• Roomster

Roomster

Overview

Roomster has a rating of 2.7 stars from 4,114 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roomster most frequently mention customer service, credit card, and read messages problems. Roomster ranks 1st among Roommate sites.

  • Service
    364
  • Value
    337
  • Shipping
    168
  • Returns
    234
  • Quality
    420

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 48.6%
Positive
17
Neutral
3
Negative
15
42
See all photos

What reviewers want you to know

Positive highlights

  • For searching roommate the customer service of ROOMSTER was very useful.

Critical highlights

  • Paying to view messages is kinda... cruel in a bad rental market
  • Sending an opinion survey 2 seconds after taking credit card information is a very bad sign.
How would you rate Roomster?
Top Positive Review

“It does the job!”

Edward W.
3/5/23

I need a short-term furnished rental at a reasonable price in ahigh-rent area, San Diego. I found several suitable options.

Top Critical Review

“Can write messages, cannot read replies without paying. That was explained nowhere.”

Kathy Y.
3/26/24

Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.

Reviews (4,114)

Rating

Timeframe

Other

Reviews that mention popular keywords

view messages (24) customer service (67) credit card (37) message people (29)
Thumbnail of user sanyas9
1 review
0 helpful votes
July 24th, 2020
Verified purchase
Thumbnail of user kathyy101
3 reviews
4 helpful votes
March 26th, 2024

Sent several messages, none were responded too but then a random man with no photo that neither of us contacted sent both me and my daughter private messages that we then find out we have to pay to read the messages. Get the feeling if we pay to read the message that it is just spam and nothing real, which makes you wonder are any of them real or current because we sent a lot of messages that not one person responded back on. Only spam bot/guy. Kinda scummy business practice.

Service
Value
Quality
Thumbnail of user jaredd177
1 review
0 helpful votes
January 2nd, 2024

The one thing I will say is make sure to confirm with someone that your subscription has been canceled. Despite what they say - deactivating or suspending your account does not stop them from charging you. They also say you can cancel just by clicking cancel but no such button exist. I do not recommend.

Service
Value
Shipping
Returns
Quality
Thumbnail of user corinag14
1 review
0 helpful votes
August 19th, 2020
Verified purchase
Thumbnail of user kayleer55
1 review
0 helpful votes
March 25th, 2024

Absolutely disgusted with this app as my boyfriend was scammed out of $1200 in "rent" after trusting that someone by the name of Savannah had a room to rent for him. After sending the money he was then told she needed an additional $500 to "send the keys" we will be taking legal action however it is unacceptable that this app and these people are taking advantage of innocent people looking for a place to lay their heads.

Service
Value
Shipping
Returns
Quality
Thumbnail of user egeb3
Ege B. – Roomster Rep

Kaylee R.,We're deeply sorry to hear about your boyfriend's experience and the distress it has caused. We urge you to reach out to the bank that you sent the money with and file a report. Contact local authorities and file a report with them as well. Know that the safety and security of our users are of utmost importance to us. We take reports of scams very seriously and have strict measures in place to prevent fraudulent activity on our platform. We will investigate this matter thoroughly and take appropriate action.

Thumbnail of user jamest1250
1 review
0 helpful votes
August 23rd, 2020
Verified purchase
Thumbnail of user coh101516
1 review
0 helpful votes
May 5th, 2024

I was surprised...rather, naive.
Fake accounts made it seem so much like those dating apps.
The really tricky, disingenuous action they've taken is to make you think you have lots of messages. And, of course, the only way to see those messages is to pay. So, you open the messages and THEY ARE NOT MESSAGES. They're basically posts of units, etc that are available. No one is reaching out to you. The same info is free if you just type in your parameters.
And to further make it seem like you're going to be making contact with a potential roommate, there's a screen that pops up asking you to agree to be careful in your pending negotiations. Such deception.
There may be a righteous site or app out there that really has everyone's best interest. Roomster is definitely not such a set.up.
I also failed with roomies.com and Craigslist. Bogus agendas offering credit score info, "Hurry, don't miss out" strategies...
Be careful, friends.

Tip for consumers:
Is there anyone straight up anymore?

Products used:
I ended up renting an apartment because the roomate apps suck

Service
Value
Quality
Thumbnail of user egeb3
Ege B. – Roomster Rep

Jesse W, first, we take customer safety very seriously. We require multiple validation steps for every account, which means fake accounts are less likely. We have a 24/7 security team that reviews every profile. Second, it looks like you receive megaphone messages, they are not posts of units but real people who want to let you know about their listings.

