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Shoedazzle has a rating of 3.7 stars from 7,413 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention good quality, fast delivery, and timely manner. Shoedazzle ranks 2nd among Subscription Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 24 hours
I'd been eyeing these shoes for a while, so I finally pulled the trigger and bought them. They're just as awesome as they looked online and crazy comfy, which is a lifesaver for my job where I'm on my feet all day. Surprisingly, I didn't have much discomfort breaking them in. Totally digging the style. I also grabbed some sneakers that were cute, but they didn't quite hit the mark. Normally, a size 7 fits me fine, but for some reason, the right shoe feels too big. Gonna have to send those back.
Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products
I'd been eyeing these shoes for a while, so I finally pulled the trigger and bought them. They're just as awesome as they looked online and crazy comfy, which is a lifesaver for my job where I'm on my feet all day. Surprisingly, I didn't have much discomfort breaking them in. Totally digging the style.
I also grabbed some sneakers that were cute, but they didn't quite hit the mark. Normally, a size 7 fits me fine, but for some reason, the right shoe feels too big. Gonna have to send those back.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have wanted the popular travel bag that has gone viral. With my VIP credit I was able to get it and if everyone only knew how much they would be speechless. I love it came in a dust cover bag and how quick I received it. I can't wait to use for my birthday trip with the girls and future trips.
Hello Tamra,
Wow! We appreciate your awesome review about our merchandise and the VIP Credit. We want you to know how much we appreciate you doing business with us and the time you spent sharing your experience! Enjoy your day!
Best,
Bonnie
I'm a very loyal customer with shoe dazzle and I'm disappointed because I'm 6'1 and wear a size 12.i bought 7 pairs of sandals size 12 and every single one I can't fit because of the shoe being so narrow any other time I had no problem with you guys.Im going on a cruise in may and don't know what to do because it's hard finding things that fit me.So I think I'm going to cancel my membership 7 pairs of shoes is a lot
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Monique,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
This is the only website that I can buy shoes and they fit perfect I wear a 12 so it's hard
I ordered two pairs. I found both of the shoes to be very stiff and uncomfortable. Actually painful to walk, the spot behind the heel to be specific. The quality looks poor. I have a slim foot but was even tight for me. Too many issues and not exactly inexpensive. So I would not recommend to anyone and I won't be repurchasing.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Vanessa,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Since the system changed I feel like I'm loosing money every time I forget to skip a month because the credits are no longer worth monetary value towards clothes. Usually if I use my credit I'm spending more than the product is actually on sale as…. Like I can get 2 pairs of shoes for a credit which is 50 but the shoes are only 17 each if I don't use the credits. I will be stopping my membership soon, this email actually reminded me - sucks because I do love your products
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Krissy,
Thank you for taking the time to leave a review. Your feedback about our promos and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I just subscribed and the first thing I noticed is that my boot was delivered 4 days later than what the email said.
The boot itself is not snug, so my foot is swishing inside. With my calves not pencil-skinny, the ankle area is loose and makes it not look so graceful when I'm walking.
It's an 8 and that's the size I usually get all my boots. I'm in Canada, so returning this will cost shipping plus the rate exchange will bring me less money back than what I paid. I really wanted to like this boot since it's pretty, plus the price was very pleasing.
I'll stay for another couple of months to see if I can get a better boot/shoe in the next batch.
Hello Celia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been curious how I can use the 49.95 as a monetary value for purchasing instead of "VIP Credit." Before the VIP credit I could use my monetary value and purchase a bunch of clearance items, etc. Great value, ya know.
But, I'm stuck to choosing one item that could be less or more than the 49.95 I would pay each month. Which is why I prefer to skip most months because I just can't justify spending that monthly payment and seeing that I can use my credit on a 6 pack of socks?
Or 3 pairs of underwear? Or 1 or 2 tank tops? It doesn't add up.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Nikki,
Thank you for taking the time to leave a review. Your feedback about our pricing, promos, and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website
Hello Олежа,
Thank you for the wonderful review and for sharing your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
They shoes were a great fit and comfortable. I will definitely recommend ShoeDazzle. Excellent brand. I always look out for the sales.
Hello Sandra,
We're glad you’re enjoying our promos! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
The subscription is bogus. They charge you $50 a month just to still have to pay the "membership" difference and shipping, so you're not even saving any money. Also, after having the subscription for months and months, I never received the VIP credit they talk about. When trying to get the VIP credit, they just wanted to charge my account another $50. And the worst part, I got a pair of combat boots maybe 2 months ago, and the heel of both boots already have a big hole in them. I literally wear them to work as a receptionist. Super, super cheap.
Hello Piper,
Thank you for writing a review about our merchandise, the VIP Credit, and the VIP membership. Your feedback is very important, as we are constantly looking for ways to improve our service. Our Member Services team will contact you via email right away to help you further.
