Neopets

Doesnt get any worse, notorious CS and unfair freezing, outdated system, megalomaniac users and staffs alike with big ego. Stay away from the site if you pay for premium they will keep charging your card although you cancel membership. Scam scam scam. Should've a petition to audit and charge this scam website.

Staff ignore most players unless your in the click, impossible to buy from shops, runs very slow even if you have high speed internet, seriously over priced items that will take years to save up for, and freebies or holiday goodies are the cheapest trash they can give you.
I moved onto marapets and could not be happier!

It doesn't work when my son tries to put his email address it just oops for no reason so he does not like Neopets (don't ever make your son do Neopets).

After they added stuff like the mall you knew it was a cash grab. After the site wide password reset. I was locked out of one of my accounts and I could not get it back because I did not have access to the original email address I used in the year 2000 to make the account. Sent in a ticket but I could not prove it was mine since I had not bought any NC items on that accounts. I am out of luck. I miss my pets.All that hard work for 21 years lost!

Neopets is the best virtual pets game ever!
I started playing at 20 years old and I am still addicted. The staff is now more professionnal, take care of their players and some of my friend were able to get back their old frozen main account with deals. Chatting with people from all around the world with respect.
You will love playing games, dressing pets, paint them, it is easy to trade NC wearables.
For free users it is best having an ad block.

I spent real money. Just 5$, didn't get what I paid for. Sent a couple tickets in 2018 and just got the responses now in 2021. No refund cuz they can no longer find the purchase *rolls eyes*. There was another question j had asked too back in 2018 and they answered a month ago... I quit years ago... Ridiculous.

The site is fun for me to play. It's outdated and doesn't really do too much for games or anything.
I don't have a premium because it's really expensive. So I just play the free games and things. Sadly most event things like hanging stockings around Christmas cost money & not everyone has it to spend.
Customer service is pretty bad... they never respond to your ticket or emails. I've had an open case for over a year and they never responded, it was just left open. So yeah there's that.
Netdragon supposedly bought it from Jumpstart so I have high hopes for them. They did however fix the online friends thing. Which is a step up!

The team means well, I think - however they are so underresourced that they cut corners in MANY places, including but not limited to site security; protecting users personal data, and fair consideration in support tickets. They routinely banish users from the site without evidence of wrongdoing as part of their "freeze first, answer questions never approach". In fact, their team acknowledges that the sites backend is still open and accessible by anyone with the know-how. Don't spend any of your time or money here, assuming that you value it. They definitely don't.

Absolutely no response to support tickets. Users are left hanging for months and even years despite having invited time and actual money into their accounts. Unconscionable behavior that wouldn't be accepted from any decent business.

Neopets is not at all what it used to be. It used to be ad-free but now it's dozens of spam ads! And one was a lingerie ad for bras! It had a promiscuous name for the site too.

I had my older account inactive and I decided to try to come back and forgot my email and password used since it was 10 years old. I sent a ticket and email to Neopets and guess what? They never replied. It always said case open but didn't email back or anything! And they NEVER DID.
They won't message you back and won't help you.

You're only allowed to submit scores for Neopoints 3 times a day. Despite playing & not sending your scores. You see other sites that allow you to play for as many points as you want but not this site! Most items cost millions of points that will take you over a year to do or so!

I never go on the chat boards anymore either because people will go out of their way to report you and get you in trouble & your account gets frozen. Surprise!

Even that Advent Calendar in December has sucked for the past 6 years! They used to give paint brushes away ages ago but never anymore. And plus they took off Key Quest! That was the best game they had and everybody loved it. Neopets has a lot of glitches and bugs and NEVER fixes them, never has any new games updated or added.

Neopets sure isn't what it used to be.

Everything about neopets is rigged which makes it very unenjoyable. I've played since the very beggining and I STILL get screwed over in the games

This site has definitely gotten better with age. I started out playing as a preteen, then my account got frozen because I tried to keep my brother's and cousins' pets alive. I took a 6 year hiatus to cool down and now I'm back! It's Nickelodeon owned and mainly a kiddie site so prepare to be censored to the fullest extent of the G rated law. But there are a ton of adults on this site and it's a fun way to pass/waste time but still feel like you're accomplishing something.:-D