Thumbnail of user angelinaf23
1 review
0 helpful votes
August 23rd, 2020
Verified purchase
Reason I chose this business:

Louer une chambre

Thumbnail of user andrewm1126
1 review
0 helpful votes
August 24th, 2020
Verified purchase
Reason I chose this business:

I needed a place fast and I always use Roomster.

Thumbnail of user aretik
1 review
0 helpful votes
August 25th, 2020
Verified purchase
Reason I chose this business:

Just to find accomodation

Thumbnail of user emptye
1 review
0 helpful votes
September 30th, 2020
Verified purchase
Reason I chose this business:

Looking for a place

Thumbnail of user kittyc32
2 reviews
0 helpful votes
August 26th, 2020
Verified purchase
Thumbnail of user kristophern4
1 review
0 helpful votes
September 30th, 2020
Verified purchase
Reason I chose this business:

Because craigslist is shade

Thumbnail of user kimberlir6
1 review
0 helpful votes
September 5th, 2020
Verified purchase
Reason I chose this business:

Looking for a room.

Thumbnail of user eliasc38
1 review
0 helpful votes
August 20th, 2020
Verified purchase
Reason I chose this business:

Just bumped into it

Thumbnail of user bonitam169
1 review
0 helpful votes
September 7th, 2020
Verified purchase
Reason I chose this business:

Only site I use

Thumbnail of user hellenm10
1 review
0 helpful votes
August 20th, 2020
Verified purchase
Reason I chose this business:

Looking for a sublease

Thumbnail of user caseym150
1 review
0 helpful votes
September 8th, 2020
Verified purchase
Reason I chose this business:

Need new place

Thumbnail of user mangorj
1 review
0 helpful votes
March 12th, 2024

You don't always get a timely response to a booking request. Many will not respond if you call to inquire if the room is still available when it's been rented, but it's not indicated on the site anywhere (option doesn't exist, ad not taken down). A few of the folks with ads were just trolling to see who would show up. Once you received an address to go meet with the Renter/landlord and see the room, no one was home or they wouldn't answer the door. One guy gave me a time to come by his home, then emailed that he had to go pick up his car which was parked elsewhere, so I just cancelled. I don't like playing games- don't make an appointment and then decide you need to do something else. The homes that had more than 1 room to rent had multiple people using 1 bathroom. One entry in an older home had a loose handrail going up the steps to the front door and crumbling concrete; it was obvious that regular maintenance and repairs weren't being done. Add to that the weird oddities cluttering his small yard and on the porch that diminished any welcoming aspect to the home. There were many steep stairs to the upstairs rental. Many are not handicap accessible. I quit using Roomies.com because of these problems. Morristown and Johnson City, TN areas.
Due to privacy issues and the fact that I did not rent at any of these places, I have no photos or receipts.

Tip for consumers:
I didn't know people would be fo callous as to play others when they need a place to rent. In most cases, it was like a social roulette site: like put an ad in, see who shows up, if you don't like what you see, ignore

Products used:
None

Service
Value
Quality
Thumbnail of user rozinak4
1 review
0 helpful votes
August 23rd, 2020
Verified purchase

* Roomster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kellyz71
1 review
0 helpful votes
September 30th, 2020
Verified purchase
Reason I chose this business:

Becasue i had to

Thumbnail of user maryp1181
1 review
0 helpful votes
August 22nd, 2020
Verified purchase
Reason I chose this business:

Looking for room to rent and saw roomster.

Thumbnail of user yazzyn
1 review
1 helpful vote
September 30th, 2020
Verified purchase
Reason I chose this business:

I’m looking for a room and one of them had me use Roomster, now I gotta pay to see a message!? Ridiculous!

Thumbnail of user montem47
1 review
0 helpful votes
September 30th, 2020
Verified purchase
Thumbnail of user nancym1393
1 review
0 helpful votes
August 26th, 2020
Verified purchase
Reason I chose this business:

Looking for a roomate. Popped up on search engine

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Roomster connects people at all price points, in 192 countries. With 24/7 customer service and an always expanding community of users, Roomster is the best way for people to monetize their extra space and make it available to a membership of authentic...

Company Representative

Thumbnail of user johns751
John S.
Typically responds within 2 hours

How do I know I can trust these reviews about Roomster?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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  • Suspicious reviews are flagged by our algorithms, moderators, and community members
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