• Tradesy

2022 SITEJABBER AWARD

Tradesy

Overview

Tradesy has a rating of 4.7 stars from 9,889 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    480
  • Value
    233
  • Shipping
    235
  • Quality
    3574

Proactively asks for customer feedback

Positive reviews (last 12 months): 94.7%
Positive
18
Neutral
0
Negative
1

Instant Feedback

25,545 reviews

163
See all photos

What reviewers want you to know

Positive highlights

  • They get an A+ for customer service, I will buy with confidence.
  • Great shopping experience for excellent items for family... kudo...
  • 2022 Customer Choice Winner

Critical highlights

  • I found out their return policy is no returns only exchanges.
  • The lawsuits going around, if I'm not happy with the Rolex---I will return it and not be bound to site credit.
  • I've also had my funds say they went through on Tradesy but checked my bank account and no money was ever transferred.
How would you rate Tradesy?
Top Positive Review

“High quality items!”

Valeriya B.
3/22/24

I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!

Top Critical Review

“Unethical using COVID pandemic for a profit”

Maria R.
4/29/20

Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment. Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February. As an ex seller I would not recommend Tradesy.

Reviews (9,889)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (726) shopping experience (553) return policy (174) site credit (121) bank account (39) delivery time (38) mint condition (31)
Thumbnail of user danteastudilloleupr
3 reviews
0 helpful votes
March 22nd, 2024

I recommend this retailer, the pajama set I got was exactly as described and high quality for a good price. Shipping does take a few weeks if you live in the United States but it was still faster than other things I've ordered coming from China. It was presented well in a Chic Me branded thick zip bag and had a boutique tag attached. The pearl and heart applique are perfect and I love the grey leopard print! I would buy from this shop again!

Thumbnail of user jaysxfjcoalzcuchfahvxwpdc7
2 reviews
0 helpful votes
April 3rd, 2024

I absolutely adore this skirt! The adjustable waistbelt is a genius feature, ensuring a flawless fit every time. The high slit adds a touch of sophistication without being overly revealing. Crafted from high-quality material, it feels luxurious and drapes beautifully. It's become a staple in my wardrobe, and I highly recommend it to anyone looking for a chic and versatile piece.

Products used:
SILK MID-LENGTH DRESS

Service
Value
Shipping
Returns
Quality
Thumbnail of user nankeherringceeg
10 reviews
2 helpful votes
March 15th, 2024

The Turquoise choker was disappointing, using plastic instead of Hemp or thin leather. The plastic on hot days feels icky! The shirts are so pretty and everyone can see I'm blessed! The sneakers where a perfect surprise for my sister, she's Always wanted a pair of Ruby Slippers! She wears them almost everyday! Thank you for helping me make her happy

Thumbnail of user cathykoss8
9 reviews
0 helpful votes
March 9th, 2024

It's easy to check out hopefully the fit right. I have received them and I'm impressed by the material but it just didn't do anything to my body that made me feel they were worth the amount charged. They're still super cute and comfy. But they're something I could spend ten bucks on at a different store or site.

Thumbnail of user thiernosowthiel9
1 review
0 helpful votes
April 26th, 2024

The skirt I bought matches its description perfectly. Although it was difficult to gauge the fabric content from the pictures, it's thinner than I anticipated, which actually works out better for me. Tradesy provided excellent communication throughout the entire process. Thanks!

Thumbnail of user moesuperdavewwsmx
1 review
0 helpful votes
April 13th, 2024

Guys, thank you so much for the excellent quality and stylish images! I always wear it with pleasure, everything is so comfortable!

Thumbnail of user letitiakeebler20
4 reviews
0 helpful votes
April 16th, 2024

I express my deep gratitude to the store. Everything is prompt and punctual! Excellent prices. Good assortment. It's a pleasure to work with you. Prosperity and all the best!

Thumbnail of user mariar832
1 review
11 helpful votes
April 29th, 2020

Tradesy changed its return policy, without disclosing it to the customers, which now requires that all returns must be send back to sellers, even thou the sellers represented items correctly and followed sellers policy. Normally Tradesy would be obligated to hold returned inventory. When I reached out to Tradesy, they said that "due to a pandemic we are not taking any returns". Tradesy warehouse is operating as every return is shipped to the warehouse, inspected by Tradesy staff, and than returned to a seller. So to say that because of the pandemic we are not taking returns is ridiculous. Not taking inventory is just more profitable for Tradesy and they are capitalizing given distressed market environment.

