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Nancy H.

  • 2 Reviews
  • 9 Helpful Votes
  • 0 Thank Yous

Experience: Society, Baby & Kids, Health

Member since March 2018

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2 Reviews by Nancy


The DeKalb IL location sent us caregivers who stole from us, used our washer and dryer to do their personal laundry, ate us out of house and home, and one caregiver did not even realize my mother's oxygen was not properly hooked up and she was without oxygen for 8 hours (was supposed to be on oxygen 24/7). And they fired ME because I complained about these issues and was therefore, "too demanding."


I joined Care.com to try to find a caregiver for my elderly mother. As many have noted, the site is not easy to navigate and the phone function NEVER worked for me or the caregivers I contacted. What really frosts me is now, three months after signing up for what I thought was 1 period, I was charged an additional $45, purportedly because I had signed up for a Premium membership (I never knew this) and it is an ongoing subscription (also NOT CLEALY STATED). When I called to contest the charges, I was told it is the policy of Care.com that if there is no activity in the account for 30 days, getting a refund is not permissible. The company finally agreed to credit my account, but BEWARE WHAT YOU SIGN UP FOR AND KNOW ALL THE WELL-HIDDEN CHARGES! What a racket!

Nancy Has Earned 9 Votes

Nancy H.'s review of Home Instead earned 3 Very Helpful votes

Nancy H.'s review of Care.com earned 6 Very Helpful votes

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