Best,
Bonnie
I order a LOT from Shoedazzle so I obviously love what they put out. One thing I don't like is the buckle on the outside (which is industry standard to be fair). Why oh why don't we have a strap or boot belt with the buckle on the INSIDE where you can reach it to don and doff the shoe? Usually ShoeDazzle shoes can be modified to move the buckle, but I recently purchased a pair that couldn't be modified. Oh my, it took a half hour to put them on!
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Maureen,
Thank you for writing a review about our merchandise! We value your feedback, and we appreciate you taking the time to leave a review. Our Member Services team will reach out to you via email immediately to assist you further.
Best,
Bonnie
I love this travel bag. It is very roomy and gives a polished look. I really like Shoe Dazzle.
Hello Gail,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
Good price and they have a variety of shoes! Love the custom service, they always there to help you!
Hello Donna,
We're glad you enjoy our unique styles and selections! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
The VIP reward, which you can trigger when you accidentally forget to hit "skip the month" and get charged for it, is IMPOSSIBLE to use. There are so many small-print restrictions on it, I went to try to buy a pair of shoes that qualified with the price, but they applied a tiny discount to it that I couldn't take off, and it made the whole purchase ineligible for the VIP reward (which would have made it free.) they know what they're doing when they set up this program, and it's not satisfying to this customer.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Rachel,
Thank you for taking the time to leave a review. Your feedback about our pricing, promos, and VIP credit usage is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
So easy to get signed on and got my shoes super fast love them I'm wearing them right now! They are comfortable lightweight perfect for work!
Hello Leslie,
Thanks a lot for the shout out! We appreciate you taking the time to leave a positive review about our merchandise and delivery. ShoeDazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Bonnie
So Many Boots Too Choose From OMG I Wanted Them ALL. LoL Definitely Will Be Back and Continuing Shopping With Y'all. Grrrrrrrrreat Products and Material As Well.
Hello Chyna,
Awesome! We are glad to hear about your amazing feedback regarding our merchandise and our selections! We appreciate you taking the time to share your experience with others. Have a great day!
Best,
Bonnie
The styles provide the right attitude, sexy and sophisticated...Everything in Shoe-dazzle is Awesome! I love it all!
Hello Veronica,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I love my shoes. Can't wait for the weather to improve a little to show them off
Hello Melba,
We’re so glad to know you love the items! We really appreciate the time you took to write the review. We hope you will always have a great experience with us in the future!
Best,
Zeth
SHOEDAZZLE has the best styles, the best prices, and the BEST CUSTOMER SERVICE.
An amazing pair of boots that I was in love for a while, and the went on sale! I am so lucky.
I ordered a size too small with the shoes. I had a few hiccups in communication on processing my exchange. The first person I spoke to wasnt super helpful but got the ball rolling. The happy returns options is very convenient, and with the help with a few of the other customer service reps I got it returned and processed. The return is taking quite some time to be recieved but shoedazzle customer service has been very helpful in getting it taken care of.
Hello Tara,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I had ordered the Regain knee high boot in size 9 and got a size 11 combat boot and they didn't even have my size in the boots I originally ordered when I addressed the problem. The shipping fee was never able to be refunded so I paid 5 dollars for YALL to ship me a boot I didn't want. That was my first order and then my 10 shoe voucher was never able to be redone. Scam scam scam.
* Shoedazzle attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Gabrielle,
We appreciate you taking the time to share your feedback about your order and your experience with your order. Thank you for bringing this to our attention so we can take a further look into this. We'll reach out to you via email immediately to help you further.
Best,
Bonnie
Shoes are cute but the calf was much bigger than i anticipated. I tried to Put in an exchange/return request and it's not going through.
Hello Alexis,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Went quickly. Polite person. Satisfied….except for you demanding a set number letters for my opinion! Can be said in less and quicker!
Hello Gaye-Lea,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Got everything and happy with my purchase! 50 character minimum? So this should hopefully fill it up…..
It's been a while since I ordered anything from Shoedazzle. The shoes fit and I looking forward to wearing them soon. Thanks Shoedazzle.
Hello Melva,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Shoe is surprisingly comfortable, good fit.
Haven't really had the chance to wear it out, but walking around the house was very satisfying.
Hello Camara,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I'm always satisfied with Shoedazzle's products and feel relieved that if something doesn't fit I can exchange it, or get something else! Thank you Shoedazzle for being available and all the fabulous products!🏼🦋😎
Hello Tamra,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Gain trust and grow your business with customer reviews.
Sells shoes via monthly "subscription".
In 2009, ShoeDazzle reinvented the way you shop for shoes, with a personalized online showroom and a new collection every month.
We believe shoes are the centerpiece of your look, giving you confidence, attitude and when you want it, altitude. To complete your toe-to-head look, we also offer handbags, clothing, and accessories. Today, millions of women get their personalized fashion fix from us, with access to top trends, style inspiration, and world-class service.
Hello Olga,
We're glad you’re enjoying our products! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth