• Home Instead

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Overview

Home Instead has a rating of 3.77 stars from 30 reviews, indicating that most customers are generally satisfied with their purchases. Home Instead ranks 6th among Home Care sites.

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1

What reviewers want you to know

Positive highlights

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How would you rate Home Instead?
Top Positive Review

“HAPPY CLIENT”

EARLONDA R.
12/1/22

THANK YOU HOMESTEAD HEALTH CARE FOR THE SERVICE YOU PROVIDE TOWARD ME AND TEAMING ME UP WITH SUCH A GREAT AID MIRAKA. MIRAKA AND I HAVE GOOD BOND AS FOR FULLING MY NEEDS AND ASSISTING ME WITH HOME AID, COOKING,CLEANING, I TRULY THANK YOU FOR SENDING SOMEONE THAT IS RESPECTABLE, PATIENT, HARD WORKER, THAT CARES ABOUT PEOPLE. BEING DIAGNOSIS WITH SEVERAL THINGS IT TAKES SPECIAL PEOPLE TO HELP AND ASSIT US I DO APPRECIATE HAVING THE SAME CAREGIVER INSTEAD 3/4 DIFFERECT PEOPLE THANK YOU. BLESSINGS

Top Critical Review

“Proceed with extreme caution”

Nancy H.
3/9/18

The DeKalb IL location sent us caregivers who stole from us, used our washer and dryer to do their personal laundry, ate us out of house and home, and one caregiver did not even realize my mother's oxygen was not properly hooked up and she was without oxygen for 8 hours (was supposed to be on oxygen 24/7). And they fired ME because I complained about these issues and was therefore, "too demanding."

Reviews (30)

Rating

Timeframe

Other

Thumbnail of user earlondar
1 review
1 helpful vote
December 1st, 2022

THANK YOU HOMESTEAD HEALTH CARE FOR THE SERVICE YOU PROVIDE TOWARD ME AND TEAMING ME UP WITH SUCH A GREAT AID MIRAKA.
MIRAKA AND I HAVE GOOD BOND AS FOR FULLING MY NEEDS AND ASSISTING ME WITH HOME AID, COOKING,CLEANING, I TRULY THANK YOU FOR SENDING SOMEONE THAT IS RESPECTABLE, PATIENT, HARD WORKER, THAT CARES ABOUT PEOPLE. BEING DIAGNOSIS WITH SEVERAL THINGS IT TAKES SPECIAL PEOPLE TO HELP AND ASSIT US I DO APPRECIATE HAVING THE SAME CAREGIVER INSTEAD 3/4 DIFFERECT PEOPLE THANK YOU.
BLESSINGS

Service
Thumbnail of user laurab3762
1 review
0 helpful votes
June 1st, 2023

Help with exam NAB would be great. I need all the help I can get. I have struggled on mu own without passing

Thumbnail of user karene25
1 review
0 helpful votes
July 16th, 2014

I do not know how we would have survived my moms hip fracture without homeinstead and the help they have giving us for the past year.

Thumbnail of user colonyc2
2 reviews
1 helpful vote
August 16th, 2023

These people twice now have scheduled a interview that they didn't even call me for if they are this unprofessional and forgetful imagine having your loved ones in here don't do it and look somewhere e else.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindal93
1 review
0 helpful votes
October 10th, 2014

Never hire someone you do not know without a background check. Homeinstead has done all of the research for us and we would have been lost without them.

Thumbnail of user lindac82
1 review
0 helpful votes
April 12th, 2014

They have a wide variety of people you can hire. My recommendation is to try a few of them out before settling on one of them. It was our third person that was the best for us.

Thumbnail of user kareny10
1 review
1 helpful vote
December 19th, 2014

We initially hired an aid from a craigslist ( I know that was stupid) she stole money from my mom. We have then went with homeinstead and have been happy ever since.

Thumbnail of user nancyh211
2 reviews
11 helpful votes
March 9th, 2018

The DeKalb IL location sent us caregivers who stole from us, used our washer and dryer to do their personal laundry, ate us out of house and home, and one caregiver did not even realize my mother's oxygen was not properly hooked up and she was without oxygen for 8 hours (was supposed to be on oxygen 24/7). And they fired ME because I complained about these issues and was therefore, "too demanding."

Thumbnail of user barbaray3
1 review
1 helpful vote
May 20th, 2014

Home instead is a great resource for your loved one's home care needs. They can help find a care giver in your area and are available for advice on common conditions such as depression, alzheimer's, and arthritis.

Thumbnail of user susanb75
1 review
0 helpful votes
February 12th, 2015

I know homeinstead is like a chain or something like that but our homeinstead has been great and the caregivers have become a part of our family.

Thumbnail of user jr273
3 reviews
3 helpful votes
October 27th, 2017

For starters (this was years ago, but has rankled me EVERY time I see their ads) - the R. I. branch had an outgoing message to potential caregivers stating, in essence, that we were basically unskilled, thus could only expect their paltry $7.00 an hour.

I thought, what the heck, let's see what it's like, they hired me for an adversarial Alzheimers dementia client who HATED me being there. I went twice and called the agency before I was needed the third time and said I wasn't coming. I could have said I was sick and lied about it, but I chose to tell the truth, that I felt forced to find another job.

The message didn't get to the family and the man was left alone. The owner called, yelled at me and hung up when it was THEIR error!

Then I see on a local afternoon television show with a spot about Home Instead and the reps. Are stating how they train all caregivers in Alzheimers care - I received NO training whatsoever! Bad experience across the board.

Thumbnail of user susane37
13 reviews
100 helpful votes
February 23rd, 2015

I applied for a job in Largo. I was told 3 days in a training class (no pay). You pay for your drug test. They don't guarantee work. They want everything done their way. I wasn't interested in this company.

Thumbnail of user hooperh
1 review
2 helpful votes
January 16th, 2013

I called Home Instead to get a quote for a home caregiver for my great uncle in Southern California. And man was Home Instead expensive. I know they talk about screening their employees and all that but is it really worth DOUBLE what other people are charging? I'd love to hear anyone else's stories, but Home Instead should be called Poverty Instead.

Thumbnail of user sarad13
9 reviews
152 helpful votes
April 8th, 2013

This is just a very expensive service. There are better supports out there. This is just a company trying to profit off desperate home care takers.

16 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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About the business

Official website of Home Instead Senior Care, a trusted source of in home elderly care services. Our expert caregivers can provide Alzheimer's & dementia care, respite care, senior companionship and more.

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