On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered mixed feedback regarding its reputation and customer service. On the positive side, some users appreciate the platform's ease of use and its ability to connect families with puppies, highlighting successful experiences in finding homes for pets. However, a significant number of reviews raise serious concerns about scams, lack of response from customer support, and delayed ad approvals. Customers frequently report feeling misled by breeders and express frustration over inadequate vetting of sellers. Overall, while the site shows potential for connecting buyers and sellers, the prevalence of negative experiences suggests a critical need for improved oversight and support.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Have used them in years past, they were always slow in approving the "free" ad's I would post on their site, but they would get to them in a week or so. This year I put up my ad's in mid may and here we are in July, my puppies are 8 weeks, and nothing has been approved. I sent a ticket through their online support system and got no response to the ticket or my follow up attempts. I am willing to pay for ad's but am not going to put money out there if they can't respond to any requests or do what they say they will on the free ones.
We attempted to purchase a "teacup" dachshund from breeder Donald in LA area. His profile is a home breeder. After multiple communications we decided to purchase a pup. After transferring payment. We were given no contract or proof of what we were getting. Outside of text messages with what we would be getting with the pup. We waited for the shipping "flight" info. When details arrived in email, we were told they demanded more money and an insurance policy before they would transport him. We were not given any other options and were unable to find this company online or a phone number. It clearly was not disclosed ahead of time. We decided to cancel our purchase and requested a refund. He kept trying to offer options to meet the shipping demands but we are not willing to risk further scams or losses. He has not been willing to refund us and even threatened that we have abandoned this pup. We have not signed anything and outside of a funds transfer have no proof that the breeder has met their end of the agreement.
DO NOT fall for this. I have seen several ads on the site with the same breeder contact details for a variety of dogs.
All the horror stories listed here are all too familiar. My wife and I just got scammed. Thankfully, we did not send any $ for 'deposit'. As soon as the topic about a 'deposit' came up, it raised MAJOR RED FLAGS.
The other RED FLAG was that they were using a Google Number, and never cared to give a real number.
They sent us on a wild goose chase to a stranger's home get the 'puppy'. Thankfully, the location was only 45 minutes away. Still a waste of time.
The reason I know the whole site is set up as a scam is that one of the reviews on here turns out to be the name of the individual that we were communicating with: Franklin Fletcher (Franklin F.). I will post a screenshot of the review here along with my review.
BUYER BEWARE! This entire site is a SCAM!
Was looking at a Bernedoodle on the site. According to the site, I was only 15 miles from that particular dog & 'Julio' was the contact. As I started messaging with them, I got emails from another person totally - no 'Julio' in sight, and was told that they were in Jackson, MN - almost 3 hours away. When I asked if we could have a conversation, I was given a phone number that I could 'text them' at. What breeder is unwilling to have a conversation with a potential buyer? At that point, I pulled the plug. I wouldn't use that site again. Too many scam possibilities.
I reached out to a "breeder" about a weimereiner puppy. They wanted me to send them $400 to get "registered" so they would hold my puppy. I told them I wouldn't send them money without setting eyes on a puppy and they said I could not come see the puppy without a deposit. SCAM.
MY WIFE AND I SPOKE EXTENSIVELY, BY PHONE AND TEXT, WITH A BREEDER FROM DOGSNOW.COM. WE MADE ARRANGEMENTS TO PICK UP TWO PUPPIES IN WALNUT HILL, FL. THIS WAS A 19-HOUR ROUND TRIP DRIVE FOR US. WHEN WE ARRIVED AT THE ADDRESS THE FAMILY THERE TOLD US THERE WERE NO PUPPIES. THEY ALSO TOLD US THAT WE WERE NOT THE FIRST ONES TO STOP THERE LOOKING FOR THOSE PUPPIES. WHAT A RIP OFF. WE WILL BE CONTACTING THE LOCAL POLICE TO SEE IF THIS SCAM IS A PUNISHABLE OFFENSE. WE STILL HAVE THE SCAMMERS PHONE NUMBER.
I am a retired Federal worker and my wife and I lost our 15.5 yr old bichon to old age last week. We wanted another Bichon so I contacted a 'seller' on this site (via text) who was advertising 5 Bichon Friese puppies for sale for $500ea. The ad said they were in Sanford, NC abt an hour from where I live. They forwarded several pictures of what they claimed were 11 week old Bichons. When I said I would drive to Sanford and pick out a puppy they asked for $200 via Applepay specifically via Apple 'Friends &Families'. That set off my IT Security 'spidey sense' (I was an IT Security Officer in the Federal Gov before I retired.) I said I would not do that but I could send it via paypal. They said they would have to use their daughter's paypal acct and sent me an email address & name. Paypal had no record of that name having an account and would not send any money through the email address. When I told them I could not send them any money but would drive to Sanford the next day and pay full price, they ceased communicating. Looking at the pictures more closely, they appear to be random photos of Bichon Puppies as one photo had a black person's hands holding the puppy another had a white person's hands. This is end of January yet two of the photos were outside with trees fully leaved and bright green grass.
