• FabKids

FabKids

Overview

FabKids has a rating of 3.6 stars from 3,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 7th among Subscription Shopping sites.

Proactively asks for customer feedback

This company responds to reviews on average within 18 hours

Positive reviews (last 12 months): 57%
Positive
240
Neutral
17
Negative
164
88
See all photos

What reviewers want you to know

Positive highlights

  • The only difference between fab kids clothes and those at places like Target and Walmart are the styles
  • My kids loved the outfits they received sizing is true great material

Critical highlights

  • They are still charging me monthly (which I did NOT agree to) and you can only cancel via calling customer service.
  • Was not given a credit in return and was charged 3 times for return shipping, was only given $12.15 store credit.
How would you rate FabKids?
Top Positive Review

“Another satisfying purchase”

Dolores C.
4/13/24

I love the uniqueness of Fab Kids clothing and shoes. Their boots (especially the tall ones) gives high end fashion but with an affordable price. I like the quality of the footwear that I have purchased for my child so far. I have been a V.I.P. Customer with Fab Kids for 4 years now and have had good customer service, quality clothing at affordable prices, fast shipping and easy returns or refunds. I recommend FabKids to everyone I know.

Top Critical Review

“Beware it is very hard to cancel.”

Janette W.
4/12/24

You have to phone multiple times to cancel while the person on the other end tells you that they will not refund money and if you don't shop right then you will no longer get the special pricing. The products are of terrible quality and they have limited quantities. All boys do not like dinosaur clothing and no child likes wearing shoes that fall apart after a couple of weeks of wear. Just don't shop here there are so many better options.

Reviews (3,264)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (238) fab kids (148) kids love (78) store credit (26) credit card (36) vip membership (40) bank account (24) quality shoes (21)
Thumbnail of user doloresc162
2 reviews
0 helpful votes
April 13th, 2024
Verified purchase

I love the uniqueness of Fab Kids clothing and shoes. Their boots (especially the tall ones) gives high end fashion but with an affordable price. I like the quality of the footwear that I have purchased for my child so far. I have been a V.I.P. Customer with Fab Kids for 4 years now and have had good customer service, quality clothing at affordable prices, fast shipping and easy returns or refunds. I recommend FabKids to everyone I know.

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Dolores,

It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user amandab3185
1 review
0 helpful votes
January 1st, 2024
Verified purchase

I was a VIP and was charged the membership fee because I forgot to cancel at the beginning of the month. I got charged the $50.00 and when I went to select my items, the cost was like 10 dollars a pair and I was only allowed 2 pair. I was basically ripped out of 30 bucks. Their shoes are really cute and I get that you need to cancel to avoid the membership fee, but to me it's not worth it. You are only allowed two VIP items.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Amanda,

We appreciate the feedback you shared regarding member credit usage. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

Thumbnail of user kaylaw640
1 review
0 helpful votes
February 1st, 2024
Verified purchase

They are perfect my daughter absolutely loves them. There also good in wet weather and snowy weather as well. I highly recommend.

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Kayla,

We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user stephanyg23
1 review
0 helpful votes
March 14th, 2024
Verified purchase

My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Stephany,

Thank you for taking the time to leave a​ review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.

Best,
Allison

Thumbnail of user ynonam
1 review
0 helpful votes
April 16th, 2024
Verified purchase

Ok selection. Good prices only when on sale or clearance.
Ordering went smoothly.
The prices seem to change while looking at the item.
Not sure why that would happen.

Thumbnail of user janettew75
1 review
0 helpful votes
April 12th, 2024
Verified purchase

You have to phone multiple times to cancel while the person on the other end tells you that they will not refund money and if you don't shop right then you will no longer get the special pricing. The products are of terrible quality and they have limited quantities. All boys do not like dinosaur clothing and no child likes wearing shoes that fall apart after a couple of weeks of wear. Just don't shop here there are so many better options.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Janette,

We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.

Best,
Lia

Thumbnail of user jessicap2225
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I've purchased a few times from this company for my granddaughter. She loves it all! Super cute selection of shoes and clothes for girls! And great prices!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Jessica,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

Thumbnail of user clairet196
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Clothes are not great quality, fit very inconsistent. You end up paying far more than what the clothes are really worth. They make cancelling difficult. I never write reviews, but feel obligated to advise against getting sucked in to this weird subscription model.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Claire,

Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user rayev1
1 review
0 helpful votes
April 17th, 2024
Verified purchase

The size I ordered was too small. It was simple to find the return spot. No need for repackaging and as long as I had the original barcode on shoes, it was fast. The shipment of new pair took a few days longer than anticipated but when they arrived my child was excited to wear them! All worth it!

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Raye,

We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!

Best,
Mary

Thumbnail of user paulined181
1 review
0 helpful votes
April 26th, 2024
Verified purchase

I ordered my daughter 10 different summer shorts and 2 tank tops and thanks to being a VIP I paid 10.00 shipping! Amazing products fit her great!

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Pauline,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user karent2090
1 review
0 helpful votes
April 14th, 2024
Verified purchase
• Updated review

I purchased 7 pair of shorts for one great price. They are great quality and my granddaughter loves them.

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Karen,

We desire to keep you satisfied with our quality products at affordable prices. You are our inspiration for doing our best. Thank you and remember, we value you!

Best,
Allison

Beautiful
November 23rd, 2022
Verified purchase
• Previous review

All the items are beautiful. Since they are all for Christmas and birthday. I can can't wait to see how they fit.

