FabKids has a rating of 3.6 stars from 3,264 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery, and new shoes. FabKids ranks 7th among Subscription Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 hours
I love the uniqueness of Fab Kids clothing and shoes. Their boots (especially the tall ones) gives high end fashion but with an affordable price. I like the quality of the footwear that I have purchased for my child so far. I have been a V.I.P. Customer with Fab Kids for 4 years now and have had good customer service, quality clothing at affordable prices, fast shipping and easy returns or refunds. I recommend FabKids to everyone I know.
You have to phone multiple times to cancel while the person on the other end tells you that they will not refund money and if you don't shop right then you will no longer get the special pricing. The products are of terrible quality and they have limited quantities. All boys do not like dinosaur clothing and no child likes wearing shoes that fall apart after a couple of weeks of wear. Just don't shop here there are so many better options.
I love the uniqueness of Fab Kids clothing and shoes. Their boots (especially the tall ones) gives high end fashion but with an affordable price. I like the quality of the footwear that I have purchased for my child so far. I have been a V.I.P. Customer with Fab Kids for 4 years now and have had good customer service, quality clothing at affordable prices, fast shipping and easy returns or refunds. I recommend FabKids to everyone I know.
I was a VIP and was charged the membership fee because I forgot to cancel at the beginning of the month. I got charged the $50.00 and when I went to select my items, the cost was like 10 dollars a pair and I was only allowed 2 pair. I was basically ripped out of 30 bucks. Their shoes are really cute and I get that you need to cancel to avoid the membership fee, but to me it's not worth it. You are only allowed two VIP items.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amanda,
We appreciate the feedback you shared regarding member credit usage. You should only receive the greatest services. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
They are perfect my daughter absolutely loves them. There also good in wet weather and snowy weather as well. I highly recommend.
Hello Kayla,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing great products for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
My order took forever to ship and when I reached out they said it was because they are taking their time making sure order is right. There's also no where in the page to view order status. You have to go back to the email and click the link. After awaiting I got boots that were from the same foot. I reached out and they advised to return them. The whole thing was a waste of time. I kept the shoes and accepted my loss. Nobody has time for this as it was whoever shipped the items fault
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Stephany,
Thank you for taking the time to leave a review about the shipping timeframe and the incorrect items you got from us. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
Ok selection. Good prices only when on sale or clearance.
Ordering went smoothly.
The prices seem to change while looking at the item.
Not sure why that would happen.
You have to phone multiple times to cancel while the person on the other end tells you that they will not refund money and if you don't shop right then you will no longer get the special pricing. The products are of terrible quality and they have limited quantities. All boys do not like dinosaur clothing and no child likes wearing shoes that fall apart after a couple of weeks of wear. Just don't shop here there are so many better options.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Janette,
We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I've purchased a few times from this company for my granddaughter. She loves it all! Super cute selection of shoes and clothes for girls! And great prices!
Hello Jessica,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!
Best,
Lia
Clothes are not great quality, fit very inconsistent. You end up paying far more than what the clothes are really worth. They make cancelling difficult. I never write reviews, but feel obligated to advise against getting sucked in to this weird subscription model.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Claire,
Thank you for sharing your experience with our items and the VIP program. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The size I ordered was too small. It was simple to find the return spot. No need for repackaging and as long as I had the original barcode on shoes, it was fast. The shipment of new pair took a few days longer than anticipated but when they arrived my child was excited to wear them! All worth it!
Hello Raye,
We desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I ordered my daughter 10 different summer shorts and 2 tank tops and thanks to being a VIP I paid 10.00 shipping! Amazing products fit her great!
Hello Pauline,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
I purchased 7 pair of shorts for one great price. They are great quality and my granddaughter loves them.
Hello Karen,
We desire to keep you satisfied with our quality products at affordable prices. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
All the items are beautiful. Since they are all for Christmas and birthday. I can can't wait to see how they fit.
Someone stole my package and I reached out to speak to customer service, the person was rude and did offer any solutions other then telling me everything is out of stock and that I won't be able to use my discount that i had. They did not put my apartment number even though I had it in my settings. So I ended up canceling the subscription. Now I'm out of 3 shirts for my god son which was part of his Christmas present.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brittany,
Thank you for sharing your experience with your order and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
One pair of the boots cracked and peeled within first few weeks & are worthless. Very disappointed. Didn't rate 1 star because other pair is mediocre.
