Wren Kitchens

It is difficult for me to understand how you continue to push a false narrative, when there is documented proof of the failures of Wren. You continue to change the story so it appears that Wren has no accountability. You should go back and read some of the reviews about the poor service of your organization.

It is also unfathonable that there is no escalation process and a customer service manager is the end of the road. It is also disappointing that Mr. Pullan cowards away from addressing any of this.

Let me be candid, you are the most rigid non-customer centric egotistical company rep that I have ever dealt with. You may think your responses are well thought out and not disparaging, insulting and patronizing, you are wrong.

Rest assured that you have accomplished your goal of providing inferior customer service and leaving another customer searching for a resolution.

As I said before you have a great product, however your inferior customer service overshadows all of that.

As you purposely do not provide your direct email and hide behind a generic support email, I will take the opportunity to let those that read this that Wren is not a place that you should take pride in as your employer. You all are better than what De'Shon and Mark Pullan have demonstrated.

Sincerely,

Another dissatisfied custom

I have no hesitation in acknowledging that my 'new' Wren kitchen IS excellent...!
Despite a few hiccups in design and item selection...especially the Neff cooker, which was satisfactorily resolved - the completed work was to a very high standard.
This was significantly due to the fitter - Dane of Kitchen Craft - whose skills and performance were of the highest order.
In consequence, therefore, I have no hesitation in recommending Wren kitchens.
It is a disappointment to note that I still have not received the £25 for my 'end of contract' report.

Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven.

A lady I also need to say thank you to is Vanessa at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded Vanessa they have breached the consumer act 2015, she immediately closed my case.

My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is "there is nothing I can do, you will need to contact customer service". All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.

Excellent product fitted by superb craftsmen who were delightful to have in our home. Everyone we dealt with at Wren have been delightful; they were always polite and cared that we got the kitchen we wanted at the right price for us. What more can one ask?

Honestly super disappointed in the kitchen I received. Upon delivery of my kitchen I had to reorder replacements for 6 units as they all arrived severely damaged. Their customer service is so poor, left calling them for hours to get someone to replace the damaged units. The kitchen you see in the show rooms and the ones you receive are definitely not the same quality. We went with their most "expensive" and "durable" line and honestly the products I got is easily comparable to cheap flatpacks from ikea. It is not the same as the kitchen materials we viewed in their show room. Honestly pay a little extra and not get disappointed with the kitchen you receive. Because I'm now having to think whether I want to buy a new kitchen from somewhere else. My experience was horrible!

Bevis at Huddersfield was very helpful and happy to play around with different designs and ideas, delivery was brilliant and on time, the quality is amazing and we are extremely happy with our new kitchen, service and follow up of our experience! Would recommend Wren to everyone!

There are plenty of horror stories out there so we didn't really know what to expect. The design process was very good. Installation was relatively smooth and where there were the odd bump in the road the Wren team sorted it without question.

Considering all the cupboards, drawers, surfaces and appliances, there's a lot to get right. Wren are very well organised but there were one or two after sales discussions. All were handled extremely well by showroom and after sales teams. We love our kitchen.

Don't be fooled by flashy showrooms and good service. Once they've got your signature on the papers and got your deposit, they think that gives them licence to mess you around and make promises they can't keep. That's what happened to us. Once enough was enough we got our deposit back and went elsewhere. Not worth it. Work wasn't even started yet and we already got stressed and messed around.

I had great service from start to finish, I was invited to store as many times as needed for me to get the right kitchen. Staff were friendly and helpful but not pushy. Kitchen arrived as and when expected. One item was damaged but a quick phone call and a replacement arrived a few days later.

My experience with Wren was very positive and I would definitely recommend anyone who is looking for a new kitchen to go to Wren. The Ayr showroom where I met with and selected a kitchen, the staff were very knowledgeable, welcoming, respectful and helpful in every way. I had few revisions to my kitchen plan and the staff were very understanding in sitting with me to do the changes. The virtual kitchen allows you to see what your kitchen is going to look like, I loved this. The workman that are employed are all very professional and carry out the job in the time permitted. Only qualified professionals work with Wren. I had joiner, electrician, plumber, and plasterer - they were all excellent at there job leaving the area clean and tidy after each working day. The team of workers also keep you up to date on daily basis to ensure your happiness. I was delighted with my kit hd and would definitely recommend Wren and the team of workers they employ.

After comparing various brands, prices and availability, I decided to visit the Aylesford Wren showroom. My wife and I were very impressed by the way Anna looked after us and we did not feel pushed into buying on the spot. The price of our kitchen was very competitive, with the product being superior to other competitors at the same price, and with a chance to reflect at home before ordering. The delivery was on time, with information prior to it and even a small mistake on one item, was resolved after one phone call with no fuss.
I wholeheartedly recommend Wren.

My old kitchen was in desperate need of replacing and I had heard good things about Wren so decided to drop into my local branch for a bit if inspiration. I found a huge range of styles and colours. An appointment was made with the kitchen designer and I liked the new layout and integrated appliances offered. I went for the shaker in cashmere with a saddle oak worktop. Looks great together. Used the App which was easy and helpful. Delivery was quick and I was allocated a fantastic kitchen fitter who sorted out any extra electrical work for me. Could not be happier with the end result. Would highly recommend checking Wren out for a new kitchen.

From the moment we met Neil he made the journey through designing the kitchen and organising the delivery etc simple and made us feel at ease. He spent a lengthy time ensuring we were happy with the design and made alterations along the way without any complaint or irritation. The kitchen arrived in good condition and we only returned 2 panels with minor faults - this process was straightforward. We were without worktops over Christmas but the Quartz team ensured we had temporary sink and worktops and were very thoughtful in ensuring we would be ok. We are delighted with our beautiful high quality kitchen:-)