Chicago, IL, USA
Had an issue using a card 6 months after purchasing. They didn't ask any questions except for how I would like the refund. It's great that they don't accuse customers of misuse when an unfortunate situation occurs. I really appreciate it!
The reason that Raise is the only gift card service I buy from is that they stand by their product - for 12 months. I've had to use this protection on a couple of occasions due to dishonest gift card sellers, and Raise has responded quickly and swiftly. Great company!
I've been buying gift cards on Raise for several stores (for online and in store uses) and haven't had any issues with any of the cards. When an early purchasing snafu hit, they had awesome customer service and fixed it. I recently bought more cards than intended and again had a great customer service experience which resolved it (there's a human you can speak to!!). While I find the app a little slow and obtuse, I love their instant messages when gift cards hit the shelves for stores that rarely have them available. Delivery of cards (almost instantaneous for digital) is always wicked prompt.
Tip for consumers: Always check balances upon receipt, as there are unscrupulous individuals who sell on Raise, but the company is very responsive to issues
I was very pleased with the way my inquiry was handled. I should get my refund within a few days. The amount on the card I bought was less than what it should be. The difference was a little over $20. This is an important amount of money for me, so getting the refund means a lot to me.
Raise representatives reached out to me and credited my account for the amount I lost on the Northern Tool electronic gift card. I only wish we could have resolved this issue outside of sitejabber.com. I thought this was a very fair resolution and I am now a faithful Raise customer again! Thank you Raise.com!
Raise representatives reached out to me and credited my account for the amount of the lost on Northern Tool card value. I only wish we could have resolved this issue outside of sitejabber.com I thought this was a very fair resolution and I am now a faithful Raise customer again! Thank you Raise.com!
I have been fighting with your website for 3 days and was extremely irritated by the time I decided to call and wait on hold for you. I was irritated and $#*!y. I was rude during the call but she handled me with complete professionalism. She is a great.
Been using Raise for several years now and they have save me quite a bit of money on the restaurants that I go to. Had a few problems in the beginning but the customer service promptly took care of them.
A Starbucks gift card I purchased, and had used, was somehow used in a purchase in another state. I spoke with Carlton at customer service, and he refunded me the balance of the gift card that was fraudulently used, as well as the remaining balance on the card. Great customer service for sure!
I have purchased several gift cards from Raise and have never had an issue using them. They have always been as described and the one time I contacted them, I received excellent customer service. Merrick, the customer service rep, went above and beyond my expectations. Highly recommended!
Shopping is always simpler , quicker and fun. What make this standout are the reliability of service and ,importantly, the knowledgeable and great support personal.
I called in because the site wouldn't let me checkout and spent forever on the phone with some bum who said he didn't see a problem and told me to check with my bank. I called in again and got Fiona and she was able to spot a difference in my billing address instantly! She told me how to take off the old billing address and try ordering again. It worked! Very polite and patient when guiding me through the steps. That other guy was a waste of time. Thanks Fiona!!
I had cause to call your phone support number yesterday to seek help solving seek guidance on setting myself up with the ability to efficiently swell gift cards. Martin listened to my situation and expressed genuine empathy. I am in the midst of a cash flow crisis and I need not just to sell, but sell fast and convert such sales into cash for my bank account.
Martin, through excellent communication and social skills, conveyed my options and their relative pros and cons related to my present circumstances. He went beyond the call of duty to explore creative solutions that I'm sure were not taught in your employee training.
Martin's people skills, initiative and creativity should be brought to your company's attention as he is very obviously being underutilized at present.
I had an issue with one of the stores not accepting gift cards on their website any longer and the representative investigated the issue and took care of it. Fantastic and easy resolution. Thanks!
