• Freelancer

2024 SITEJABBER AWARD

Freelancer

Ratings On Other Platforms

Trustpilot
4.5 / 5
Reviews.io
2.6 / 5

Overview

Freelancer has a rating of 4.7 stars from 17,171 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Freelancer most frequently mention support team, customer service, and great experience. Freelancer ranks 1st among Freelancing sites.

  • Service
    972
  • Value
    846
  • Shipping
    582
  • Returns
    656
  • Quality
    859

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 96%
Positive
2,198
Neutral
17
Negative
74
363
See all photos

What reviewers want you to know

Positive highlights

  • The support team is so helpful and the response is so quick.
  • All appreciation and gratitude for the high-end customer service.
  • 2024 Customer Choice Winner

Critical highlights

  • I accidentally pressed the Sponsor Bid button for one project and my credit card got charged.
  • Whats worse is that they had failed to credit my Freelancer account with the funds - 5 DAYS after the smash and grab!
  • I understand being cautious but not after verifying my identity including my bank account.
How would you rate Freelancer?
Top Positive Review

“Thanks”

Michael J.
3/9/24

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service. The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Top Critical Review

“Freelancer does not protect their clients from being ripped off by Freelancers!”

John B.
4/14/24

I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This Freelancer website has no protection in place for clients ripped off by Freelancers. You can't trust a system that doesn't protect their clients! You simply have no way of knowing whom to trust. The Freelancer Company ignored my pleas for a full refund of all fees paid to the Freelancer under Australian law for a service she never delivered. This site operates more like a scam company with no protection in place for people that do the honest thing.

Reviews (17,171)

Rating

Timeframe

Other

Reviews that mention popular keywords

support team (1192) customer service (873) freelancer team (299) customer support (550) freelancer support (760) credit card (223) freelancer account (145) bank account (97) milestone payment (113) phone number (71)
Thumbnail of user michaelj3754
1 review
1 helpful vote
March 9th, 2024
Verified purchase

I recently experienced exceptional customer support at Freelancer.com that I wish to commend. Reaching out through their live chat, I was quickly connected with a representative, demonstrating Freelancer.com's commitment to prompt service.

The representative, Jewel, provided a warm and attentive response, thoroughly understanding my issue without rushing the conversation. Their expertise shone through as they offered clear, actionable solutions, simplifying complex procedures with ease.

Thumbnail of user alfredm290
1 review
1 helpful vote
March 28th, 2024
Verified purchase

I have had an exceptional experience with Freelancer. In addition to consistently receiving projects from clients, the staff demonstrate excellence in their roles. Recently, the Preferred Freelancer team diligently followed up on my application and provided assistance throughout the onboarding process, which left me feeling thoroughly excited. If you have yet to join Freelancer, you may be overlooking the invaluable freedom it offers in terms of working at your own pace.

Thumbnail of user johnnyv243
1 review
1 helpful vote
January 5th, 2024
Verified purchase

Regarding Allie A the support agent.
A professional lady who understood immediately what my concern was, she handled it without any problems whatsoever, and that it was done quickly. Gave me the info I needed and solved my problem without any hiccups.
Such treatment is greatly appreciated, especially for an entrepreneur.
Next time I go to support I want an Allie A. Original or a cloned one.:)

Thank you for the support Allie.

Best Regards
Johnny Van Nguyen
Alias: Prophezy

Thumbnail of user johnb12834
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I'm out of pocket for hundreds of dollars and I have no digital selling website I can use. This Freelancer website has no protection in place for clients ripped off by Freelancers. You can't trust a system that doesn't protect their clients! You simply have no way of knowing whom to trust. The Freelancer Company ignored my pleas for a full refund of all fees paid to the Freelancer under Australian law for a service she never delivered. This site operates more like a scam company with no protection in place for people that do the honest thing.

Tip for consumers:
Don't use their services!

Products used:
None

Service
Value
Returns
Quality
Thumbnail of user sandeeps198
1 review
2 helpful votes
January 29th, 2024
Verified purchase

My experience with Freelancer has been highly positive. It offers a vast platform connecting clients with skilled professionals globally. Navigating the site is straightforward, and its bidding system is efficient. The diverse range of projects available provides excellent opportunities, although competition can be intense. Overall, it's a valuable resource for freelancers.

