Wren Kitchens

Wren started the fitting of my kitchen but never completed it and I am still waiting for an offer of compensation 4 months on.
Wren started the fitting of my kitchen 4 months ago.
On the 1st day of fitting everything seemed to be going well however after day 1 or 2 the fitter kept disappearing to do other jobs and only returned after I would make a complain. Then he would return for a couple of hours and disappear again stating that he had go and fit a bathroom for someone else and would return in a couple of days but the same thing kept on happening over and over again and he has still not returned to complete the job.

I then decided to make a written complain to Wren by email and by post outlining the consumer credit act 2015 and proposed an offer of solution which included the following:
1. A full refund for the cost of the goods and fitting

2. The fitting to be completed with a substantial discount on the cost of the fitting as well as a refund on the cost for the collection of the rubbish that you charged me for and replacement and fitting of faulty or damage items.

To date Wren has not replied to my complaint other then to arrange for a new fitter to attend my home to complete the fitting.

Wren has not accepted any responsibility and has not made any offer of compensation.

I would not recommend Wren Kitchen to anyone. Everything is over priced and the service and workmanship is appalling. In my opinion they are absolute rubbish

Date of experience: 03 July 2023

Great product and seamless customer service from start to finish. I had a scratch on one of the cabinet doors and they promptly dispatched a replacement which I received the following day.

It's over a year now since we had our kitchen put in and I find more and more things that are wrong but NOBODY cares, put a marble on the work top and it rolls away, the BIG draft gap under the units, the gap left between units and all the stuff left, I paid for a big worktop that I only needed half of, I had to chop the other half up to get it into my car to take to the skip along with all the doors that arrived broken and a big six foot piece that my husband decided to keep, but I don't even know what it was for. All in all a company that doesn't give a damn they have your money. The end

Our kitchen was fitted in February 2019, within 6 months the units were starting to discolour and flake, wren blamed us for cleaning them wrong, we raised a sec75, Wren even threatened the bank not to settle beyond their offfer ( SARS) the financial ombudsman found in our favour, Wren refused to comply with the ruling, finally Sept 2022, the bank complied without Wren, and we got a resolution, life is too short to get a wren kitchen

I was very hesitant to remodel my kitchen because I've heard so many horrible stories. My experience with wren was excellent it really met and exceeded what I wanted the experience to be. Maria at the Newington store was so patient so thorough and knowledgeable. Wren customer service was superior! Every time I went into the wren store to meet with Maria (to make my MANY changes until I finally made up my mind lol) I received a call from customer service to check in. Every time a deadline was met, another check in call. When order finalized, a call. Prior to delivery and at delivery, a call. It was so reassuring to have wren kitchens on it every step of the way. When my contractor discovered that a panel was missing I called wren and it was sent to me right away. When one hinge wasn't soft closing (I know…not really a big deal) the hinge was express mailed by wren. Such an easy process. I would absolutely recommend WREN hands down. Prices were also really reasonable. I actually thought the total figure was wrong at first! Can't say enough good things about wren. My cabinets are just beautiful, my kitchen looks amazing! Gracias Maria at the Newington, CT store.

The average lifespan of the wren bird is approximately 2 years. The average lifespan of a wren kitchen is approximately 2 weeks!
Seriously, avoid, avoid avoid.