• Poshmark

Poshmark

Is this your business?

Overview

Poshmark has a rating of 1.3 stars from 2,829 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 56th among Consignment sites.

  • Service
    705
  • Value
    637
  • Shipping
    621
  • Returns
    597
  • Quality
    576
Positive reviews (last 12 months): 5.1%
Positive
15
Neutral
6
Negative
272
759
See all photos

What reviewers want you to know

Positive highlights

  • I have heard that you do have a good customer service, i beg to please consider my request and help me one time.
  • Before making a purchase, it's recommended that you look at their "love notes" (reviews).

Critical highlights

  • There is no phone number to call, all communication is through email and they simply stopped responding.
  • Instead it planned to keep the credit card to suck a monthly fee.
How would you rate Poshmark?
Top Positive Review

“Good product at good price”

Vadim K.
3/15/24

I bought a hand cream. I liked the product. The delivery was quick. The description was correct. I am very happy about the delivery and service.

Top Critical Review

“Return policies are meant to protect sellers of improper/defective items”

F T.
2/4/24

I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Reviews (2,829)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (80) return request (27) customer service (690) love notes (31) post office (52)
Thumbnail of user ft49
1 review
5 helpful votes
February 4th, 2024
Verified purchase

I purchased a men's sports jersey as a gift but we did not discover it was a woman's jersey until the recipient opened several weeks later. However, even though I notified Poshmark within minutes of discovering the problem, they denied all claims and stated the item was correct. So any deceit by the seller is acceptable by Poshmark, even it isn't obvious, unless you discover it immediately. Placing all of the responsibility on the buyer despite the clear mistake/fraud of the seller is the wrong way to do business.

Thumbnail of user cherylp1256
1 review
8 helpful votes
January 29th, 2024

I have been with Poshmark for over four years. The live shows are new. When you open the Poshmark app, you could get right into a live show or auction. Without your permission or authorization, you could get trapped into a purchase. I woke up to auction purchase this morning. I tried to contact both *******@4mycloset and she disabled the conversation. When I contacted Posh Support, they said all auctions are binding. That was absolutely awful! I HIGHLY advise never using Poshmark!

Products used:
A tee shirt, not in my size, was ordered on my account and charged to my credit card without authorization.

Service
Value
Shipping
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Quality
Thumbnail of user kimberlyh2301
1 review
5 helpful votes
January 20th, 2024

I made my first purchase on Poshmark, a pair of Brighton shoes. The seller did not disclose that the instep was abnormally narrow. When I received the shoes, they did not fit well and I wear Brighton all the time. I tried to return but Poshmark and the seller refused. Poshmark no longer responded and I'm stuck with a pair of shoes that does not fit. Terrible experience!

Tip for consumers:
No

Products used:
Nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user gailc703
1 review
3 helpful votes
February 5th, 2024

Ridiculous Management! Charged me SALES TAX which is illegal as I live in a state that does not have sales tax. Contacted them about 10 time with NO results.: (

Tip for consumers:
Management not helpful.

Products used:
jewelry

Service
Value
Shipping
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Thumbnail of user janices1213
2 reviews
0 helpful votes
April 30th, 2024
Verified purchase

As a 5 star seller and Posh ambassador, I was scammed by Poshmark. After selling 2 fun bags they cancelled the sales. I had already mailed the bags to sellers. Both sellers received their bags and owe me my earnings. Poshmark is now run by schemers and scammers that refuse to right all the wrongs. I have sold many of these bags on their site before. My hunch is scammers convinced them to cancel sales after my bags started postal tracking.

Service
Value
Shipping
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Quality
Thumbnail of user debrascottsharp
1 review
6 helpful votes
December 18th, 2023

My first time ordering from Poshmark. I purchased a pair of sneakers with Paypal. The sneakers were extremely narrow and too small for me. I contacted the seller regarding a refund. Seller advised unable to assist and directed me to reach out to customer support. I did just that. Several messages to customer support with NO reply. $70+ dollar purchase for nothing. I am still unaware of their actual return policy. I will never use Poshmark again. Buyer beware. My experience was awful.

Products used:
None

Service
Value
Shipping
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Quality
Thumbnail of user robertk4138
1 review
0 helpful votes
March 3rd, 2024

Place an order get it confirmed. They set item price they set shipping price then they reneg on item bought stating shipping costs. They set the shipping cost not me. If they under estimated cost of shipping it is on them. Their mistake not mine. They refund so they can make more money reselling.they take no responsibility for their mistake. They accepted payment then arbitrarily refund. What about my loss of use of my funds. What about their legal liability to delivery goods paid for.