Thumbnail of user edyg7
1 review
0 helpful votes
February 15th, 2024
Verified purchase

I have tried to deal with many jobs, but the majority are thieves/scammers, almost 90%. So, it is satisfying to meet with a staff at 'Freelancer' who gives honesty and veracity about a real process: my verification. Miss Russell V. did a good job, and she asked me clear questions to understand my skills so I can obtain my verification. It is satisfactory to know that I will work with serious and verified jobs and projects on this 'Freelancer' website.

Thumbnail of user otarm
1 review
0 helpful votes
April 4th, 2024
Verified purchase

I was thoroughly impressed by the efficiency and professionalism of the entire process.
From start to finish, the verification procedure was seamless. The instructions provided were clear, making it easy for me to understand what was required. The interface was user-friendly, and I encountered no technical glitches or issues.

What stood out to me the most was the promptness of the verification team. They responded promptly to my inquiries and guided me through each step with patience and courtesy.

Service
Value
Shipping
Returns
Quality
Thumbnail of user medhatf1
1 review
0 helpful votes
April 27th, 2024
Verified purchase

As a freelancer, I've had a great experience using Freelancer. The platform offers a wide range of opportunities to showcase my skills and connect with clients from around the world. The user interface is intuitive and easy to navigate, making it simple to browse projects and submit proposals. I appreciate the flexibility to set my own rates and work on projects that align with my expertise and interests. The support team is also responsive and helpful whenever I've had questions or issues. Overall, Freelancer has been an invaluable resource for finding freelance work and growing my business

Thumbnail of user ronaldc1423
1 review
1 helpful vote
January 12th, 2024
Verified purchase

My interview with Freelancer Russell V. was highly inspiring and informative. Russell shared his positive experiences in freelancing, offering practical advice and real-life examples. He provided valuable strategies for everyday challenges, emphasizing continuous learning and growth. The interview included valuable insights into industry trends and resources, making it a beneficial read for new and experienced freelancers. Overall, Russell's optimistic and knowledgeable approach made the interview an enjoyable and valuable resource for anyone in the freelancing field.

Thumbnail of user sandeepk224
1 review
0 helpful votes
January 25th, 2024
Verified purchase

It was nice talking to Russell V. We have discussed my experience and skills, and how they can help clients on the freelancer platform. Received valuable guidance from Russell V. Thanks for your time. Highly recommended.

Thumbnail of user techdomaind
1 review
0 helpful votes
May 7th, 2024
Verified purchase

I had an amazing conversation with Jonny from the Freelancer support team. He was very friendly and professional, quickly addressing all my concerns with clarity and enthusiasm. Great customer service!

Thumbnail of user alejandrad55
1 review
1 helpful vote
October 4th, 2023
Verified purchase

My experience was disappointing. They tell you waiting time for an answer is 2-3 business days, however, they get back to you 5 or even more days. Once they get back, they email you in Sundays, and they say business days; oh! And if you don't answer withing a period of less than 24 hours they close your ticket. You need to restart all of the process and wait even more.

Thumbnail of user sumitk112
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I received assistance from the Freelancer staff regarding profile verification. Thanks to Miss/Madam Russell V.'s efficient service, I'm genuinely thankful for her prompt and intelligent approach during the verification process. My experience with freelancer team member Russell V. was truly positive. Once again Thank you.

Thumbnail of user facundol5
1 review
0 helpful votes
January 27th, 2024
Verified purchase

Very nice little talk.
Even though my problem was out of the reach of freelancer.com it surely helped me to clear some concerns.

Thumbnail of user saeeda162
1 review
0 helpful votes
April 28th, 2024
Verified purchase

It was an amazing interview. Everything went outstandingly well. Very professional conduct by Mr. Russell. He guided me about everything professionally.

Thumbnail of user anamk16
1 review
1 helpful vote
January 5th, 2024
Verified purchase

Wonderful talking to Chelsea. She asked me about my skills which I explained her in a good manner. Now I got the verified badge. Thank you Freelancer.

