Mary G.

I called to cancel for many reason, but main was, when is signed up it asked child shoe size I chose 6 but their sizes only go up to 5. My kids are in n uniforms so the clothes are worthless. Customer service tried to keep me by saying I could use it to get gifts. For 30 I could buy 2 or 3 kids a dress Oldnavy.
The rep hassled me for 5 minutes, talking over me, just badgering me keep on service. Cancelling with them is like it was in the 90s to cancel with AOL. WORST experience ever.
They also charged the wrong card. I bought first order with hm a Discover, realized monthly billing and changed to my Visa the i in do reaccuring bills on like Netflix and Hulu. They still charged my Discover. I changed it again after that, the next month same. They try and tell me my credit card gave updated info... yeah Visa gave Discovers number to bill me.
Someone higher up called and told me it is an somethibg she saw before, if something is not in the cart when you switch card number for billing then it won't change. She saw the other card in the system (which the only way they would have it is if I purchased with it, which i hadn't, or i switch the billing card).

They refuse to refund the card back that i clearly did not authorize to be charged, bexause of their system error, not mine. I honestly think that is bs and they know it, but TN they have to keep their job, i guess.