This website seems to be closed. Find similar businesses
  • DressLink

Overview

DressLink has a rating of 2.7 stars from 477 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2408th among Women's Clothing sites.

  • Service
    82
  • Value
    79
  • Shipping
    84
  • Returns
    57
  • Quality
    75
22
See all photos

What reviewers want you to know

Positive highlights

  • Their customer service isn't automatic and will actually help you with your questions.

Critical highlights

  • There is no indication of my order being delivered to any post office near me.
  • Order Number: 936089 I am so sorry to say that between the 18 items I ordered from the rosewe site were problematic.
How would you rate DressLink?
Top Positive Review

“Looks fine to me”

Brooke N.
7/30/18

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Top Critical Review

“THIEVES!”

Francene B.
11/27/22

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Reviews (477)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user franceneb11
1 review
1 helpful vote
November 27th, 2022

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user brooken12
1 review
1 helpful vote
July 30th, 2018

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Thumbnail of user jamese110
2 reviews
1 helpful vote
March 24th, 2017

So the basic idea of this site is to create an avenue where people can transact their business online with ease and on the go! Everyone can use this site as it has all the 7 continents covered. Its the easiest site to sign up, either through your Facebook account or through your email. With quality good, and service like to help, some products are particularly good quality, such as bride-maids dress quality good.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear James, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user lyndae63
1 review
0 helpful votes
January 27th, 2022
Verified purchase

I ordered UGG boots for a Christmas present. From Dress Inn. I was sent one size 6 and one size 3 boot! They agreed to give me a refund and sent me a returns label. I posted the item back on the 30th December 2021. It was received by them on the 4th January 2022. I have a Royal Mail Tracked Delivery to prove this. I have asked for my refund numberous times, and I get the same answer every time " We have not received you parcel'. I paid £129 for the boots. I want my money back, but cannot get anyone to answer me. Just ' We have not received your parcel'.
Im at my wits end.

Tip for consumers:
I wish I had read all reviews before placing my order. I have lost a lot of money.

Thumbnail of user mohammeda440
1 review
1 helpful vote
June 23rd, 2020

Fake site, fraudulent services, customer service is the worst, no traceability, if you want to burn your money then this site is the best one... this is my third review for dressinn... my order never came it's been almost 3 months now, they sent me a form asking me to fill in so that they will either expedite or make a refund but till to this date nothing happend. Some one needs to address the issue. The below is my tracking and order no. Listed for reference.

RU*******NL
*******

Thumbnail of user kelsk
2 reviews
2 helpful votes
October 29th, 2017

I have been shopping with this site for three years now and not a single day did they disappoint. I ordered three floral dresses last week which were shipped on time and in good condition. The quality was also great as usual and the price really cool. My entire family also loves this site and are frequent shoppers. Thanks for being so amazing in every meaning of the word. Cheers!

Thumbnail of user helenh104
1 review
0 helpful votes
January 5th, 2018

Advertised genuine products however fake items arrived in broken boxes. Tried to cancel the order when others posted reviews about fake items. However they wouldnt let me cancel it. Once received I again contacted customer services with disgust at what had been delivered to me. All they will offer is a $10 refund which from reading further reviews am not sure that would even turn up. Awful, untrustworthy company, would never order from them again and advise anyone to stay well clear.

Thumbnail of user leonors6
1 review
0 helpful votes
October 24th, 2019

I purchase clothing online did not get anything back, even though their site looked professional. The business is a scam to get rich off American money. Only purchase from America, no more international orders. I did not get my orders and could not get refunded. They have a bogus set up system where you can't call no one and your emails get directed back to you. Tracking numbers are bogus. The logistic business bogus, too. Only trust in American made and bought items, never opt for something better than from America. At least, you have a fighting chance when something goes wrong.

Thumbnail of user jennyr45
1 review
0 helpful votes
March 14th, 2017

I was introduced to dresslink by a friend and since then I find it difficult to quit using their products.
This website is awesome! With cheap and great quality products, that your friends will ask you where did you get that from. I bought a swimming wear for almost half the price I would've paid at any other place. I really recommend checking it out. I will use their product over and over again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jenny, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user hillaryn2
1 review
1 helpful vote
April 18th, 2017

It has been over one month and I have still not received my item. I wish I would have read reviews on this site before I ordered. After several emails to customer service, the only response they will give me is, "Just stay happy the item was shipped in time and you will receive it." Seriously this makes no sense. Also, their shipping website is all in Chinese so if you even try to track your package you won't be able to determine where it is in transit without knowing how to read Chinese.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Hillary, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user justinh121
2 reviews
2 helpful votes
November 2nd, 2017

I've purchased 2 nice clothes recently from DressLink and all my friends admire the wonderful made stuff. They couldn't believe when I told them the price I bought them. Truly, this company has fantastic stuff but their major challenge is shipping. They will actually deliver but it may take some time to arrive at your doorstep. Just like mine, I was expecting my order in 2-3 weeks but they arrived in a months time. Nevertheless, I've to bury my worries because the product was absolutely fantastic!