Thumbnail of user chyrusmiguelm
1 review
0 helpful votes
January 23rd, 2024
Verified purchase

The customer service are helpful and friendly. They helped me to resolve my problems. Once again, thank you! Satisfies customer here.

Thumbnail of user petruc6
1 review
0 helpful votes
January 19th, 2024
Verified purchase

As soon as I applied a verification process, I got a reply from Russell, and had a call with her.
It was correct, intelligent, and very professional meet.
She was very good at explaining about opportunity and possibility during the validations, encouraged my career as a programmer. She knew her IT stuff as well.
And very appreciated validations.
I believe this validation will maintain a good team for our clients at a higher level, increasing our images, and promised futures.
Thank you a l lot, Mrs Russell. 🙂

Thumbnail of user sevinchs
1 review
0 helpful votes
April 24th, 2024
Verified purchase

First I was so worried I thought that I made a huge mistake and I was stuck did not know what to do but as soon as I reached out with the support service he/she helped me with by showing great attitude even dough I badly behaved towards he/she I just wanted to say sorry i did not mean to be rude or humiliate he or she i was just nervous and stressed not know what to do overall i am now very happy with the support that was showed me so thankful for the given instructions

Thumbnail of user nafiur
1 review
0 helpful votes
January 11th, 2024
Verified purchase

Had a chat session with Allie A. They were friendly, polite, and quick to act on my feedback. Much appreciated.

Thumbnail of user chriso1009
1 review
0 helpful votes
April 7th, 2024
Verified purchase

Russell V. did a good job with the interview. I wasn't expecting technical questions since I only thought this was an identity verification interview. I must have missed some communication or document about that. As I'm brand new to the platform, there's a lot I don't know about how the freelancer application works, and I was informed about a few items I would not have known to ask about, which was helpful.

Thumbnail of user sagora5
1 review
0 helpful votes
April 8th, 2024
Verified purchase
• Updated review

As a grant proposal writer, I'm working on this "Grant Writer for EduContent Biz" project. Since the project has been delivered, I found a problem that my client is unresponsive. Immediately, I decided to contact with freelancer stuff, and Andrei M. Was the professional who assisted me professionally, and promptly. I highly recommend to him.

Jayce L, is always best for any needs.
April 1st, 2024
Verified purchase
• Previous review

Recently, I've made a first withdrawal request on freelancer.com, and it took a few days to verify. Since I decided to talk with the stuff, I found a someone who has the ability to reach out for my needs. Jayce L, is awesome.

Thumbnail of user judyannf2
1 review
0 helpful votes
February 18th, 2024
Verified purchase

Easy to talk and my concern is being answered. Nice agent and very recommended. Keep up the good work!

Thumbnail of user sazzadurr2
1 review
0 helpful votes
January 21st, 2024
Verified purchase

Russell V is a very good person he helped me to get the freelancer Verified icon. I am happy with her Communication. Thank You for assisting me.

Thumbnail of user davitb2
1 review
0 helpful votes
March 3rd, 2024
Verified purchase

The support team responded promptly and even though I did not had all the necessary information they were able to find the issue and resolved it quickly!
Thank you for your help!

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From the business

Marketplace for freelance programmers, writing, design, legal work and more.

Business History

Freelancer.com has acquired several outsourcing marketplaces including GetAFreelancer.com and EUFreelance.com (founded by Magnus Tibell in 2004, Sweden), LimeExchange (a former business of Lime Labs LLC, USA), Scriptlance.com (founded by Rene Trescases in 2001, Canada, one of the early pioneers in freelancing), Freelancer.de Booking Center (Germany), Freelancer.co.uk (United Kingdom), Webmaster-talk.com (USA), a forum for webmasters, Rent-A-Coder and vWorker (founded by Ian Ippolito, USA, another early innovator in the freelance marketplace space).

Company Representative

Thumbnail of user ayent
Ayen T.
Freelancer Representative
Typically responds within 2 days

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4.7
17,171 reviews
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