Indeed has a rating of 2.3 stars from 1,418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Indeed most frequently mention customer service, small business, and employer account problems. Indeed ranks 6th among Recruiting sites.
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I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!
I am a legitimate business owner of a star-up company. Never run into any issue with Indeed in the past. One day, I received an email telling me the company account was disabled, no reason provided. I went through the appealing process and provided the documents including business registration certificate, by-laws... I explained, as the company is still in the early stage, everyone works remotely from home, so there is no Lease and utility bill, etc. I still got denied. Indeed says " Your company is unsuitable for Indeed." Why? How? No reason provided, and decision is final. All the customer Raps just repeated same thing with their arrogant and cold voice--"no reason, and decision is final." It provides no help at all. I am still clueless what is wrong. Really frustrated and disappointed!
I was having a lot of issues with Indeed originally, I couldn't get them to respond after taking down a very critical hiring ad we had up. It seems like an algorithm just flagged our account and took it down. But after talking with the Indeed support team on here, they got my ads back up (just in time) and even gave me a free sponsor on our most important one. Thank you Indeed support team, I really appreciate you taking the time to work with me - I knew when humans looked at it, they would know we were legit. Thank you again everyone at Indeed Support!
Hello Larissa, thank you for reaching out and we're happy to help. A member of our team has responded to you via private message. Please follow up with us there so we can further assist.
Hello,
I run a small business company in ossining in new york, I went through the appealing process and provided my internet bill, after few minutes, I received an email saying that my business is unsuitable.
Why? How?
Your killing me.
All accounts and jobs go through our standard reviewing process before they can become fully active on our site. The account has gone through our reviewing process and our team has concluded that we will not be able to show these openings in our search results.
As the account has been disabled by Indeed you do not have the option to post a new position. Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest. This is a final decision that will not be reversed. If you have urgent hiring needs, we highly suggest utilizing other hiring services. We apologize for any inconvenience this has caused.
This garbage excuse for a Job Search website is completely inept, with ZERO Technical savvy whatsoever. First off, you apply for one of their listed jobs, and then you get an Email stating the employer would like to get some further information before proceeding to the next step, okay fair enough. Then you click the link to Indeed's 'Message Page' to reply, but instead, you get one of their ENDLESS ERRORS. (attached) Then you try to find 'Support', Yeah Right, and they tell you that you can just reply to the Email. Except that never works. Then you try to Contact Indeed, another yeah right, but instead, you end up on their 'Help Page', the yeah rights never stop. The problem is, that the so-called 'Help Page' is just another mountain of Errors too (attached) with no direct contact options provided, only a Checkbox that says 'No further communication needed' that cannot be interacted with, so you cannot even request that they Email you back. (attached)
I live in Eastern Virginia, the closest office for Indeed Jon Search to me is in Florida, but if I want to be contacted about their Total Technical Incompetence' then I have to file a complaint, with the BBB in TEXAS before they will bother to send me even so much as an Email response, and that is just so they can pretend to care about their clients!
Tip for consumers:
I am a 50-year-old GEN X man, who is about to have a Granddaughter, from my little girl who is all grown up now....
I am going under the assumption that this company, like most internet businesses today, is employing exclusively whining, lazy, inept Gen Z people, which is leading to their downfall.
Products used:
I was using them to assist me in finding a second job, but have lost any faith due to their ignorance, and uncaring method of handling clients.
Hi Zachariah, we are sorry to hear that you are not having a positive experience using Indeed. We have not had any further reports of current issues sending messages on Indeed so we would advise trying another web browser. We can confirm that responding to messages on Indeed via the email notification is an alternative way of messaging employers, once the email has sent this will be sent directly to the employer.
We would advise reviewing the screenshots you included in this review and deleting ones that contain personal information, it is not advisable to share personal information publicly like this.
If we can assist further please feel free to contact us at socialcare@indeed.com.