Tradesy returns on average take about 8 weeks, and chances are that you will not receive your item back (there is a huge error rate in shipping labels), and if you do get your item back most the time it will be in terrible condition Tradesy has relaxed rules for buyers in terms of returns and buyers can return items after 10+ post delivery. I am still waiting for two items to be returned to me since February.

As an ex seller I would not recommend Tradesy.

Thumbnail of user virginiap348
2 reviews
0 helpful votes
August 1st, 2021
Verified purchase

Within an hour of receiving a purchased item, I started the return process including sending the required pictures to the email provided by Tradesy. No return label had been received after several days, so I got in touch with customer service. They said they couldn't find the pictures I sent, so I re-sent them. They confirmed receipt of the pictures and said I would receive a return label. Today is the deadline for returning the item, and I have still not received the return label.

So far, seems they have dragged their feet claiming to have not received the pictures of an item I wanted to return, even though I sent the pictures to the email they provided. I sent the pictures again, and they confirmed getting them two days ago. I'm still in communication with customer service. I hope they will come through with their promise to send me a return label in time to return the item by the deadline, which is today.

Reason I chose this business:

Couldn't find the item I wanted anywhere else in my size

Reason I chose this product:

Because I couldn't find it anywhere else in my size

Service
Quality
Thumbnail of user devo6
dev o. – Tradesy Rep

Hi Virginia,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. While this is currently our policy, I will be sure to share your feedback with our Returns Team here. We're always looking for ways to improve, and this feedback you provided will help us in every way.

I am happy to see our Returns team was able to provide you with the prepaid shipping label. It is also available for you to print out by heading to your purchase page on your account: https://www.tradesy.com/your-purchases?page.

Again I am so sorry you had this experience, if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!

Thumbnail of user tylanparrottemcch
1 review
0 helpful votes
April 11th, 2024

With great gratitude and appreciation for the professionalism and individual approach to clients. You can always count on a stylistically precise look and sincere attention to detail. The application is accepted, processed and sent in a very technical manner.

Thumbnail of user priyanshuthakur954878
1 review
0 helpful votes
April 23rd, 2024

I'm thrilled with the skirt I bought—it matches the description perfectly. Although the fabric was a bit tricky to gauge from the photos and it's thinner than anticipated, it turns out to be a positive surprise. The communication via Tradesy throughout the entire process was excellent.

Thumbnail of user jenk131
1 review
0 helpful votes
July 4th, 2021
Verified purchase

Tragedy was easy to use, understandable, and sent just enough emails to let me know where my order was at without cluttering my inbox. The dress I ordered had pictures of the model wearing it off the rack. The dress that I got had a big rip on the side and along the back. Lucky for me they're both along the seam and I know how to patch them up, but the inside of the dress also has a stain which makes me question if it was cleaned before being sent. For the price I paid I would much prefer not receiving a used/damaged good, but that's what I get for not adding the buyer insurance

Reason I chose this business:

I’m trying to be more sustainable, especially with dresses that are for special occasions/will only be worn once or twice. With that in mind, Tracey’s was great to search for nicer clothes that could retain a second life.

Reason I chose this product:

I have a wedding to attend and wanted to wear a cute new dress!

Quality
Thumbnail of user devo6
dev o. – Tradesy Rep

Hi Jen,

We recently received your feedback and wanted to follow up with you!

We are so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or damaged, they can file a misrepresentation claim within 4 days of delivery.

If in the future you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Thumbnail of user kristena160
1 review
0 helpful votes
December 22nd, 2021
Verified purchase

Only took a few days Even during the week of Christmas, can't wait to give for a gift

Thumbnail of user eleanorg84
1 review
0 helpful votes
May 9th, 2022
Verified purchase

I just received my Tradesy purchase listed by "Foreign Objects." It took 2-1/2 weeks to arrive here in California, but good tracking kept any worries at bay and these vintage Monet gold earrings were well worth the wait. They arrived well-packaged in perfect condition. Exactly as described and pictured online, they are beautiful with perfect plating and no sign of wear. Pricing was extremely reasonable and shipping was free! They are a perfect match for a Monet necklace/bracelet I have, so I couldn't be happier! Excellent quality, competitive pricing, free shipping and successful delivery guarantee no hesitation on my part to order from them again.