Thumbnail of user brittanyg608
1 review
0 helpful votes
February 26th, 2024
Verified purchase

Someone stole my package and I reached out to speak to customer service, the person was rude and did offer any solutions other then telling me everything is out of stock and that I won't be able to use my discount that i had. They did not put my apartment number even though I had it in my settings. So I ended up canceling the subscription. Now I'm out of 3 shirts for my god son which was part of his Christmas present.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Brittany,

Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user catinat7
2 reviews
0 helpful votes
February 26th, 2024
Verified purchase

One pair of the boots cracked and peeled within first few weeks & are worthless. Very disappointed. Didn't rate 1 star because other pair is mediocre.

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Catina,

Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.

Best,
Mary

Thumbnail of user lpb9794
2 reviews
0 helpful votes
April 14th, 2024
Verified purchase

I purchased a shirt for each of my nephews, and one for my niece, plus a pair of shorts for one of the boys. The clothes are of good quality, came quickly, and I only paid $30 for all of it. I can skip each month, meaning I'm not charged anything, yet maintain the VIP level membership. I have the same membership with Fabletics and have found it pays for itself! I'll definitely order some more items as the summer months come.

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Lindsay,

We are glad that everything worked out for you. We, here at FabKids do our best to provide quality and affordable products. We are also delighted that you love the VIP membership and would like to assure you that we will strive to improve our member satisfaction.

Best,
Allison

Thumbnail of user amyg1991
1 review
0 helpful votes
April 11th, 2024
Verified purchase

When I got my product, all three pairs of shoes didn't last more than 24 hours each due to poor product quality. They literally fell apart. It was the worst experience ever.

Tip for consumers:
Wash shocked with shoes poor quality, I didn’t even want to return them. I was disgusted at how them came to me.

Products used:
Shoes

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Amy,

Thank you for sharing your experience with the quality of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Thumbnail of user lisas5936
1 review
0 helpful votes
April 7th, 2024
Verified purchase

My twin granddaughters loved their outfits. They are on the top if your size range so idk
How much longer we will order. I used some credit from a returned order. Called for assistance and operator was very kind and helpful

Thumbnail of user maryl2745
Mary L. – FabKids Rep

Hello Lisa,

Thanks a lot for the shout-out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.

Best,
Mary

Thumbnail of user crystalr710
1 review
0 helpful votes
April 5th, 2024
Verified purchase

Super excited at the cost and my daughter has liked all her shoes she's bought. I have told all my friends with kids and I would definitely recommend trying it out!💯👍

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Crystal,

It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!

Best,
Lia

Thumbnail of user brooklynn10
1 review
0 helpful votes
January 25th, 2024
Verified purchase

I have been a faithful customer of JustFab for several years and FabKids for at least 2. I have never not received an order. Nearly a month since placing my order, it is has not been received. The only update is from Dec 12. If someone can help with this, it would be appreciated. My daughter loves the clothes and shoes from FabKids and I hope to continue ordering here. Thank you!

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Brooklyn,

We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!

Best,
Lia

Thumbnail of user alycem29
1 review
0 helpful votes
January 1st, 2024
Verified purchase

FabKids is a great site for kids clothes. You receive items quickly and my granddaughters love the clothes.

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Alyce,

We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.

Best,
Lia

Thumbnail of user lindag3252
1 review
0 helpful votes
April 14th, 2024
Verified purchase
• Updated review

Ordered 2 pairs of shoes which were too small. Returned, reordered a perfect size and received within 7 days. A perfect fit! She loves them!

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Linda,

It’s great to read your feedback about your experience with our return policy and we are glad that the items fit perfectly. We appreciate you taking the time to share it with us as we intend to provide remarkable service for every member!

Best,
Allison

Kids shoes
April 19th, 2023
Verified purchase
• Previous review

Perfect fit and she loves them! She loved the multicolor sandals and tennis shows with Velcro closure.

Thumbnail of user tippil1
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I bought my daughter 2 pairs of the slip on tennis shoes they were on sale or they had a special for 2 pairs it was under 20 for both.she wears them both to school. She said they are very comfortable.we will definitely be buying more shoes from yall. She loves fab kids shoes and she says she gives them ten stars…

Service
Value
Shipping
Returns
Quality
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Tippi,

We are happy that your daughter loves the items you purchased from us. Rest assured that we will continue providing great and affordable products. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user marym3267
2 reviews
0 helpful votes
April 5th, 2024
Verified purchase

It was easy to find summer outfits! There are a lot of options available. Good price too

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello Mary,

It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.

Best,
Lia

Thumbnail of user kiml1376
1 review
0 helpful votes
March 4th, 2024
Verified purchase

This was my first time ordering from FABKIDS and I am impressed with the quality. My granddaughter is 4.5yrs old and she loves shoes. There were so many cute options to choose from, I ordered several pair. I gave her a new pair one at a time about a week apart…and she was so excited every single time. Very happy with our purchases.

Value
Shipping
Returns
Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Kim,

We are glad that you are satisfied with the quality products you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!

Best,
Allison

Thumbnail of user jenniferg3439
1 review
0 helpful votes
April 11th, 2024
Verified purchase

I ordered boots and got two right shoes my first time ordering. Very disappointed and would never order again. Definitely didn't feel like customer service was any help either

* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user allisonc419
Allison C. – FabKids Rep

Hello Jennifer,

Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the incorrect items you received from us. Our Member Services Team will reach out to you right away.

Best,
Allison

Thumbnail of user johns15288
1 review
0 helpful votes
March 5th, 2024
Verified purchase

During the holidays mad rush I had no worries when ordering from fabkids 5 days before Xmas fabkids came through as always on time right price Great product

Thumbnail of user liab32
Lia B. – FabKids Rep

Hello John,

Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!

Best,
Lia

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From the business

How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.

Company Representative

Thumbnail of user heatherw609
Natasha T.
Typically responds within 18 hours

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3.6
3,264 reviews
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