Thumbnail of user cassandrab418
1 review
3 helpful votes
January 12th, 2024

There is no way to directly message someone. When you put a message up it's for everyone. While I'm waiting on the seller to message me back the next day someone buys it because she dropped the outfit down for me. I didn't even know. This is useless and a waste of time especially when you don't have another one available. I'm having to lose out because of poshmark's notification system.

Thumbnail of user michaelw7255
1 review
1 helpful vote
April 16th, 2024

I bought a cream for my wife. We paid $7 to get it shipped. 2 days turned into 2 weeks before it arrived.

When we got it the contents were leaking from a broken container all over the plastic. The product was defective.

We are trying to get a refund, but they are making it extremely difficult. Don't ever do business with them. They cannot be trusted.

Tip for consumers:
They refuse to offer a refund for their broken product. Don't trust this company.

Products used:
I didn't use their product because it arrived broken, and defective.

Service
Value
Shipping
Returns
Quality
Thumbnail of user trena
1 review
1 helpful vote
April 15th, 2024

Bought a Large tote according to pictures and no measurements listed. Received a mini tote no bigger than a large sandwich bag. Refund denied. They took seller side because she's a high producer and offered me a $5 shopping credit after I spent $55 plus 7 in shipping

Tip for consumers:
That they made description and measurements clear

Products used:
Sent me small tote instead of a large one

Service
Value
Shipping
Returns
Quality
Thumbnail of user tracyd837
1 review
3 helpful votes
January 8th, 2024

Shortly after buying boots, one sole came off, but they wouldn't refund me because it didn't break immediately. It automatically "accepted" my purchase for me, then they refused to refund me because I didn't respond in time. The boot appears on the inside of the sole to have been poorly glued back together. Just awful. $150 for garbage.

Service
Value
Returns
Quality
Thumbnail of user johnc9385
1 review
4 helpful votes
December 4th, 2023

We bought two purple Kashmira blow out brushes this year. When the first one we bought in March died, we bought another in October. It also just died 2 months later. A warranty of 7 days from Kashmira or 3 from Poshmark, who we bought it from, is insufficient. I strongly recommend you use Amazon if you feel you must have this product. We have moved on to another manufacture and seller after wasting a few hundred bucks this year with Kashmira and Poshmark. Poshmark deserves it low rating.

Products used:
Hair drier Kashmira drier

Service
Value
Shipping
Returns
Quality
Thumbnail of user maliah16
1 review
3 helpful votes
March 4th, 2024

One of my packages is lost in transit, tracking number hasn't updated in 18 days, I emailed Poshmark 3 times, STILL no response. I'm a Posh Ambassador and extremely disappointed with the customer service which is nonexistent.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamess9189
1 review
2 helpful votes
January 8th, 2024

I was setup for disappointment from the seller to the establishment representing customer service. During the time of purchase to the final day being forced to cancel was saddening. Several messages were sent to seller requesting tracking information for days without a response. Over a week later I received an email stating it was shipped but PM showed on website still no tracking information. Seller sent an email informing that he'd look into it but never a follow up and proceeded to call me being rude. I stated only that being direct, asking for information in a timely manner was all that's awaited. Several attempts contacting Customer service was unsuccessful also. Every response was an automated email stating someone would contact me but if I felt a refund is warranted after seven days if not received. I waited patiently for the intended gift to arrive in the new year but nothing so it was cancelled. I requested another response from CS about my refund and expressed my disappointment. Embarrassed about what I had experienced and expect an immediate refund.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user ellev16
1 review
2 helpful votes
January 16th, 2024

I used poshmark for years. They get worse and more greedy all the time. In addition to the 20% cut they already take from each sale, now they have "promoted closets", which is just another way from them to screw over sellers. With promoted listings, you pay every time someone clicks on your listing. Not every sale, but every click. This is ridiculous. Also 20% is already a very large cut, but now they want to be paid every time someone just looks at your listing. It seems they never tire of looking for ways to hurt sellers.

Service
Value
Shipping
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Thumbnail of user ronaldb623
2 reviews
4 helpful votes
February 11th, 2024

POSHMARK is Very Good at ONE THING = Not telling you about ALL the Conditions & Restrictions that surround a "problem purchase" = Dirty, Stained & Discolored clothing being described as "Excellent Condition", that you DON'T find out about until AFTER you purchase then, having to WASTE even more TIME responding to & getting "jacked around" by One person after Another, including a Seller that thinks NOT getting caught in a LIE is the Same as telling the TRUTH!

