Good product. Customer service can be improved. I sent an e-mail, and did not receive a response back for 6 hours, during business hours. I normally get answers within an hour, if not 30-40 minutes, from most companies.
I wanted to try out their password 5.0 software to see if it worked. It was listed at $9.95 on their website and had a 30 day 100% guarantee. It said If I was unsatisfied I would be refunded my money. I figured what the heck I have nothing to lose.
Well first of all I tried to buy it for $9.95 but pop up windows kept asking me if I wanted to upgrade for $20 more. I declined and clicked download. But when I looked on my credit card statement they still charged me $29.95. That ticked me off on top of the fact the software did absolutely nothing when I downloaded it.
So I sent an email asking for a refund. They kept sending emails saying the refund was in progress. Still no refund. I sent more emails. They sent more emails. Still no refund. Then after several emails from their office person "Mandy" and over 2 weeks later I finally got my money back on my credit card. That was after contacting the BBB and filing a complaint. I am also contacting the FTC and filing a complaint. I actually don't know if they are crooks or just a quirky type of internet business. I have read a lot of bad reviews about them. Next time I'll be more careful. Life's like a box of chocolates you never know what you're going to get. Especially online!!!!
Tip for consumers: Do not buy anything from them. You will be waiting a long time to get your money back. If at all.
I forgot one of my passwords. Everything that I tried didn't work. I even tried to change my password but couldn't.
I almost never buy a product over the Internet, but after spending over 2 hours trying to log in I gave up. I figured that $9.95 was worth it. Well by the time you end up checking out it turns out that it's NOT $9.95 but almost $30. That should have been my fist clue that this company was just another rip off website.
Did the product work? NOOOOOOOOOOO! Not even close. The only thing that worked was that their company got my money.
I am now in the process of getting my money back.
It would have been nice to write a good review that said I retrieved my password
and this was the best investment that I ever made.
Will this product work for you? Probably not. Also don't expect to pay only $9.95 because that isn't happening either. When it doesn't work and you try and contact their customer support don't expect anything. They sent a nice generic letter that said very little.
this company advertises a software to get lost or corrupted passwords. Their program does simulates some sort of window, but in fact it does absolutely nothing. the company was supposed to refund my credit card but I have been after them for 1 month now and nothing happens. DO NOT BUY FROM THEM.
This company is nothing but a scam. I purchased their $9.95 US password recovery software program online, and they ended up charging me $29.95 US. I had not agreed to this and found out 'cause I review my credit card statements. When I called the company out on this, they said they would refund. But I again had to follow up. They refunded me just the $9.95 US amount and not the FULL amount. I again had to go back to them to demand my full $29.95 US refund. I had to follow up yet again to receive my refund. And to top it off, the software didn't even work.
The tipoff that Prosoft3d is surely a Scammer is that Prosoft3d touts reducing their price to $9.95 for everything, yet at checkout you are REQUIRED to choose to add 1 or more options costing $20 to $30 Dollars each for those very same INCLUDED functions.
It also appears that they attempt to lure their victims into initiating erroneous steps at checkout, which would result in double or triple billing.
Like so many others I foolishly subscribed thinking subscription was 9.95 as advertised. Never received requested information
I recently received credit card statement for 29.95, including a $0.83 foreign transaction charge. Don't, under any circumstances subscribe.
Why anyone would deal with these people to recover (supposedly) their password is beyond me! If this service was legit..every hacker in the world could and would get into your account. Goodbye to your money on your credit cards..hello to identity theft and a myriad of nightmares ! It is in Canada folks not regulated by the U.S. JUST DON'T!!!
Product didn't work!!!! There where no instructions on how to get to work and for someone who is not that computer smart it was very frustrating. I tried to contact customer service and it's done thru email so I had to wait 1 to 2 days before I got a very generic answer on what to do to make the program work. I eventually gave up on the program and asked for a refund which I was told they would give me that was 2 week's ago and still no refund!!! I have sent numerous emails to them demanding the refund and still nothing. If you are planning on doing any business with this company read all the reviews before you do I wished that I had before I did!!!! There's something wrong with a business that shows no phone number anywhere on there web site and that they do all there response to customer support through email. "BUYER BEWARE"
I am trying to use the program, and have not yet been successful. Their customer service responds quickly, and are helpful, but the program does not work for the application I needed it for.