As I see we are facing pretty much the same issue as many people describing their experience here. Same story, account created, sponsored ads running for months, and one day we randomly get banned. Tried to appeal, got an email that we're banned and its final decision. No reasons no nothing. And the worst part is that they send emails to all candidates that this job might be a scam! We are legally running our business and things like this cost us a fortune! But it's a normal practice to Indeed. Please avoid this company and try to find other way to source candidates!
Hello Robert, thank you for reaching out and we're here to help. A member of our team has responded to your review by public message. Please follow up with us there so we can further assist.
I am a freelance recruiter and was heavily relying on indeed job posting. My account was suddenly paused and I am losing my credibility with my clients. This means if anybody who is a freelancer and earning his bread and butter from freelancing but does not have a company cannot post jobs on indeed. I was already billed for the job posting and before I can download the applications my account was paused, this is totally fraud as they are charging for posting and not letting us to download the applications for which we already paid
I recently got disabled from using Indeed for a new account I opened, sent all appeals and original documents they asked for, yet their trust team kept saying they couldn't verify my document. I'm so angry and frustrated with the back & forth and I hope this issue is resolved because I need to hire candidates ASAP! Indeed please do the needful!
To explain, it is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.
You can submit an appeal through your account. Please note that the review process typically takes 1 to 3 business days and our team will contact you when they have an update, or if they need additional information.
Our company's account was disabled shortly after posting a job ad. I rejected the decision immediately! I then received a response so generic and denial with no details saying the decision was final. I have read through the terms and contract as well as posting guidelines. We have done nothing wrong and have no recourse. A company should not operate like this, I have everything to prove we are a legit company trying to hire people. Waste of time and money for all these employers.
Hi Dawn, it appears your account is going through our standard review process. It is normal that all accounts will be reviewed as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status that you're now experiencing. In this case, you will need to submit an appeal to our moderation team explaining that you will provide documentation for your business for review. This can be done by logging into your account, when you go to your dashboard you will see the option that states “appeal this decision” or “contact us” and you can begin filling out the form. Once it's submitted our moderation team will follow up with you directly within the next 24 hours via email from employersupport@indeed.com. Thank you!
We are a newly opened bar and grill trying to hire staff and Indeed suspended my employer profile with no warning or explanation whatsoever. This seems to be a common occurrence for Indeed as this is not the first review that reflects these practices. Why is Indeed bullying small businesses? Must be the $$ they get from corporate restaurants for premium job postings that they give them "a little extra" by suppressing the little guys. What a pitiful service
Hello Anthony, thank you for reaching out. A member of our team has responded to your review by private message.
Sent everything in to verify our business. Finally got that approved. Then posted our job in a few locations. Sponsered them on and off for 3 months. Added a new location in michigan, and next thing I now they have flagged all of our job postings then disabled my account. So we have paid over 1k to indeed and now dont even have access to our applicants. They couldnt give me a reason why it was disabled. We will be getting lawyers involved. So if anyone else has had similar experiences please reach out. We can make this a class action lawsuit.
Hi James, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review. An Indeed Representative has reached out to you directly to assist with his further.
After successfully loading two legitimate job adverts, making sure the billing was correct and receiving many responses Indeed suddenly suspended our business account. I logged two appeals and submitted Company verification documents to them on two separate occasions. I called the call centre and spoke to them on three different occasions. We have just been rejected again. We have many prospective candidates who we cant reach out to. Its been over two weeks of back and forth and I dont' know where to turn next.
Hi Mandy, we have sent you a PM with an additional explanation and the next steps. Thank you.
This has always been one of my top search engines for new jobs, it pools together all the roles you need.
But overtime I've noticed this company has fallen down a bit. They spam your emails, texts, and even WhatsApp and it's quite difficult to turn off.
There's some bugs and issues with the app too and sometimes it makes me feel that there are better alternatives.
You're still good, Indeed, but I think you need to pull it together before you slip even further.
