Wren KitchensReviews 994

I had great service from start to finish, I was invited to store as many times as needed for me to get the right kitchen. Staff were friendly and helpful but not pushy. Kitchen arrived as and when expected. One item was damaged but a quick phone call and a replacement arrived a few days later.

Found staff easy to approach and addressed any questions or concerns immediately. Nothing seemed to be to much trouble any damages were replaced immediately

I bought a milano mettalic night kitchen in matt finish with a white marble effect work top to give with it.
With wren you book an appointment to go to there
I had a designer David Taylor llandudno branch who was so helpful in designing the kitchen with lots of helpful advice.
After seeing the kitchen on a TV screen you are then taken to a room using 3d tech and you can walk round your virtual kitchen.
Once ordered I had a date for delivery and it was delivered on time.
Unfortunately 2 items were missing from the order but after phoning the items were sent.
There is an app that wren uses that you download to order parts which is also very handy.
I have an island with a large work top on it after fitting my fitter noticed a scratch on the corner it cost £680 I emailed wren about it and they decided to replace it for me without coming out to look at it which I thought was really good.
That is why I have given 5 stars for their service well done wren!

We went with wren kitchens because of the new years sale. But found them to be a very good quality kitchen range. Design experience was great, didn't have to wait to long for installation. Delivery and installation was very quick. They contract installers so you just have to hope you get a good one I suppose - thankfully we did. Overall happy.

From start to finish our experience was brilliant. The home visit to go through what we'd like, the look around the showroom, the design that was created, the ease to make adjustments and delivery team were all amazing. Our designer, Kieran was very helpful with listening to what we'd like, offering advice and ideas that added to our expectations and made the whole experience from start to finish beyond what we expected. Cannot fault our experience in the slightest.

Wren designed and built my dream kitchen. It was a tough job given it's an 1800's property without a straight line in sight. Amazing service from start to finish and achieved everything we dreamt of.

All of the staff at Mansfield were very friendly and helpful, particularly our designer Katie. All of the items arrived safely with the exception of one which is now on it's third replacement. However, the installation team have done their best to organise everything and I happy with the results so far. The installer has done a sterling job in solving a few problems along the way and it was all done very cleanly and quickly. I am enjoying my new kitchen and just await the final piece. I would have no hesitation in recommended Wrens.

The order came as agreed and on time. The cabinets and the countertops are beautiful. They look even better in my kitchen than the displays in the store.

Excellent customer service from planning to having the kitchen delivered, staffs were wonderful, went the extra mile when advising and planning and recommending on appliances.

We had a new kitchen put in by Wren. From the start of the process until the end they were professional and accommodating. The workmanship could not be faulted and we are extremely happy with out new kitchen

We decided to install a new kitchen and utility room earlier this year. We researched extensively all the suppliers and decided to use Wren Kitchens as they had the best displays and largest range. We ordered it in July and the delivery was in late August. The designer at the showroom helped us design the exact kitchen that we wanted. Our kitchen was fitted by an independent fitter known to us. The kitchen is now fully fitted and we are very happy with it. We had a few contacts with the showroom and customer services to resolve a few issues. These were resolved promptly and to our satisfaction.

Very good quaity of the fixtures and fittings. They kept in contact and delivered at the time we agreed. They took time to ensure that no damage happened to any of my items. The put them in a tidy order in the space provided in groups so my kitchen fitter could work in a logical order without issue.

They get your deposit and they become monsters! They never stick to their word. Things come late and incorrect and they insist you come into the store for THEM to rectify their own errors. They then require you pay more to make changes even if only minors amends are needed or it is their fault a mistake was made. There's always an extra cost! Worst manage ever is * He raised his voice at me and insisted my designer did not serve me! He should never be an employee let alone be a manager! Wren do absolutely nothing even after several written and phone call complaints!

Delivery drivers seems to work on a pathetic system. The delivery driver cannot take back incorrect items if what is delivered is wrong. You spend hours on the phone before being able to rearrange another delivery and pick up. All this causes delays in the work that is being done.

* was very helpful at the Bromley Road branch. She seemed like she genuinely cared.

*Personal information redacted by admin

Wren Order Ref: *******
I initially raised a complaint to Wren because we had noticed that the veneer/laminate was chipping away very easily on our white gloss J pull kitchen. Also, there were defects where the laminate had not bonded properly and looked warped and distorted.

The complaint was raised on the 08/06/2022 and since then I have sent over photos and each time I've sent a message they have been very slow to respond. They messaged me a couple of months ago and told me they were going to investigate the issues but I hadn't heard anything so I had chased them up recently to ask what the findings of their investigation were and I got a response a few days later to say that they had concluded that:

'the issues you are having are due to care issues, and as such, we would not look to offer replacement under your warranty, as this would class as accidental damage rather than a product or installation fault'

'Please accept my apologies for any inconvenience caused'

So without sending anyone out to inspect the kitchen they were still able to conclude that it was my fault and then contradicted that by apologising for any inconvenience caused. Very strange.

The worktops get the most wear-and-tear and knocks and yet they are the same as they were when the kitchen was first installed - they are up to the job. However, the doors are very flaky and simply not up to the rigours of normal use. The problem is the laminate which isn't durable enough to take even minor knocks, it's very brittle not to mention the areas where the laminate is warped.