Thumbnail of user nadegen2
1 review
0 helpful votes
May 3rd, 2022
Verified purchase

I'm a size 7 and ordered a 7.5. It's perfect, can't wait to wear them... It was fast and package arrived on time, thank you for making my first time purchase easy, i will definitely be shopping with you all again

Service
Value
Shipping
Quality
Thumbnail of user nataliek198
1 review
0 helpful votes
September 27th, 2021
Verified purchase

The size of this bag is exactly what I needed and I am very excited to use it! The seller provided quick responses as I was first interested in another item listed. Everything was as described and I would definitely return for future purchases. Thank you!

Thumbnail of user rebeccap1369
1 review
0 helpful votes
July 8th, 2022
Verified purchase

Vintage Coach purse in great condition, just as shown in photos. Fast delivery even from other side of country! Thank you!

Thumbnail of user gailh537
1 review
0 helpful votes
December 1st, 2021
Verified purchase

First the clutch is amazing and exactly as described and pictured. Rena contacted me immediately post purchase and I had the clutch in my "clutches" within days of purchasing. A seamless transaction with a very responsive seller. Perfect!

Reason I chose this business:

I've purchased from Tradesy in the past and all experiences and been professional and responsive. I consider it a site that one can purchase with confidence.

Reason I chose this product:

Uh, I choose things I like and want to own. :)

Quality
Thumbnail of user joyd406
1 review
0 helpful votes
July 12th, 2022
Verified purchase

I bought these earrings bc i had bought them for my sisters and mom years ago but one of them lost theirs; we are going on a transatlantic cruise to celebrate my mom's 80th bday and my mom wants us all to wear these earrings, and this was the only place i could find them, so not only was the product perfect and shipping super fast, this is going to make an 82yr old lady very happy. Thank you!

Reason I chose this business:

This was the only place i could find these particular earrings.

Reason I chose this product:

To keep a family tradition alive

Quality
Thumbnail of user doram144
1 review
0 helpful votes
June 19th, 2021
Verified purchase

I honestly wanted to put 5 stars but the system wouldn't let me. My package came two days early and they messaged me every step of the way.

Reason I chose this business:

Had most availability

Quality
Thumbnail of user dj408
1 review
0 helpful votes
December 11th, 2020
Verified purchase

I was very impressed with the overall quality of the product because I knew it wasn't brand new, but it's in perfect condition. Fast shipping and delivery as well!

Reason I chose this business:

More variety and guaranteed authenticity for luxury designer products

Reason I chose this product:

It was something I’ve wanted for a while and the price was great!

Value
Shipping
Quality
Thumbnail of user tracyh412
2 reviews
0 helpful votes
November 3rd, 2021
Verified purchase

I bought a gorgeous 38" tortishell link necklace. I already knew is was beautiful and had been searching for the right one. Wow! Unbelievably stunning and it arrived just a few days after placing the order. Fabulous service and I can hardly wait to wear it. Like tomorrow!

Thumbnail of user larrya414
1 review
0 helpful votes
December 10th, 2021
Verified purchase

We ordered a Louis Vuitton hand bag. It came within a few days, expertly wrapped, delivered by UPS with much advance notice. The hand bag, although used, is in perfect condition, like brand new. We could not be happier with Tradesy and our new hand bag.

Thumbnail of user melissag538
2 reviews
0 helpful votes
April 16th, 2021
Verified purchase

It was easy to find the perfect bag to purchase. From all the options to browse and the various options available for payment the entire experience was a breeze! Shipping was fast and well packaged. A wonderful surprise was a bonus red strap! I love my purchase and definitely would purchase from this seller again!

Reason I chose this business:

I love tradesy. There’s great variety, on trend luxury items, and fair pricing. Also the refund policy provides great comfort in the event that you aren’t happy with your purchase.

Reason I chose this product:

I recently saw the bag in person but then saw it on tradesy for a fraction of the price. The best part was that the bag on tradesy was new with tags!

Quality
Thumbnail of user katrinad90
1 review
0 helpful votes
February 11th, 2021
Verified purchase

Everything gets a 10, great quality great prices!
I've bought so much on Tradesy and never been disappointed with their service but

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From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

Company Representative

Thumbnail of user devo6
dev o.
Member Care

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4.7
9,889 reviews
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