Hi Emilia, we want to make sure job seekers are having a safe experience with Indeed. For this reason, contact information is only shared with employers when users apply for their positions or users accept their contact through our resume database. Otherwise, this information is hidden. If you suspect the communication you have been receiving is a result of a job you applied for on Indeed, feel free to reach out at socialcare@indeed.com. Thank you.
Today when i opened my indeed account I came to know that Indeed disabled my account for no reason and without giving me any prior heads up. I've been using indeed to find potential candidates for vacant posts in our organization. I never misused indeed in any way. But indeed still disabled my account. I have so many pending hirings lined up which i need to complete asap. I'm extremely disappointed from this site. The least you guys could do for me was just to inform me or give me a headsup.
Hello Maham, thank you for reaching out here. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
I am not happy with the fact that Indeed has decided to disable my account with no valid reason. I understand that you may have your own guidelines and expectations and I'm sure there is a better way to communicate them with clients without blocking active recruitments. I am very disappointed as I had scheduled Walk-in interviews and now the candidates cannot get that information from me as I cannot access their CV's. What kind of system is this? A complete waste of my money, time and a damage to my company's reputation.
Tip for consumers:
Be prepared to waste your time and money
Products used:
Indeed.com
Hi Redemta! We reached out to you via private message and look forward to assisting further.
I've used Indeed but never found a job from using the site. Many of the jobs advertised were closed or filled when I applied. It was better for me to go directly to the employer. I wouldn't recommend for a job seeker.
Products used:
Not applicable.
Hi, to search and apply for jobs on Indeed, please visit www.indeed.com/worldwide and select the country of your choosing. You can then enter the type of job you are looking for in the "What" box and the location in the "Where" box.
We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.
While Indeed isn't directly involved in the hiring process, we recommend checking out this resource on our Career Guide about what to do if you're not hearing back from employers: https://www.indeed.com/career-advice/finding-a-job/what-to-do-if-you-arent-hearing-back-from-employers
Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP
https://www.youtube.com/watch?v=YrYful2pIrg
We hope this is helpful!
I look for jobs in Indeed.com but Indeed sends you jobs I don't qualify for and jobs out of state with little pay. If I live in NJ, why will you post jobs in Pennsylvania especially with low pay. Do you know tolls aren't free and the traffic commuting back and forth is terrible. We should have the opportunity to choose state I want to work for as my options. I think Indeed sends any job so it can show they send something. Indeed needs to fix this. Oh by the way, I don't need jobs 1 an hour and a half away if I specified a 25 mile radius.
Hi Bibi,
We recommend using a Boolean search to get more relevant results. We would advise checking out our Career Guide page: https://www.indeed.com/career-advice, there are some great resources here that will assist with all areas of your job search.
Also, check out our videos on Youtube with some great search hacks on Indeed: https://www.youtube.com/watch?v=JF0IukoW8to&list=PL6qIzGkkiXFFGIZ09uOBn4JAGYdooXxfP
I own a financial service and investment company, we started out with 5 employees and received over 10,000 resumes and 500 + hires just from indeed. It came to my attention we had fired some under performing employees and they went and reported us to indeed as spam. That is not a valid reason to disable our employment account based on false accusations from ex disgruntled employees. And interviewees that were rejected employment. We hired over 500 employees in NYC just from indeed alone. This should be corrected asap - Paul Miller ps. we spent over $12,000
Tip for consumers:
Expect the online job market to be filled with a lot of duds. it takes about 10,000 resumes to get a good amount of hires. when you do get hires expect 1 outve 25 will be a decent fit for your company. Peoples resumes on indeed are not credible. most of the time the resume is smoke and mirrors comapred to who they really are.
Products used:
resume services, posting job ads.
When your a real company with 5 years of doing business and link your company ein and formation paperwork in the appeal - getting banned for following their rules because i wanted to only hire in direct citys? Lets get real please stop having bots review our appeals and accounts or last let us talk to customer services so we can see why you chose to single out people that followed your posting rules?
Tip for consumers:
be careful when trying to post for your physical locations if your large enough they will ban you even if you plan to spend money
Products used:
job posting
Hi Anthony, we are very sorry to hear about your experience with Indeed. We have sent you a private message with further details.