The kitchen I had for 11 years previously just didn't suffer the same problems and I regret buying a Wren kitchen, I should have paid more attention to the negative reviews but you never think you're going to be one of those same people having to make a complaint and then leaving a bad review because the quality and customer care is poor. The warranty is useless - don't fall for it. And if you are considering buying a Wren kitchen try to see past the shiny showrooms and presentation and check the reviews, check them carefully, compare them with local independent firms or even the other national kitchen retailers. Think about how they would deal with your problem if something went wrong. They are thousands of examples you can find online regarding Wren's awful aftersales care. On this review I've attached the pictures I sent over to them including one showing the whole kitchen - I look after my home and kitchen and to be told that I haven't cared for it is an insult - they didn't even come out to look at the defects. I won't buy a Wren kitchen ever again.

Our kitchen was fitted in February 2019, within 6 months the units were starting to discolour and flake, wren blamed us for cleaning them wrong, we raised a sec75, Wren even threatened the bank not to settle beyond their offfer ( SARS) the financial ombudsman found in our favour, Wren refused to comply with the ruling, finally Sept 2022, the bank complied without Wren, and we got a resolution, life is too short to get a wren kitchen

Our kitchen is nearly complete, with beautiful cabinetry, countertop, and new appliances. Our installer is a friend of a friend, so we have a more personal, direct relationship with him. I think the installer is a key component to a good experience, as he provides quality control.

We had two cabinet doors that were slightly damaged. I emailed Wren customer service with pics of the damage and a few days later we received new doors. Installation has taken longer than expected, but I feel the end product is with it.
Wren provided 0% financing for 5 years, so it will take a little while to pay off.

I took off a star for mistake in initial measurements (but our installer helped rectify), shifting delivery dates, and the feeling that maybe the designer padded our install with unnecessary panels.

Pressurised to pay so that an installation date of 22/08 could be met, issues with non consolidation in regards to delivery and delivery times long after eta, two delivery dates given.
Lorry driver refused to help unload until he had his 45 minutes rest, the drivers assistant and 4 of our friends helped unload our substantial kitchen, it was a choice of wait or help and at 6.30pm 19/08 on Friday evening they were tired and hungry so they helped.
The thoughtless people who loaded the vehicle at the depot decided it was a good idea to put our 3 tower units at the doors of the vehicle so every delivery these units were being manhandled and were damaged and needed replacement.
The fitter arrived on the Monday assessed the damage reordered the damaged units and left the site and has not been seen since, eventually we were informed that the replacements would arrive this week and that an installer would arrive on the 08/09 we thought the kitchen would begin installation.
WRONG! Items were not delivered when expected and installer did NOT turn up, no contact nor explanation.
The builder rejected the last item as it was clearly damaged, when the installation department contacted us today it was to notify us that our part would be delivered on 21/09 which is totally unacceptable.
Our builders are on site and are unable to lay the underfloor heating on the ground floor nor the tiles until Wren has installed the kitchen.
I called Wren all they said was that the new part would be cleared under managerial level on the 21/09 no understanding of the costs involved due to this delay, as we are paying to rent a house these costs are escalating, trying to keep plumbers and electricians and not have them move to other jobs is stressful and costly.
Wren said we can discuss compensation once installation has begun, I wish we could just return the lot but it has been so exhausting I don't think we could start again.
We are in limbo, there doesn't seem to be much we can do to improve the situation, if it is a family who own this company please can they contact me asap to resolve this and recoup some dignity.
We are suffering from depression and anxiety and no-one at Wren gives a damn or is willing to sort anything out.
Is there any quality control? Do the delivery drivers take care when handling our precious cargo?
Funny there has been no contact at all from the showroom at Harlow since they took our money even though they have been ccd, what do we do now?
Any advice from anyone would be most appreciated, the FHIO will not do anything until we have gone through the completed the complaints procedure, it doesn't look like we can do that until after installation, so social media appears to be our only resource.
We will be seeking legal advice

Stay away from their installation team know as Installed Right. In/ out mentality with multiple and ongoing service-related issues. Hire a good carpenter on your own.
I have witnessed hundreds of customers with ongoing issues from low quality installations.

Honestly super disappointed in the kitchen I received. Upon delivery of my kitchen I had to reorder replacements for 6 units as they all arrived severely damaged. Their customer service is so poor, left calling them for hours to get someone to replace the damaged units. The kitchen you see in the show rooms and the ones you receive are definitely not the same quality. We went with their most "expensive" and "durable" line and honestly the products I got is easily comparable to cheap flatpacks from ikea. It is not the same as the kitchen materials we viewed in their show room. Honestly pay a little extra and not get disappointed with the kitchen you receive. Because I'm now having to think whether I want to buy a new kitchen from somewhere else. My experience was horrible!

Fantastic design service. Then it went downhill...

Waited 2 months for delivery which was acceptable.
Only to recieve parts of the kitchen and damaged products.

6 calls made. Average waiting time was 38minutes.
9 emails, average response time... I'm still waiting...

Overall, I wouldn't recommend them or use them again. I wishni had just used their design service and gone elsewhere.