Motorcycle-SuperstoreReviews 39

Purchased a jacket, gloves, and Helmet.

Gloves were wrong color. Helmet was wrong size.

I emailed, and they told me to ship it back to them, and they would fix their idiotic mistake.

After shipping things to them, I never hear back. Later when I messaged, they claimed that they never received the package, and that "theft is a common problem for items that are delivered to us".

Their solution? Give me the middle finger. I got $#*!ed out of 600 dollars. For returning gear, that they didn't properly ship to me.

These guys are liars, scammers, and they can't even ship the correct size gear. I wouldn't recommend these guys to my worst enemy.

DON'T SUPPORT THESE SCAMMERS.

Ordered a part for my 2010 Triumph and once the part arrived, I found I couldn't use it. I never opened the part. I filled out their online return form and instead of using their return label (at a charge of $6.99) I paid for my own shipping with tracking. My tracking showed they received the part but instead of refunding my total amount for the part, they deducted the $6.99 cost of their return shipping label although it was never used. All my requests for the difference of $6.99 to be refunded have gone unanswered.
Terrible company to do business with!

First they sent me the wrong pipe for my XR 650L. Then they wouldn't send me the proper one till I shipped their mistake back. And paid for the new one. Shipping cost was $260! Plus $340 for the new muffler, Which Ryan said he would credit to my credit card. It's been over a month and they have cost me close to $1,000 for a slip on exhaust! Totally Unacceptable! I was speaking with *******@jpcycles.com. He was supposed to correct the errors but I am still out $1,000 thanks Motorcycle Stupid Store!
Th

I ordered a set of tires, $487 worth of tires. I had ordered from them before and had great service and go ta fair price. This time after confirming the ship to address, they shipped the product to a wrong address at the opposite end of the state, 250 miles away. I called them to offer to drive down to this location and get the tires, because I needed them. I offered to drive this 500 miles for a $100 credit. The manager told me they would only give me $75, which would not even pay for my fuel.
What is wrong with you people? You lost my business for life and anyone else I can tell.

I ordered gas cans the web site said they had them in stock and it would ship that day, I never received a tracking code. I called the next day and the said that they didnt have them in stock nor did their vendor. Canceled the order and was told that they had a different color in stock and that they would verify in the warehouse that they had them. They confirmed that they did. Again I received no tracking number that day, I called the next day and they didn't have them in stock that they had to be shipped directly from the vendor. I asked if they could guarantee that they would ship that day and she said no, they have to put in a request it from the vendor. Needless to say I canceled ANOTHER order. They claim they have items in stock do not believe it. DO NOT ORDER FROM THIS PLACE!

Ordered a pair of boots for my son {he's getting a new dirt bike for Christmas} the boots were suppose to have arrived Dec 22 needless to say they didn't arrive so I went to tracking. Live chat got no where! The guy was trying to tell me we ordered something we didn't. By the time he finally found my order he informed me that oh sorry they are discontinued you will not be receiving those boots I'm sorry for the inconvenience! Now it's Christmas we have a bike and no boots. No one ever bothered the send me a correspondent letting me know they were not coming. Absolutely the worst ran company in American history and that is saying something. Plz take your business elsewhere they DO NOT deserve it! If I could give them a -0 I would

I ordered an FMF 4.1 complete Exhaust system, not cheap by any means. I paid close to $700.00 for it and received free shipping. Two days later I get an Email that another FMF exhaust system has shipped? They accidentally charged me $1500 dollars for two exhaust systems. Wiped out my checking account. It was close to sept. 1 2016, that meant bills are due. I called and spoke to every supervisor I could, some never called me back. I had to wait for them to turn the shipment around and for them to receive the parts back before I was refunded my money. Because of there mistake I was with out the money for almost a week. They did nothing to refund the overdraft fee they caused. I'm still fighting to get it.

If I click my heels together can you give me a supervisor on the line please? What an awful hot mess the customer service is at this store, that being the motorcycle superstore. I tried five times to have an email sent to me to recover a password. SO after trying to get this resolved I finally just started a new account, then I tried to get customer service to move all of my old orders and rider rewards over to the new account. They said oh you need your password reset, so they sent me a reset for the new account that I was logged into during the chat conversation. Strike 1
They then proceeded to tell me they could not move things between accounts and would have to escalate the matter. I asked for a supervisor and was deflected again and again as I asked to speak to a supervisor. I actually have the chat where I asked 3 times for an escalation and was finally told they can't do that on chat. Strike 2
Then I called, and guess what, no supervisors there either, how odd... No supervisors of any kind in customer service. Amazing!
So after wasting hours with this sillier than most issues I finally told them to cance my order and I would be glad to move to another store. So instead of helping me they said "well, we want your business" again I asked to speak to a supervisor. Strike 3
I AM NOW ORDERING FROM ANOTHER DEALER, sorry no supervisors here!

As a follow up to an earlier review, it has now been 3 weeks and still no helmet. It was supposed to have shipped to me (from Their inventory) 3 weeks ago.
Now they say that it's a problem with their supplier.

So, it came to six weeks. They said they were shipping the helmet OVERNIGHT... It NEVER CAME.
After nearly 2 months of lies, one of their people confessed that they NEVER had the helmet... I cancelled the order and I bought it elsewhere, and had it in 2 days...

Because MS did not honor my simple request to call the manufacturer to ensure I get a fresh motorcycle tire, I cancelled my order and asked for a refund. I can go to a dealer here in San Antonio and get a fresh tire. All I have to do is ask.

There is this thing called the telephone. They refused to use it to talk to people at the manufacturer to relay a reasonable customer request often made regarding motorcycle tires. Instead, they lectured me about shelf life and warranty. Making that call would have taken less time and would have been far better for customer relations.

Ed Goldner