Indeed plaatst ongevraagd je bedrijfsprofiel op hun website. De aanvragen die je binnen krijgt zijn ook totaal niet relevant aan onze diensten en om te kunnen reageren op klantenaanvragen, moeten we mogelijk betalen / een account aanmaken.
Dit zorgt voor frustratie bij onze klanten waardoor Indeed onze bedrijfsreputatie schaadt.
Na meerdere pogingen te hebben gedaan met de vraag om het profiel van ons te verwijderen, is het nog steeds niet gebeurd.
Products used:
Een profiel waar ik niet om heb gevraagd.
Beste Rob, we hebben je een PM gestuurd. We helpen je graag verder!
We are a new small business employing front of house and kitchen staff. Our account was suspended without any prior guidance giving us a chance rectify whatever their issue is with our posts. Hopeful applicants are also left on standby. This is not professional or fair for employers or potential employees. Indeed really needs to review the way they deal with their account members.
Hello Geo, thank you for reaching out. A member of our team has responded to your review by private message. Please follow up with us there so we can further assist.
People just click these to show "they are looking for a job". Out of the recruits, most are failures. Most don't show. The high costs of advertising with them does not yield good results. The new price structure, was $10 per application now its $30, its a terrible system. You could sink money into this fast, and they will take it. We have used for a long time, but seems they are getting greedy on costs. We now use Facebook and social media for free to advertise, with better results, that cost, well, nothing.
Hi, when a job is posted on Indeed it is publicly available for anyone to apply for. Also, Indeed does not have control over candidates that apply to positions and we do not control candidate behavior. That includes not showing up for interviews. Feel free to reach out at sitejabber@indeed.com if you ever need additional assistance in the future.
With no warning our account has been disabled. After 7 years, thousands of pounds a month advertising via Indeed in the UK and USA and our account is shut down with no reason. Its been 4 days- no update, no reasoning? We have now lost money, had to push back a new campaign launch due to NO candidates and had to pause a separate Geo campaign we have running jointly with Glassdoor/Indeed. (More fool us). No one seems to be able to help us? Terrible service. Do your research.
Hi Bonnie, taking a further look into this, we can confirm that the account holder is in direct contact with the dedicated representatives assigned to the account in question. They will continue to assist the account holder with this issue. Thank you for taking the time to leave us some feedback.
Over the past couple of weeks, it has been a lot of struggle. Even though we have been using indeed for the past 1 year but now they keep on disabling our employer account. And the reason they give every time is that your post doesn't fulfill the quality standards or your account is not verified even though all the processes are complete and the account is verified as well. We have appealed every single time but no use. Even if we get the account back zero resumes are received for the job post. This behavior is beyond understanding and has been a continuing frustration for us.
Hi Abdullah, thank you for taking the time to leave Indeed a review. We have sent you a private message regarding this situation. Please feel free to follow up with us there.
Indeed disabled my account after only 24 hrs of receiving applications. I've been recruiting for small businesses for years and have NEVER encountered anything like this. I appealed the decision and got an email from them saying that they've reviewed the account and found it was in violation! Of what?! There was no detail ever given that explains it. The fact that more than 75+ people applied to our role in less than 24 hours says that we're a business that people want to work for! Jerks. Don't waste your time or money with them.
Hi Daniel! Thanks for reaching out and bringing your experience to our attention. We reached out to you via private message to further assist. We look forward to hearing back from you.
As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Hi Greg, to explain, we have an extensive moderation process designed to protect our job seekers and employers and also ensure a high level of quality in our search results. All Indeed accounts are subject to this review.
Occasionally, we will require further information or documentation to verify a compaany befiore their jobs can appear on Indeed.
Please note: Indeed may reject or remove any job and may disable any Company's account, for any or no reason. We cannot give every reason why a job or a company may be removed, and we always retain the right to remove any job, organic or sponsored, if we feel it is in our interest or our users’ interest.