically sits on the funds for a while before depositing it. When I call the bank to inquire, the amount I provide to them doesnt actually match the amount that they receive so it is difficult for them to locate. It's usually short a dollar or two. Although I've had the same experience with other places I've used. Other than that. They are always friendly and usually give me the best exchange rate on Rand.

1 rating was submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

As the world's trusted currency authority, we serve over 275 million unique visitors each year with a variety of tools and services including the XE Currency Converter, Currency Market Analysis, and the XE Currency App, which has received over 55 million downloads. Since 2002, XE has processed billions in global payments and served thousands of businesses and individuals. Additionally, XE Currency Data is used by thousands of businesses from SMEs to Fortune 500 companies.

In July 2015 XE became part of the Euronet (NASDAQ: EEFT) family, a global provider of electronic payment and transaction processing solutions for financial institutions, retailers, service providers, and individual consumers. Euronet has over 4,600 employees in 39 countries who help process over 2.6 billion transactions a year which generates over $1.7 billion in annual revenue. As leaders in our industry, we continually strive to be innovative and always work to improve our products.

XE Money Transfer is the quick, easy, and secure way to transfer money around the globe. With competitive exchange rates you can book international payments 24/7.

Every year, over 33,000 people and 2,000 businesses trust us to make global payments, send funds to family, pay international businesses, and buy foreign real estate. At XE, we're not just passionate about saving you money, we're proud of our exceptional service as we connect the world through currency exchange.

Business History

In 1993, two friends fresh out of university joined forces to start a company. Steven Dengler and Beric Farmer started out from a basement office, offering computer consulting and internet services. A couple of years later, the duo introduced a demo currency converter to show clients how interactive the internet could be. As the years passed, it was clear that they were running the web’s dominant currency tool and started to focus on XE’s currency services. With years of hard work, Steven, Beric, and the XE team cultivated this tool into the world’s largest currency brand - XE.

2014
The XE Currency app reaches over 25 million downloads.

2013
XE celebrates its 20th anniversary as one of the last remaining independent first-wave Internet companies.

2012
XE Market Analysis is launched on XE.com, giving users daily insights on market activity.

2010
XE is named Greater Toronto Top Employer and is repeatedly selected in subsequent years.

2009
The first XE Currency mobile app is launched. It is downloaded a million times in the first year.

2007
Currency Charts, Graphs, and Forex News are launched on the website.

2005
XE moves its office once again, this time to Newmarket. The office continues to expand overtime.

2002
The "Universal Currency Converter" and "XE" are trademarked in Canada. Both are eventually registered in the USA, EU and around the world.

2002
To meet customers' demands, XE Money Transfer is launched, offering easy and secure online money transfers.

2002
The company officially changes its name to XE.com Inc.

2000
Xenon Laboratories begin to focus on its currency and foreign exchange tools and services full time.

1995
The Universal Currency Converter is launched. Within a few years, it becomes the world's most popular currency tool.

1995
XE moves HQ from the basement of a farmhouse to an office in downtown Toronto.

1993
Xenon Laboratories Incorporated is founded by two high school friends, Steve and Beric.

Company Representative

Thumbnail of user valj13
Val J.
Typically does not respond to reviews

How do I know I can trust these reviews about XE?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about XE?