Tip for consumers:
POSHMARK is Very Good at ONE THING = Not telling you about ALL the Conditions & Restrictions that surround a "problem purchase" = Dirty, Stained & Discolored clothing being described as "Excellent Condition", that you DON'T find out about until AFTER you purchase then, having to WASTE even more TIME responding to & getting "jacked around" by One person after Another, including a Seller that thinks NOT getting caught in a LIE is the Same as telling the TRUTH !!!

Products used:
I returned, almost, everything I bought, because, at Poshmark, clothing in "Excellent Condition" = Dirty, Stained & Discolored & their "refund policy" varies, which is Not good for the Buyer !!!

Service
Value
Returns
Quality
Thumbnail of user francined5
3 reviews
26 helpful votes
February 5th, 2024

This shameful website is pure fraud and a scam Customer service only responds if you're willing to give them money but if you need help, a refund, any other problem that involves them actually working they will not answer you. I asked for my deposit back after I realized that this site was shady. They haven't responded in close to a week. But, when I wanted to open the account, I heard from them in 15 minutes. Needless to say I lost my deposit and am going to spread the word about this company to others so you don't make the mistake I did. These people have no conscience. Stay far away!

Thumbnail of user bens1431
1 review
0 helpful votes
January 31st, 2024

I purchased an 11 arm candelabra. I received a miniature that is about 4" which you can't even put in birthday candles. They enlarged the picture to look like a candelabra, but it's more like a toy. Item says solid brass candelabra. Very very DISAPPOINTED! I would NEVER buy anything again through PoshmarK, BECAUSE THEY DON'T LET ME RETURN IT! SHAME ON YOU!

Tip for consumers:
First and last time I would purchase anything through Poshmark..

Products used:
they listed it as a candelabra but it's more like a toy!!

Service
Value
Shipping
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Quality
Thumbnail of user sabrinas33
5 reviews
2 helpful votes
February 5th, 2024

They're so inconsistent with their return processes, it's ridiculous. Despite buying and selling thousands of dollars worth of merchandise on their site, they treat you like a crook & are super condescending. Plus they allow SO many fakes to be sold on their site (illegal btw) & do nothing about it when those fakes and pages are reported - probably turning a blind eye because they know they'll make money. The 20% they take from us is laughable considering how poor their customer service and communication is... an absolute joke, don't give them your hard earned money...

Service
Value
Shipping
Returns
Thumbnail of user lw659
1 review
0 helpful votes
February 27th, 2024

Sunscreen arrived without the original box and there was no safety seal on the product. Looked used.

Thumbnail of user shelleyc437
1 review
0 helpful votes
February 15th, 2024

I ordered a pair of shoes, identical to a pair I bought from Target, but in a different color. The shoes from target fit perfectly. The same shoe, same size that I ordered from Poshmark didn't fit. When I walked in them, my heels lifted out of the shoes. I requested to return them, as they do not fit and poshmark refused to allow me to return them. They told me I did not "qualify" for a return. Really? Having a shoe that does not fit correctly isn't a reason to allow me to return them. What a total rip off! I'd give a zero star if I could.

Tip for consumers:
This company is a total rip off. What kind of company doesn't allow a person to return a brand new item if it doesn't fit?

Products used:
I didn't because the shoes I purchased didn't fit

Service
Value
Shipping
Returns
Thumbnail of user sarahh2432
2 reviews
0 helpful votes
February 2nd, 2024

They stole 238 dollars from me and they did not reimburse on my account
Asking hundreds of thousands of dollars is a sign a website being fraud. Please don't fall in their trap.

Thumbnail of user lindaw3974
1 review
0 helpful votes
March 23rd, 2024

When I tried to return a defective product, I was told to send it back to a California address which was $27.00 for postage. I received the package from a North Carolina address. To send it back to that address would have been $16.00. I shouldn't have had to pay any return postage for a return. I didn't receive any help from Poshmark. PayPal came to my rescue and made things right at their expense. I will never order from Poshmark again. I'm sticking with Amazon for all my purchases from now on.

Thumbnail of user sk781
1 review
0 helpful votes
February 12th, 2024

This is a real scam. Buyers, sellers and company itself. They are eating people's money. I can't believe

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Value
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Thumbnail of user richarda2735
1 review
0 helpful votes
December 8th, 2023

I received notification that Poshmark is cancelling the order because seller priced it wrong. This was a Christmas gift and over $500 - now I have nothing. Unfair practices to the buyer.

Service
Value
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Sitejabber for Business

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About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

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