I save lots of money using raise. Sometimes the card goes bad by fraud of the seller. Raise is quick to respond and refunds your money within 3 days. Yes some cards go bad, so if you gift cards to people ask them to use ASAP and let you know if it goes bad. I usually buy just for myself for this reason. You could buy direct from sellers on Ebay for bigger discounts, but then you take the risk. With raise they take the risk and refund money promptly. Most cards can be verified at retailer website before you go into store to use it.
this agent needs to be teaching the other agents not that i have had any problem with any of them this agent went overboard to help me i have a prepaid card and cant use it on site called again on this problem to see if we could get the card approved on their site this agent went past the other agents in trying to help found out it's the bank not raise that's the problem so thank you so much for your site thank you and God Bless Joe.
I have never had a problem with Raise. I have purchased over 20 giftcards, mostly Starbucks e-cards, but also HomeDepot and Ace. And they have delivered. Once a Starbucks card had already been registered by a previous owner, didn't feel comfortable with that, but Raise refunded promptly. Just make sure you check balances within 45 days. Physical cards are usually received within 4-5 days.
Usually a trusted site, but I bought a $25 ARDEN card that I just found (had never been used) and it has a ZERO balance. RIPOFF. I will not buy unless I plan to use within the year. So please be careful or you will get scammed.
I have a problem with the Arby's card. When I went to Harvey's they said the card was not active and had a zero balance. I called customer support. They looked into the card and in fact the card was invalid. They immediately refunded my money and we are all happy. My experience was fantastic.
Customer Questions & Answers
I had a problem with the lowes gift cards i purchased from Raise as they did not work at lowes. It took upwards of 10 calls and over 3 months before I received my over $700 back. I will never buy anything on Raise again
The usual issue is that someone will buy a gift card with a stolen credit card and then sell it to Raise (or others) for cash. Usually within 100 days the gift card issuer will find out when they have been charged back for the stolen card purchase, at which point they invalidate the card and zero the balance. Raise.com will refund you the unused balance on the card prior to it being zeroed out, but only within 60 days of your order. Their short protection policy limits their exposure if a high value card is invalidated and you come looking for a refund three months after you bought it. Every gift card reseller has a different policy for refunds. Some are as short as a few weeks, others last 100 days or more. Raise.com's 60 day policy is shorter than many of their competitors, which is why I don't use them much anymore. The lessons I have learned is only order cards you will use entirely within the next month, never gift them to others, and keep a spreadsheet if you order a lot of cards so you can keep track of balances. In all, I've had about 3% of the 200 cards I've ordered suddenly zeroed out. The majority were for improbably large amounts, which is why I now try and order lower value cards. One site suddenly listed 10 $100 gift cards for Jimmy Johns, a sub shop. One has to wonder who would order gift cards like this in the first place, only to put up for resale. It turned out the original buyer used a stolen credit card to buy them all and turned the proceeds into cash. The cards were all zeroed out. I have learned to be suspicious when a large number of high $ value cards in the same amount suddenly go up for sale. So while it may make sense to buy a $100 gift card for Sears, it usually isn't to buy a $100 gift card for Dunkin Donuts.
people should unite and file a class action lawsuit against these guys, any attorneys reading this???
I'm a new member and I don't know much. I do know they buy and sell gift cards but, I don't know the commission rates. Sorry I couldn't be more help. The customer service staff is very friendly and helpful if you call them.
I was a 1st time raise user 08/15 & got my Home Depot ecard immediately! My review here gives them 4 out of 5 stars from my 1 experience.
Christy, Raise is not a bank and has not established an escrow account. The buyer shoulders the financial liability. Check their terms and conditions
Hi Gunjeet, in an effort to verify your seller account, we do ask for a valid credit card to be used in order to sell cards! This is to increase the security of our marketplace and to help our sellers get paid quicker, and allow our buyers to receive their cards in a timely manner as well! If you have any other questions, don't hesitate to reach out!
Hi Ali! You can purchase a gift card through Raise and apply to that to your online Dell order. Please note only 1 card may be used per online transaction. Please ask away if you have any further questions!
Hi TJ! All you need to sell a card on Raise is a credit card for verification. You upload the card information, we verify it, and it gets listed! Once a card has officially been sold, you'll be notified via email and you can get paid via check, ACH Direct Deposit, or PayPal. Physical checks will take 3-14 business days for you to receive while ACH/PayPal will take 1-3 business days.