Dogsnow.com is a total scam! All we wanted was a toy poodle puppy and we got a great deal. We paid the amount that was asked for and then the breeder said the puppy was going to arrive at our house. They asked us to pay a lot more money afterwards. They said when the puppy arrived at our house they would refund the money. So we paid the money and then they said the dog was ready to be shipped. Then, they asked for double the money for Health insurance, so we refused and they got pissed off. We said we wanted proof of a picture, a video, or something that they had the puppy in a cage already at the airport ready to be sent. But they refused to send us a picture or a video because they said they were going to get fired. They sent us a video of a similar dog that looked like it was at someone's house and was not in a cage, or ready at the airport. They threatened me that I would go jail because of animal abandonment. They used a random house address, one that they didn't even live in, and used a legitimate company name that doesn't even send puppies! They kept telling us that the puppy was ready to be shipped, but kept asking us for more and more money. Not Fair! Do not use this sketchy website. Do not buy any dog on this website!
This is a total scam! Tried to get a puppy and seller wanted a $400 deposit for a puppy listed at $655 in order for us to see the puppy and vet papers. We were able to come see the puppy that day within 30 minutes. We were told to look elsewhere because he doesn't let people see the puppies without a deposit
I got a yorkie from her and three days later took her to the vet and her blood sugar was low so the vet keep her over night and she passed away. Dogs Now said it was my fault.
Stay away from Dogs Now
Dogsnow is just the perfect place to find a loving caring and amazing puppy for a good price. Customer satisfaction is the priority and they have a variety
They don't vet their sellers. The one from San Jose tried to sell me a registered miniature poodle and ship it both for 650.00. Remember if it sounds too good to be true it is!
DogsNow seems to bring in a lot of interested families looking for puppies. It is very easy to use, and the review process is great to help weed out scams and spam posts. Being able to search by zip code and location is a great feature, and it's easy to write a TON about your puppies in the description box. You're able to post one picture for free, and the ad stays up for 3 months. I've been using it for several years now, and it has only helped increase the visibility of my puppies. The only thing I would tweak about it is where it says "male, female, mixed"... mixed is not a good term to use when referring to puppies, as it implies they are mixed breed. Someone please change this word to "male & female"! Thanks! :)
I got a couple people interested in my dogs by listing them on Dogs Now. The site offers free ads so overall, I was pleased with the service.
I have no problems with them & I've been using them since 2013. When I forgot my password they got back to me in a day. And I personal think it is an awesome site.
I never get serious replys on this site for $20 a month. & when i do get a reply it seems it is the people who work there because they never come through with buying a puppy. They email 1 time then i reply back then nothing.
We're not sure what the monthly fee you describe is? We don't charge monthly for ads, and in fact listings can be placed FOR FREE on our website, unless of course you'd like to place a premium ad. Also, we don't respond to ads as you suggested. We simply provide the means to connect buyers to your ad. The rest is up to you to make a sale. I think you might have us confused with another website.
Also dealt with trying o buy corgi from "Andrew taggart". Seemed to be clearly bogus transaction. Told DOGSNOW site and see a day later they gave not taken his ad down. Not even his real name.
We don't have any ads placed by a user with the name Andrew Taggart. Please contact support@dogsnow.com if you think there is a seller who might be scamming buyers. Also, you can "flag" and ad as a scam.
Zed Wilmer took 1300 from us for a German Shepherd Puppy
The puppy never came and dogs now phone is no longer
Emails are gone too
Zed Wilmer had a friend call us in personating A police officer
We don't like to hear stories like this. Zed Willmer does not have an account with us so we're not sure where you might have found the ad for the puppy. Maybe a different website? You mention "Digsnow" which is not us. Also, we provide a link on our site to a help page describing different types of scams and all sorts of warnings to be careful, especially when sending money online to someone you don't know and for a dog that hasn't been seen or checked out thoroughly. It's always favorable to deal locally.
This guy named Andrew Thaggard sold puppies for 800 dallors including shipping. So I paid$ 800 and he is telling me to pay $4000 more! I thought it wasn't reasonable so I told him I wanted my money back and I didn't want the puppy anymore but he wouldn't give me a refund. Now he is saying that I abandoned when I didn't even see the puppy. I am sooo mad I lost $800. Never trust this sight you guys.
We don't have a seller named Andrew Thaggard registered with our website. You might have our website confused with another?
I was looking for an African Gray in the Dallas Ft. Worth area. I googled this number to see where the area code was because the parrots seemed a little underpriced. Try it. These people live from Atlanta to California... with many states in-between.
This post is about a bird and not a dog. Our website only deals with dogs/puppies.
Answer: We provide the ability for sellers to list their licenses and certification in their profile. However, nothing replaces healthy skepticism when it comes to purchasing a dog. It is always prudent to deal locally and make sure the dog is not sick or injured and it is well cared for. As a buyer you need to do your due diligence before making a purchase and if there are red flags or concerns by all means find another seller.
Answer: Your ad might have been placed on a different website and then picked up by Oodle. Oodle is an ad aggregator. We subscribe to the Oodle data feed and this is clearly marked on the ad as "powered by Oodle". The ad will take a buyer back to Oodle where they can then contact the seller.
Answer: We're not sure of the individual ad in question, but if there is a concern such as the one you raised, we have a tool in place to "flag" an ad. We don't want you or anyone to be scammed, and if there is a concern its best to skip that ad and flag it.
Answer: No, that is not a safe way to send money. A reputable breeder should ask for a deposit through a different means, such as a check through the mail or paypal. Some even accept credit cards. Whichever the method is, you should have some recourse to be able to get your money back if anything goes wrong or the breeder doesn't make good on his/her promises. (This review is being left by a breeder).
Puppy and dog classifieds from local breeders, rescues and shelters. Find dogs for sale or adoption.
Thank you Mary for the rating and kind review.