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Catina,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I purchased a shirt for each of my nephews, and one for my niece, plus a pair of shorts for one of the boys. The clothes are of good quality, came quickly, and I only paid $30 for all of it. I can skip each month, meaning I'm not charged anything, yet maintain the VIP level membership. I have the same membership with Fabletics and have found it pays for itself! I'll definitely order some more items as the summer months come.
Hello Lindsay,
We are glad that everything worked out for you. We, here at FabKids do our best to provide quality and affordable products. We are also delighted that you love the VIP membership and would like to assure you that we will strive to improve our member satisfaction.
Best,
Allison
When I got my product, all three pairs of shoes didn't last more than 24 hours each due to poor product quality. They literally fell apart. It was the worst experience ever.
Tip for consumers:
Wash shocked with shoes poor quality, I didn’t even want to return them. I was disgusted at how them came to me.
Products used:
Shoes
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Amy,
Thank you for sharing your experience with the quality of the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
My twin granddaughters loved their outfits. They are on the top if your size range so idk
How much longer we will order. I used some credit from a returned order. Called for assistance and operator was very kind and helpful
Hello Lisa,
Thanks a lot for the shout-out! FabKids promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you.
Best,
Mary
Super excited at the cost and my daughter has liked all her shoes she's bought. I have told all my friends with kids and I would definitely recommend trying it out!💯👍
Hello Crystal,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have been a faithful customer of JustFab for several years and FabKids for at least 2. I have never not received an order. Nearly a month since placing my order, it is has not been received. The only update is from Dec 12. If someone can help with this, it would be appreciated. My daughter loves the clothes and shoes from FabKids and I hope to continue ordering here. Thank you!
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Brooklyn,
We regretfully note that we received your feedback regarding your purchase. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
FabKids is a great site for kids clothes. You receive items quickly and my granddaughters love the clothes.
Hello Alyce,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
Ordered 2 pairs of shoes which were too small. Returned, reordered a perfect size and received within 7 days. A perfect fit! She loves them!
Hello Linda,
It’s great to read your feedback about your experience with our return policy and we are glad that the items fit perfectly. We appreciate you taking the time to share it with us as we intend to provide remarkable service for every member!
Best,
Allison
Perfect fit and she loves them! She loved the multicolor sandals and tennis shows with Velcro closure.
I bought my daughter 2 pairs of the slip on tennis shoes they were on sale or they had a special for 2 pairs it was under 20 for both.she wears them both to school. She said they are very comfortable.we will definitely be buying more shoes from yall. She loves fab kids shoes and she says she gives them ten stars…
Hello Tippi,
We are happy that your daughter loves the items you purchased from us. Rest assured that we will continue providing great and affordable products. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
It was easy to find summer outfits! There are a lot of options available. Good price too
Hello Mary,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
This was my first time ordering from FABKIDS and I am impressed with the quality. My granddaughter is 4.5yrs old and she loves shoes. There were so many cute options to choose from, I ordered several pair. I gave her a new pair one at a time about a week apart…and she was so excited every single time. Very happy with our purchases.
Hello Kim,
We are glad that you are satisfied with the quality products you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a wonderful experience with us in the future!
Best,
Allison
I ordered boots and got two right shoes my first time ordering. Very disappointed and would never order again. Definitely didn't feel like customer service was any help either
* FabKids attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Jennifer,
Thank you for taking the time to write a review. We'd be delighted to help you further with your concern about the incorrect items you received from us. Our Member Services Team will reach out to you right away.
Best,
Allison
During the holidays mad rush I had no worries when ordering from fabkids 5 days before Xmas fabkids came through as always on time right price Great product
Hello John,
Thank you for shopping with us. You should only receive the greatest services. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
How busy moms shop for kids. Head-to-toe outfits every month. All online. Spend less and skip the mall.
Hello Dolores,
It is our desire to keep you satisfied with our services, unique styles, and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary