Wren KitchensReviews 994

Great service from the designer who gave me plenty of time to work out my design.

Delivery was fantastic they very safely put my kitchen where I wanted. I had no damages.

I did use my own fitter though.

From the initial planning to the final finish I can't recommend the purchase process enough. We were very fortunate to have Adam in Norwich, a very experienced kitchen designer, plan the kitchen. He was adaptable to my requests and enhanced the layout, quickly recognising and correcting any problem areas with the design. The surveyor who came out to double check my measurements was polite and efficient and gave extra peace of mind. The kitchen itself was delivered at the time arranged and only a few doors were delayed and sent within a couple of days by post and very well packaged. One cupboard door and a shelf received were damaged and two drawer fittings missing out of the whole large kitchen I ordered. I was impressed that most of the parts missing or damaged could be reported and replaced using a simple online process. For the damaged shelf (unavailable for replacement via the app) I had to call customer service who were extremely helpful and arranged the speedy delivery of the replacement. We fitted the kitchen ourselves. This is my 4th 'new' kitchen I have had fitted in my life as a home owner and this was certainly the most efficient and cost effective of them all.

From the moment we walked in the door to the time the kitchen was installed we received fantastic service. They listened to what we wanted, even made a couple of adjustments to design. Nothing was too much trouble. They guided us through the delivery process and installation of worktop timeline, due to this all went to plan. Great service from beginning to end

Was hesitant about visit to showroom, turned out a pleasant experience, was put at ease straight away by Jon Nichol wren designer. He explained everything and changed materials on screen to allow me to see difference in materials.
Next step was my installer who visited to measure up. Very pleasant young man who explained what would happen. The materials arrived on date promised, delivery staff very careful and helpful, placed cartons in place which did not obstruct.
Installers arrived at stated date removed existing kitchen and installed new with no trouble at all. We were kept informed by wren head office at all steps and stages throughout the whole procedure.
Very pleased with end product and will enjoy my new kitchen and will recommend Wren to all my friends.
Georgina Donoghue

Brilliant service, quick delivery, very helpful and friendly designers

I am happy with my experience. My first installation was great, damages were resolved quickly. My second installation, the fitted great. Although Wren didn't inform them that they would have to some additional tasks like cutting a cupboard down to fit, the fitter did it no problem. He was fast and he did it to a good standard. There were a few damages which took several weeks to resolve but they resolved them in the end.

Whole process was great. Love my new kitchen, everyone at Wren was very professional and kept their promises.

Can't praise kitchen and kitchen fitters enough. Have recommended Wren to my family, who are thinking of a new kitchen. I absolutely love my new kitchen.should have done it years ago!

If I could put less than a star I would.

Couldn't get a call back from the designer to get an update.

Items missing from the kitchen delivery.

Items then delivered after the fit, then won't collect then and take away, so a random larder unit just sitting in our house.

Promised to collect the larder unit, then back tracked.

Flooring left in the middle of the road as they said they deliver to the road side... 5ft pregnant wife with our 1 yo kid doesn't do crossfit so unable to move, however, wren blamed woodpecker, then woodpecker blamed wren... flooring out in the road getting drenched in rain in freezing temperatures.

Our tiler, who is an older guy, was unable to assist either, although his van was stuck in drive as the pallet was left in the middle of the road. So his fate was the same as our neighbours, blocked in the flooring pallet

WiFi cut off as installers cut through a cale during install, managed to get sky to come out and sort it out days later.

If you're swaying between wren and anyone else... your money is better served with anyone else

Very pleasant I was doing a lot at the end and people there were very nice and helpful