ThermoSoft FAQ | Sitejabber

Question:

How about past ten years with this product? do you have to tear up your floors and reinstall, or just go without the radiant heat after that and go back to another heat source? How about past ten years with this product? do you have to tear up your floors and reinstall, or just go without the radiant heat after that and go back to another heat source?

Answer:

ThermoSoft Thermotile systems has LIFETIME warranty. Their patented heating technology has won multiple awards. ThermoSoft ThermoFloor heating system is the ONLY system in the world, which utilizes special synthetic yarns as a core of heater, instead of metal wires or Carbon ink. These wires are designed with Thermal Cut-Off properties, which brings the safety of the heater to the whole new level. No one else can come even close. It is especially important if electric floor heating is installed under combustible laminate floors.

By Russ D., Director of Business Development over a year old

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Question:

What type of carpet is recommended for thermosoft radiant heat? What type of carpet is recommended for thermosoft radiant heat?

Answer:

In general, any carpet with R value less than 1 or 2 will work normally. Less is better. Please make sure to follow special instructions for under-carpet installation. Please do not hesitate to call us at 800.308.8057 for further support with your project.

By Russ D., Director of Business Development over a year old

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Question:

Can this be used as a sole source of heat in my house?? Can this be used as a sole source of heat in my house??

Answer:

It depends how large your space is along with a few other factors. It usually can be installed as a primary source of heating but not a sole source. Please call us at (800)308-8057 at your earliest convenience and we will help you once we get more details on your space.

By Russ D., Director of Business Development over a year old

Question:

Does the heat from the thermofloor replace electric baseboard heaters or do you need both Does the heat from the thermofloor replace electric baseboard heaters or do you need both

Answer:

It can replace baseboard heaters but is still recommended to be the primary source of heat, not the sole source of heat. Please call us directly at (800)308-8057 for more information so we can figure out more details on your space and give you a more definitive answer.

By Russ D., Director of Business Development over a year old

Question:

I cant figure out how to wire the mtc 2991uhf thermostat I cant figure out how to wire the mtc 2991uhf thermostat

Answer:

We would love to assist you with this, please call us directly at (800)308-8057 extension 38.

By Russ D., Director of Business Development over a year old

Question:

We have a very large rec room that required 3 mats to cover. thermosoft told us to hook two of them directly to the thermostat and the third use a power module that is hooked to the thermostat. the 2 mats work great but the one through the power module keeps tripping and shutting off. we have checked the floor continuity and it is fine. thermosoft has sent us a couple different power modules none work. my husband tried bypassing the main thermostat to see if the floor mat worked it worked fine. we have had the floor in 3 years now and that one section has never worked right. at first thermosoft told us that they had sent us the wrong power module to begin with but none of the others have worked as well. has anyone else had this problem with large areas? We have a very large rec room that required 3 mats to cover. thermosoft told us to hook two of them directly to the thermostat and the third use a power module that is hooked to the thermostat. the 2 mats work great but the one through the power module keeps tripping and shutting off. we have checked the floor continuity and it is fine. thermosoft has sent us a couple different power modules none work. my husband tried bypassing the main thermostat to see if the floor mat worked it worked fine. we have had the floor in 3 years now and that one section has never worked right. at first thermosoft told us that they had sent us the wrong power module to begin with but none of the others have worked as well. has anyone else had this problem with large areas?

Answer:

Marlene, please call us at your earliest convenience and we can help you with this issue. Our tech support can be reached at (800)308-8057 extension 38.

By Russ D., Director of Business Development over a year old

Question:

240v floormat 20a breaker wire gage 12 ok? 240v floormat 20a breaker wire gage 12 ok?

Answer:

Hi John, Yes, it would be ok. However, the run should not be longer than 50ft, for full 20 Amp load. If run is longer, than 10AWG is recommended. Thank you for interest in ThermoSoft floor heating technology. Please do not hesitate to call us at 800.308.8057 for further support.

By Russ D., Director of Business Development over a year old

Question:

Have a den concrete floor that i'm installing floating bamboo floor over. 14.5 x 14 with a couple of small cut outs. will your product work and what percentage of the floor needs to be covered with radiant heat? Have a den concrete floor that i'm installing floating bamboo floor over. 14.5 x 14 with a couple of small cut outs. will your product work and what percentage of the floor needs to be covered with radiant heat?

Answer:

Yes, it will be a good application for ThermoFloor heating system. The general rule is to cover your entire walking area, not under cabinets. If your area is getting very cold in winter, then additional layer of insulation is recommended over the concrete. Please do not hesitate to call us at 800.308.8057 for further support with your project.

By Russ D., Director of Business Development over a year old

ThermoSoft Questions & Answers

What type of carpet is recommended for thermosoft radiant heat? What type of carpet is recommended for thermosoft radiant heat?

Can this be used as a sole source of heat in my house?? Can this be used as a sole source of heat in my house??

Does the heat from the thermofloor replace electric baseboard heaters or do you need both Does the heat from the thermofloor replace electric baseboard heaters or do you need both

I cant figure out how to wire the mtc 2991uhf thermostat I cant figure out how to wire the mtc 2991uhf thermostat

240v floormat 20a breaker wire gage 12 ok? 240v floormat 20a breaker wire gage 12 ok?

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