Thought it was worth a shot for $9.95. The program did not help to discover my admin password, not even close to a hint of a password. Then I find a 29.95 hold on my account, sent an email to ask why 29.95, what happened to 9.95. I was told it was just a 29.95 hold on account but when finalized I would pay 9.95. WRONG! I was charged 19.95 Only positive thing I can say is I did get a response to emails pretty quickly, Too bad the emails did not have correct info, three emails and two weeks time, still no refund, guess I got burned,
Tip for consumers: My tip would be: DON'T DO IT!!! IT IS NOT $9.95, KEEP SEARCHING
I DID A COMPLETE RESTORATION TO RESOLVE MY PROBLEM
I downloaded and ran the software Password Recovery. My Windows 10 then wanted a sign-in with the lost password. I had hoped the software would solve this, but no luck.It is a total waste of funds and effort, it does nothing.
I followed the instructions and I was able to find my old Vista login. I really appreciate the time they spent with me on the telephone. I needed help, as it was not as easy to use as I had hoped.
After reading all the reviews of Password Recovery 5.0 I was concerned about it's legitimacy. I took a chance and purchased it. I got exactly the same result as most users reported. I was charged $29.95 when I was led to believe it cost $9.95. I immediately contacted Prosoft3D using their eMail customer service process (disappointing to learn they did not have a human to discuss the issue). They (Mandy) responded immediately with a promise to respond within 24 hours. Approximately 8 hours later I was notified that I would receive a full credit. Turns out that even though my credit card company reported a $29.95 charge, in reality I was only charged $9.95. The refund showed up as stated. I notified Prosoft3D that I would still like to try the program if they could explain how to use it (it's online instructions are not very intuitive). They immediately sent me a link to a download site which has their latest version of the program. Not sure why the original sales receipt did not point to this site. I downloaded the program and after convincing my anti-virus software that I really did want to run it, it launched with a much more intuitive instruction set. This version worked exactly as advertised. I'm not sure why their logistics are so problematic but in my experience it was definitely not a scam. It just took a little effort on my part. An issue that Prosoft3d might want to work on.
Tip for consumers: Be patience
When I tried to access the software, the computer required my login to install. I had to copy the program to a USB drive and restart, and then I was able to get everything to work.
Stay away from this company. Their product Password Recovery 5.0 doesnt work and they will not refund your money as promised. Manny is the person that handles all their email responses and will promise the refund is being done. After 2 weeks still no refund. Those that have been frauded by this company need to file a complaint with the FTC to get this company investigated and closed down
Everything worked well, but took a while to download. I needed some help and appreciate that they got back to me quite quickly. The program worked as expected and it's good to have on hand in case I ever need it again.
They offered "password recovery" for $9.95 and 30 days money back.
They charged my credit card $30 + and don't return my money. It did not work, they "Mandy" lied, telling me it would do what I wanted.
There are other reports of the same behavior online.
Not only do I have to fill out forms for VISA, I will have to change my card because I can't trust them.
Its a Scam and ripping off customers. The software did not work at all and no response from customer services after emailing them several times and no phone number is listed on their website.
The program was functional and worked well. Installation took some time and I had to restart my computer before being able to run the program, but once it started, I was able to get it working.
I purchased a 10 passwoRd software and they billed me 20! The software doesn't work and now they have billed me an additional 30 for tech support UNAUTHORIZED! Unbelievable. ...I will contact the state police department about this fraudulent compant.
Customer Questions & Answers
Mike Y, My experience was positive. The company seems to be not well organized but they do appear to be legitimate. Once you get the latest version of the software (which is not what gets downloaded from their website) it works exactly as advertised. When questioned about the additional charge of $29.99, they responded that it was a standard initial charge (much like hotels do when you make a reservation). The actual charge was, in fact, $9.99. I personally can say that I was satisfied with the product but I would surely run the company differently. Hope this helps.
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