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Wren Kitchens Reviews Summary
Wren Kitchens generally enjoys a positive reputation, with customers frequently praising the quality of their products and the helpfulness of their staff throughout the design and installation process. Many reviews highlight the seamless communication and support provided, particularly during delivery and after-sales service. However, some customers express dissatisfaction with hidden costs and a perceived lack of accountability in customer service, indicating areas for improvement. Overall, while Wren Kitchens excels in product quality and customer experience, addressing concerns related to transparency and responsiveness could further enhance their reputation.
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We are over the moon with our new kitchen. Our fitter (Chris) did an amazing job from start to finish- a true perfectionist. We were also very impressed with our service from Wren and our designer, Robert, also did a fantastic job for us.
From selecting kitchen to delivery brilliant service. Store operative thorough. Listened to any concerns and was obliging, understanding and helpful. Always available throughout the process. Many thanks.
Can't fault anything with our experience. Good communication, great delivery
Well designed, brilliant finish, well made. We are enormously pleased with our new kitchen. In spite of having more units than before, it actually looks bigger.
From the moment we stepped into Wren to the final interaction with them our journey has been flawless Knowledgeable kitchen designer (Lee at Lakeside), fast delivery, great product and aftercare. We've already recommended Wren to all of our friends.
Right from the start our first visit to Wren was great. We only went for a look round to see what was available. We ended up booking a survey, then a consultation with Kurt from the Newport branch. He was excellent, not pushy and we ordered our kitchen that day. We had one or two small problems but these were sorted out easily and professionally. A date was agreed for delivery and everything was perfect. We are so pleased with our Wren kitchen and can't rate them high enough for quality and professionalism. Thank you Newport Wren we will definitely recommend you to all family and friends.
Kelli, the kitchen designer at Warrington, was fab! She made the whole planning process easy and enjoyable.
Communication was excellent throughout.
Delivery team were very professional.
I love my kichen!
Beautiful kitchen, excellent design, fantastic fitters
From start to finish it was easy and nothing was too much trouble. Fully updated every step of the way on delivery and the App is amazing.
Great service from booking an appointment to receiving our delivery, our salesperson was there for us even after whenever we needed him!
My kitchen experience was amazing was fitted by Andy so experienced and excellent at his profession helped me with all other jobs and contacts I needed he needs a medal for putting up with me
Absolutely love my new Kitchen. The whole experience was fantastic from the welcome when you walked into the showroom at Norwich. Dan was a man in his element when it came to design as I told him what we required and he told us what we could have to maximise the entire space in our new kitchen and it was right on budget and he was showing me things I didn't think was possible and a credit to him for his truly amazing designing. Then there was James the fitter and he was a perfectionist as everyday he come in and he would explain what was happening on the day and kept you in the loop on everything he was doing and would even ask you if you were happy and anything you wanted to tweak while installation was in progress.
So in summary an excellent service and would highly recommend the team at the Norwich branch.
The sales people were very helpful in planning my kitchen with me, getting me the best price.It was delivered by two gentlemen who were very efficient and respectful regarding my property and when it was being fit, any replacements were sent within a reasonable timeframe. All told from start to finish it was a trouble free process and I now have a kitchen that I am very happy with
Glitches took a lot of chasing to get put right. Communication between the Wren aftercare team, the fitters and me was not always accurate.this led to frustrations!
Such a great experience from walking into the show room to the final piece being fitted! Definitely recommend them
From start to finish.so professional and efficient.
But as customers we were their number one priority.
We ordered our kitchen from Wren and we love it. The range available at Wren has been great, a lot more choice than anywhere else. We wanted a kitchen that looks great, and also one that is practical and doesn't show fingerprints easily, and we managed to get a stunning kitchen! The Wren app has also been great, allowing us to view appointments, check important information before the appointments, review the order components and price, track delivery, order replacements easily, etc. Very impressed!
From have the old Kitchen removed to the finish went really well the kitchen fitter Kane was excellent went out of his way to make sure all went we
From the moment I entered the showroom, the staff were friendly and efficient. Thomas my designer was excellent and very patient. Delivery was on time and the aftercare was superb.
From the business
Wren manufactures quality, made-to-order kitchens. Every kitchen we design and build is based on a simple promise - something for everyone, whatever your budget. Get started using our online kitchen planner, or talk to our kitchen designers, who can design your new kitchen in one of our 108 showrooms across the UK.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members