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Tragedy was easy to use, understandable, and sent just enough emails to let me know where my order was at without cluttering my inbox. The dress I ordered had pictures of the model wearing it off the rack. The dress that I got had a big rip on the side and along the back. Lucky for me they're both along the seam and I know how to patch them up, but the inside of the dress also has a stain which makes me question if it was cleaned before being sent. For the price I paid I would much prefer not receiving a used/damaged good, but that's what I get for not adding the buyer insurance
I’m trying to be more sustainable, especially with dresses that are for special occasions/will only be worn once or twice. With that in mind, Tracey’s was great to search for nicer clothes that could retain a second life.
I have a wedding to attend and wanted to wear a cute new dress!
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Hi Jen,
We recently received your feedback and wanted to follow up with you!
We are so incredibly sorry the item you received wasn't in the condition you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or damaged, they can file a misrepresentation claim within 4 days of delivery.
If in the future you require any assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.