WPMU DEV has a rating of 4.4 stars from 330 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with WPMU DEV most frequently mention support team, customer service, and extra mile. WPMU DEV ranks 2nd among Website Development sites.
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Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!
Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest. I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/
Received support from Jasper regarding some questions with the Forminator Pro plugin settings. Access to support was immediate. Jasper then proceeded to answer all my questions clearly, efficiently and professionally, solving the issue easily within a couple minutes, while educating me so that i fully understand how the settings work so i can easily do this on my own going forward. WPMU consistently over the years has provided support that sets the bar i the (any) industry. With many tech companies and other service providers offering "support" via annoying chatbots, followed by long waits to connect to an untrained agent that simply wastes one's time while refusing to connect you to actual tech support "tech support doesn't take direct calls", WMPU is an exception and should be the gold standard with other companies strive toward in their customer support. Keep up the excellent work!
Products used:
WPMU Silver hosting package
Katharine Cerny is exemplary in every way! She has helped me with WP error codes, WP coding specific to my theme DNS records for email and she is thoughtful and patient! Her skill set with all things WP and WPMU is amazing and I'm always grateful when her name pops up in my help chat.
WPMUdev provide the best support I have ever encountered with a tech firm. I love their chat support and their ticketing. I also love their forum. Its all brilliant and it gives me confidence that my clients (who are not tech businesses) could eventually take over the management of their own website hosting over time with WPMUdev as their support along the way. Today Rael was incredibly patient and supportive with my particular issues. All of the support team are just fantastic and therefore i Highly recommend WPMUdev for hosting and their software is incredible too.
I've been with a number of different hosts and I have never had such excellent support. Tonight, someone named Rakib totally saved the day by helping me deconflict something with the WAF that was screwing up the page builder. I had no clue what was going on but in just a few minutes, Rakib had me back up and building the website.
Thank you!
I really hope WPMUDEV doesn't get bought up by some company that makes it suck.
Fida was such a superstar - as a business it is invaluable to know that the support team at WPMUDev always have your back!
I've been with WPMUDEV for years now - even before they did hosting - and the constant upgrading of all the features and striving to act on customer feedback is very impressive. I really wouldn't go anywhere else.
Products used:
Hosting and plugins
I've just migrated from Dreamhost to WPMU Dev using the automated DIY process which was very easy and quick - took about 30 minutes after reading the instructions. I pinged support as the SSL certificate was not updating and they resolved the issue in 5 minutes. I've run my first AHREfs site audit and every page was detected and loaded correctly. There was not a single error when AHREFs crawled the site. This is a welcome change from Dreamhost where I was only ever getting 10% if the site crawled (most pages constantly timing out or returning streaming errors), and their support team telling me the Wordpress plugins were causing the problems.
Products used:
Quantum Hosting $8 per month
Best support team I have experience with any hosting company that has been used throughout my years of development!
Guys, be aware this company might delete your hosted sites in any minute. This just happened to me - they just deleted one of my sites hosted at them, a site under active development, without any warning and without any reason to do so.
And while technically you can get the site back, you won't have a backup with the latest code status before the deletion.
Effin ridiculous bunch of amateurs, a potential catastrophy for everyone hosting at/with them.
I had an issue with setting up a webhook and it was getting blocked. Marcel walked me through settings in my plugin (even though they aren't the developer) and on the site hosting plan. He gave me screenshots and details for what I needed to do myself and was able to login and do some checks and updates for me as well.
WPMUDEV support saves the day!
Products used:
Hosting and premium plugins
One of the best platforms to have your website! Supportive WPMU team made the big difference! Please keep it up.
It turned out to be more than I needed. I had trouble uninstalling, deactivating or deleting the program I installed. Will say that the support I received was absolutely stellar! Over and above... patient... and finally got the issue cleared up! Most excellent.
I'll consider them again in the future when I'm more experienced just because of the quality of the support!
Really it's ridiculous thought I'd add this here. Really really wondering what kind of a business operates like so, like I'm tired of writing about it - it's impressive if you just read my comments on this persons website … and ironically the first time I commented I spoke up for them. But I'd really like some actual legit answers on such a scenario that seems pretty unheard of as one that was loyal to them for yrs … on and off, what does one even do in this situation, it's so unprofessional. I'm not going to let them hear the end of it to be honest.
I feel robbed. https://wpjohnny.com/wpmu-dev-sucks/
Tip for consumers:
Ridiculous
Products used:
… their stupid server host and poor support
Hey there,
Thank you for your review and feedback.
Despite our dedicated staff's multiple attempts to guide and support you in adhering to our support guidelines, we unfortunately received no response or compliance from your end, which left us with no alternative but to suspend your account as per our Terms of Service.