Note: There are a ton of would be hackers skulking around this site waiting to steal your hard earned digital items, so a strong password that changes every few weeks is strongly suggested. TNT (The Neopets Team) takes hacking and cheating VERY seriously (so much so that the innocent man often gets caught in the crossfire). This is good and bad for several obvious reasons. So long as you remember it's just a game and that reality will always matter more, you'll enjoy this fun site.:-D

My account was stolen, they changed my password, removed all my pets, made new one and emptied my hard-earned gallery items. Then they shamelessly set a 2-Factors Authentication and use the account like it belongs to them.
I wrote to the team for help, but they said they can't remove the 2FA. Funny. A security measure made to lock the account owner out and protects the thief.
I only feel glad that I already closed the bank account I used for buying virtual products on the site. If not who knows what will happen to my money.
My advice is to stay away from such a game that will fail to protect your privacy, and let the skilled hackers get all your hard-earned items and get away with it. While you, the actual owner, gets locked out, and no one can help.

The tutorial is not loading and i can't buy a neohome so i can costumize and play minigames and shoping

Really enjoyed the game and put years of play/work into it - amazing game and family-friendly. I left it for a few years and my account was frozen for inactivity. I contacted their support team to unfreeze my account but it's been 2 years with no response to my emails. See the reviews that say the Neopets Team treat their customers like trash - it's true.

If you open and allow all neopets pop up into your computer you are taking a risk to your security. So do not drop your security for neopets.

I have been playing this website since it first started over 10 years ago. Its the only site that i ever go back to, the games are fun. There is not much traffic as their once was, neopets hay day being about 5-7 years ago, however there are still some like myself who play.

I've been playing almost my entire life! I'm 19, and my dad set me up and helped me with an account when I was 4.

I'll admit, some of the changes they made are pretty annoying, but they try to make up for it. Almost every holiday, they'll gift you premium items from the Neocash Mall. Not many companies offer gifts that you would normally have to pay money for.

Overall, this is such a fun site, and it's great for families. Definitely have to recommend this website.

The team that runs this game, TNT, treats players like trash. Random and unreasonable/unjustifiable account freezes are happening, and they will tell you to send in a ticket but you will not receive any help or support even after doing so. Is this laziness or just disrespect for their player base? I think it might be both. Just have a look at their Facebook page and you will find a long list of players seeking replies for their tickets, some submitted months or even years ago.

Their premium membership is total crap, there is nothing premium about it yet the fees they charge for premium is double the price of some of the best games in the gaming industry today. Worse still, the game is not even optimized for many browsers even though its just webpage based.

The current player base seem to be a small group of loudmouth regulars who are disillusioned that the game is thriving. This is apparent as you will see them flooding their own boards on the forums with a few hundreds of their own spam just to make their board look alive. It is an absolute joke.

Despite all these issues, what TNT only does is to continuously release new items in their cash shop (NC mall) instead of doing anything to fix the game. This so called kid friendly game is nothing but a money grubbing scheme. They are trying to get as much money out of the game before it dies out, which it is already starting to.

Do not waste your time and money on Neopets. You will only be supporting a bunch of rude people who only want your money and cannot care less about their player base.

If they have too many items in the inventory and don't know to put them in the closet or whatever, they get locked out of their inventory. When you request help for this or any other issue, the people from the site either are unable to help or don't care. I asked if they could empty all the gift boxes from my child's inventory so it would be cut down to the required number and he could access it and they said no. I asked how to get into it so he could feed the pet etc. and their answer was simply you can't. Very frustrating and upsetting for young kids.

It would seem Neopets latest tactic is to now just close tickets as soon as they are opened if they have decided they no longer wish to deal with you
They were happy enough to take premium payments for 12 months while I was trying to get an account back
Once I finally cancelled it my ticket stayed as open for 2 years
It finally went to a Work in Progress then closed with no communication or reason
All subsequent tickets have been closed or closed as duplicate within hours of me creating them
7 times so far and counting
I have never come across such disgusting "customer service"

I just loved those games when I was in high school. It does not sound cool, but I could play several hours continuously. Now that I have grown up and tried to play a few different games for a grown-up. I still miss the happiness I have had with
Neopets.

Started playing waaaaay back in 2005 when I was in elementary school. I returned as an adult with his own apartment and life nearly ten years later, hoping to take a trip down memory lane... What I found was a hellhole overrun with micro transactions, advertisements (Some of which contained nasty viruses and malware) and ridiculous frills and gimmicks. Just like everything else I once cared about or enjoyed as a kid, Neopets and it's overseers have succumbed to total greed...