Thumbnail of user samc254
1 review
1 helpful vote
October 17th, 2018

Never received my order. Ask to be refunded. Told me they did... They did not of course as many other people had this problem I see now. They will not give my money back. Been on going for over three months and im just trying to get my money back for stuff i never even got. Horrible company stealing so much money from people and lieng about it. SCAM. DO NOT ORDER

Thumbnail of user fasihag
1 review
1 helpful vote
March 24th, 2017

This is very useful site for online shopping. Their delivery is slow but they always delivered their products proved that they are not fake and have cute clothes. I got my first order in the mail today it was a bit late but quality of products are good. They reply me and always support their customers. Some products are particularly good quality, such as ladies dresses are of good quality. I will order them more. Thanks.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Fasiha, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user ppp3
1 review
1 helpful vote
March 16th, 2019

Buyers beware! This is a terrible company! Customer service is beyond horrible. They sent me a product that was not true to size and then they refused to cover the shipping charges on the return. I wrote to customer service numerous times to express my frustration and no one seemed to care one bit. Horrible experience. If you have an issue, they simply give you the runaround and they copy/paste generic replies explaining their policy even though they are at fault. Luckily I sold the shoes to a buyer locally. Do not buy from this site. Avoid them like the plague. Easily the worst customer service experience I've ever had online. Bad, bad, bad! Do not be fooled by their lower priced sneakers. It's not worth the headache. Buy from reputable sites only. Reported them to Better Business Bureau who already had a file on them!

Thumbnail of user desmondg6
4 reviews
4 helpful votes
October 30th, 2017

Dresslink has cool dresses and generally decent prices. Their dresses are of great quality yet very affordable and look exactly like what is in the pictures. You can never be disappointed. Furthermore, their online store is user friendly allowing you to select different dresses available in the site and their customer service is stellar. I would definitely recommend this company

Thumbnail of user natashar63
1 review
0 helpful votes
April 26th, 2019

Dress itself wasn't too bad. However it took over 3 weeks to arrive (no longer needed as the event it was for had passed) and when I returned the dress they claimed not to have received it and after numerous emails back and forth over 2 months it never got resolved. I lost the money I spent on the dress and the cost of postage to return it!

Thumbnail of user rafiah1
2 reviews
0 helpful votes
March 14th, 2017

My friend was asking about some good online shopping sites, because she is very busy with her job and children. I suggest her to try Dresslink, because I already had a good experience with this online shopping platform. As i expected, my friend found this site very helpful. Recently, i bought some coats and accessories from DressLink, and I received everything as promised. Not only dresses, you can also buy bags, shoes and beauty products. Just visit and tell about your experience.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Rafia, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user yashwantsinhj
1 review
0 helpful votes
July 5th, 2017

This website has become one of my favorite because I bought some dresses from this site for my sister and she was so happy to get them. Every dress was perfectly fit and beautiful. Even the site is easy to use and user friendly. And talking about the dresses which I received really such a fast delivery. I am pleased with the service of this site. Believe me everything you purchase is worthy. I liked this site very much. And thanks to you for the happiness on my sisters face.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Yashwantsinh, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user amyj23
Mrs J.
8 reviews
19 helpful votes
June 23rd, 2018
• Updated review

My inbox has 3 messages from dresslink.com the messages reads as Dear please change your feedback of us we highly hurt us ..please contact to make right .
I stand by my review 100% and i will not change it period...i do not accept bribes i will always give my honest opinion as a buyer...if they want a better rating then do better with the next customers maybe they will give you a better review

How do I contact customer service the number that I...
February 4th, 2015
• Previous review

How do I contact customer service the number that I have is a non working number thanks in advance

Thumbnail of user saaadk
1 review
0 helpful votes
March 24th, 2017

"I have to say sammydress surprised, I was refered by a friend but I must say they don't disappoint. Very affordable, tons of discounts, high quality material I mean normally I would be cautious but even with receiving a few products smaller than I expected I'm still in love with these guys. A MUST SHOP STORE, don't forget to refer a friend for free products (it works lol)"

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user ca26077
1 review
1 helpful vote
December 28th, 2017

It took 7 weeks to receive the 2 "Fingerlings". When they arrived, the packages were squashed and the Fingerlings were not Fingerlings. They offered me $3 compensation, no I want a full refund, because this was false advertising. I can't give these as gifts, they don't even work. After multiple fruitless emails, they claim they are refunding my purchase price. This too, is a hoax. One week later, no refund in my acct. Buyer Beware of this scam company! They WILL rip you off!

Thumbnail of user staceyd39
1 review
2 helpful votes
October 2nd, 2017

Ordered a 1920s style sequin dress on 15th Sept came home last week to a card from Yodel stating my parcel had been left at side of front door needless to say parcel wasnt there when I got home. Complained to Yodel who passed me to Dresslink despite Facebook contact and two emails no contact at all from the company. Had to raise a refund request via PayPal. Total fraudsters! Avoid!

Thumbnail of user seleneg
1 review
1 helpful vote
July 23rd, 2015

El servicio de entrega es muy rápido y si tienes algún problema, solo escribe al servicio al cliente y te ayudarán con tus dudas. La ropa está a la moda y cumple con el objetivo. La calidad de la ropa no siempre es la mejor pero considerando el precio, es muy buena en realidad.

Thumbnail of user vitaliym4
4 reviews
3 helpful votes
December 14th, 2017

I got my order today and surprisingly god extreme good quality dress at such affordable price. I will always recommend Dresslink any day. My best wishes are always with your team hope you guys will get more success in your business.

Thumbnail of user wendyb226
1 review
0 helpful votes
December 27th, 2018

I purchase a WINTER coat on 12/14/18 and paid extra for Express Shipping of 2 - 7 business days. Today is 12/27/18 AND MY ITEM IS STILL PROCCESSING. Not even PACKAGED YET. They wont reply to my email AND they don't answer their main customer service number. NEVER AGAIN.>>>DONT BOTHER WITH THESE PEOPLE

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

How do I know I can trust these reviews about DressLink?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about DressLink?