Regarding your website, we will keep it online for the next 72 hours. Our team has also already reached out via email once more and provided you with your website's most recent backup to help facilitate a migration to another provider, as well as detailed documentation on how you can get access and continue managing your domains.
If you have any further questions, you're welcome to get in touch via email.
Thank you for your time, and we wish you best of luck in the future.
Im glad i changed to WPMU DEV relaly speedy support and love way the The Hub works five shuld be 10 stars.
Tip for consumers:
Best resller so far and i tryed a few can rekomend this one for sure...
Products used:
Hosting reseller hosting
Always happy to assist and so efficient.
Saved the day so many time I recommend without hesitation to any who wants peace of mind on their wordpress project
Products used:
Hosting and support
Hey there,
We appreciate your candid, honest, and detailed review. We are happy to have you as a member and look forward to working together for many years to come.
Regards,
They are extremely slow to fix plugins if it is not one of their core plugins like Defender, Hummingbird, or Smush. You're better off canceling your subscription and hiring a developer to fix the bugs.
WPMUDEV provided increditble support. Every one of their team is excellent - today it was Shamser Suzon but it doesn't matter who you get - their 24/7 live chat support is incredible. Thanks!
I'd like to thank FIda from WPMU Dev for resolving a perplexing issue we had between a couple of wordpress plugins. We worked on this for a couple of days with no resolution. We connected with Fida and he was able to resolve the issue in 5 minutes! This service is so fantastic. Thanks again Fida!
Hands down the best service and support in the industry 24/7 Now Wait always a solution. And with all the plugins you could ever need for any project. This is truly a one stop shop. Eric - Boom Media
Tip for consumers:
Just sign up and watch the magic happen. Get on support with any question, guaranteed solution.
Products used:
All of them
Hi Eric,
We really appreciate the review you left us, and the time you took to leave it. We are so proud to read that you are using all of our products, that is really inspiring. And if you ever need to use more of our services, like hosting, connecting more sites, whatever, we'll be ready for you.
Kindly,
Mercedes
I'm moving my multi sites to wpmudev hosting. Every host is setup slightly different so I know I'm going to be chatting with support. The automatic script did 99% of the work. After that process completed there were little adjustments to be made. A support person was available quickly in the chat and any issue got resolved within minutes.
So far the migration has been relatively easy and the new servers are much faster than my former host.
Products used:
hosting and plugins
Hi Tevye,
Thank you very much for this honest review and glad to hear that the migration went smoothly. If you ever need or even consider migrating more sites to our side, feel free to contact us first so we can further discuss your situation and provide the best advice for you.
Also, thanks for sharing that your sites are running faster than when you were working with your previous provider, that's great to read.
Regards,
Mercedes
Always great support from WPMUDEV. They are really great working with. For this particular case, a great thanks to Rakib for fast and great help :)
Hey Vidar,
Thanks a lot for the amazing review!
Happy to hear our support superhero Rakib was there to lend a helping hand :)
I honestly love WPMU Dev. As a UX designer they always come to my rescue no matter what dev issues i run into. They honestly make me feel so confident and ready to take on any issue!
Thanks guys!
I haven't had any problems with the hosting yet, and I've been with WMPU Dev for more than 2 years. The only problems that have happened have been because of 3rd party plugins and files, and because of my own doing, haha. And the support have managed to fix all of them for me in no time. I definitely recommend them!
Products used:
Hosting and plugins
Plugins need lots of support, users get banned on a whim of staff. Huge nag screens all over your dashboard.
Tip for consumers:
over 1000 multisite products and plugins available nowdays the need for forced subscriptions that lots of users are later banned for is no longer relevant. Check their forum to see the endless support to get their plugins to work. Note their own site doesnt even use what they offer but more reliable itesm
I have been using WPMU DEV for almost a year now and the support I have received has been fantastic. I create Wordpress sites for clients but sometimes there are just things I cannot solve. The online support is practically instant and they will stay with you until you are happy! I have learned so much in these support sessions as well as made good and constant use of their Wordpress plugins. Shall definitely be renewing this month!
Hi Alicia,
It is truly rewarding to read what you have learned while working with us! We encourage you to keep using our tools and grow your business with our company. We look forward to continuing to work with you for many years to come and keeping your experience above and beyond your expectations.
Greetings,
The team are so helpful whenever there is a Wordpress issue. They listen to the problem, propose solutions and take care of the heavily lifting for you. I couldn't recommend them more highly :)
The most award-winning and highly-rated WordPress managed hosting, plugin, and reseller platform. For over 16 years, WPMU DEV's award-winning WordPress plugins, hosting, world beating support and site management tools have helped millions of web developers, freelancers and agencies run and grow their businesses.
Hey Paul,
Thank you for the nice review with an excellent rating! We really appreciate this:)
Glad to hear that our awesome support agent Rakib helped out!