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Ed G.

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1 Review by Ed

Motorcycle-Superstore

  • Motorcycle-Superstore

“Bureaucratic Customer Service”
4/9/16

Because MS did not honor my simple request to call the manufacturer to ensure I get a fresh motorcycle tire, I cancelled my order and asked for a refund. I can go to a dealer here in San Antonio and get a fresh tire. All I have to do is ask.

There is this thing called the telephone. They refused to use it to talk to people at the manufacturer to relay a reasonable customer request often made regarding motorcycle tires. Instead, they lectured me about shelf life and warranty. Making that call would have taken less time and would have been far better for customer relations.

Ed Goldner

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