WrapWithUs

AWFUL. Ordered a "red carpet runner" for a classy corporate event. They sent us a thin, horrible, crappy piece of of material. It looked NOTHING like the photo.
Then, their TERRIBLE customer service- wow. They will not send return label but we will pay more in returning then the item itself! I've asked for Management to call me SEVERAL times- at least 6 times- and still have not received a call.
Cheap, crappy products and just awful service all around.

Worst company ever... We ordered some thank you gift from this stupid website to have it on time before our baby shower. I talked to the representative to make sure we get them before of shower day and she insisted that there is enough time to order it... and now, we got the message that the gifts will be delivered 3 days after our shower day... we are very angry and disappointed and I called them to complain and see if they can do anything to compensate... They just said, we are sorry and there is nothing they can do now and its too late... They ruined our shower and we have not even enough time to order anything else... The service was horrible and I dont go back to this website again...

"We threw my cousin a last minute engagement party and came across wrap with us and we are SO lucky we did! We ordered the favors on Monday and got them that Friday! The representative Mary was so helpful with choosing favors that would be available that were also within our theme and budget. Couldn't be happier with this company and would recommend it to anyone! "

"I love wrapwithus.com! I have been using them for years. I have been recommending them to family & friends for years. I have used them for my bridal shower & wedding. I have used them for my baby showers and communion parties. The products are great; and great prices!
I've never had problems with any orders. I highly recommend the products!"

Worst customer service ever. Everything in my order was wrong, or broken. I tried to get help by phone, I got the owner Marcy, who said she would "aks" the shipping dept why they screwed up my order. Then I got cursed at by someone and hung up on. I drove all the way over there, only to choke on the smell of cigarettes and pot smoke! Some old crinkley hippie guy said he was the owner, he scared me and my daughter.

Highly recommend Wrap With Us! My favors arrived quickly and were beautiful!

I was looking for inexpensive favors for my wedding and came across Wrap With Us. They have EVERYTHING! The favors that I saw on their website was so much cheaper than other websites I saw, plus I bought some other cute stuff from them. They shipped out my stuff so quickly! I highly recommend them! :)

I didn't receive half of my order and the quality was junk. To make matters worse they are refusing to refund my order. DO NOT ORDER ANYTHING FROM THIS SITE!

The products we purchased were better than they looked online, they were delivered earlier than promised, and it was a great experience altogether. We will definitely use WrapWithUs again!

The worse customer service EVER EXPERIENCED! They didn't address my money back, and hung up ON ME!

I ordered $50 worth of stuff, and I have yet to recieve but I placed the order around 2 weeks or so ago, and the order status still says that it is in inventory! I pray that the materials I ordered are somewhat decent... I will review the actual products later but i pray they get here soon! I put the date of the occassion on the 30th! But I shouldve said that it was the 25th or something, I thought that they would send it a few days before at MOST, but I ordered it two weeks ago! I ordered other thing else from another site, and I already received two of the three shipments, and the third is going to be here tomorrow and they were ordered almost a week after!

I have called now over TWENTY TIMES! Left multiple messages. I just want to discuss an existing order placed with them... but they don't answer (I am calling during posted business hours) and they haven't returned my call. Guess they only want to deal with emails and the customers are just anonymous electronic wallets!... that about sums up how important we are. You may want to consider a different company if you haven't already put in your orders.

Ordered 190 favors for my wedding but only received 140. By the time we found out, it was too late to file for a refund or to order more in time for the wedding. Would not recommend and would not buy from them again.

Wrap With Us a perfect way to prepare for your wedding or any other event! They have fantastic prices and they ship your package so quickly! I had an AMAZING experience with them and will recommend to everyone I know!

I have to say that I am highly dissappointed with this company. I ordered my favors for my daughters birthday party and when they arrived the favors I had ordered were not all there. I had called and called and called and was unable to hear back from anyone within time for her party. I ended up returning the items on a later date and it then took a month for me to actually recieve my refund! Even then it wasnt for any shipping! In the past I have ordered from a few different companies and not had the problems i have had with this site. A couple companies I would reccomend is www.favorfavor.com, www.celebrateexpress.com, and www.favorcentral.com. They were decent in the manner of which I received what I expected and when I expected it.

Beware of ordering from wrapwithus.com! I placed an order by phone on a Tuesday to ensure that I would receive the order on time by Friday. The girl who took the order told me that I would get the order by Friday if I paid $15.99 for a 3 day delivery. She said that the order would be processed and shipped that same day. Thursday I get an email from UPS stating that they had just picked up the shipment and it would be delivered by Tuesday, 4 days later than what I was told. I then called and explained I needed these favors for a party for Saturday and that by Tuesday they were useless to me. They simply said well just return the order when you get it and we will give you your full refund. I asked them if they would overnight another order and I would return the late one. They wanted to charge me $104.00! I told them that I felt they should pay for that not me, it wasn't my fault and I had already paid for a faster delivery. The manager told me that there was nothing she could do because I didn't get the name of the girl who took my order. BULLS**T! Any proficient company would have the employee name or ID# in an order that is placed. She tried telling me that I had just placed the order on Tuesday it was my fault…… Had I been told that I would not be able to get the order on time I wouldn't have ordered it and paid for faster shipping…. HELLLLO! My blood was boiling and I told her that they had poor customer service; she disagreed and refused to take any responsibility for it and then hung up on me. I called them back after I received the order so that they could send me a shipping label…. "We are not responsible for paying or refunding the shipping charges." PLEASE BEWARE OF THIS PLACE THEY SUCK! NEVER WILL I ORDER FROM WRAPWITHUS AGAIN!

www.wrapwithus.com is a total SCAM! When I got my order there were gift boxes that were crushed, one item was broken, they left out items that valued at $80. The website is also very deceiving for example I ordered an aisle runner with an elegant pattern on it and when I looked at it there was no pattern at all! I could have gone to Wal-Mart and bought an aisle runner that looked better than the one they sent me. Some of the packages were open when I got them out of the box and they should have been sealed. When I called the company the day that I got my order I called them about 15 times and only had someone answer one time long enough for me to hear noise in the back ground and hang up on me! I left a message and also emailed WrapWithUs.com and I finally got a response the next day via email wanting to know more information about my order. I called and talked to the manager Liz. Well Liz was not very help full at all she did not once apologize one the whole time we were on the phone. She even had the nerve to tell me that they sent me the items that were not in my order! She said that I could PAY to mail the package back and she would replace what was broken and refund what I didn't want (the reason I didn't want some of it was because it was JUNK). I didn't feel that it was fair that I had to pay to ship it back and she still said that I had to pay to ship it back. The real kicker though is the fact that if you don't have it sent back to the store within 10 days of getting the order they will take 25% of the money spent on the item to restock it! The last thing I have to say about www.wrapwithus.com is about the shipping my order was over 200 dollars and they let UPS just leave it on my door step and I live in apartments!

I have ordered several times and I haven't had any problems. My first order I had one key chain broken, time had passed for returns, but the young lady who assisted me shipped me a replacement anyway. I have no complaints with this company

I ordered a 4 piece set for my wedding (ring bearer pillow, flower girl basket, guestbook, and pen), and some hang tags to tie on my guest favors. The shipping was really fast, and the prices were great, but everything was pretty low quality. I'm ok with most of the set, but the guestbook has no title page, just about 100 pages front and back with lines for names-not at all what I was expecting. The tags are printed on sheets of thin cardstock and perforated... I already wasn't crazy about the choices they had for designs on the tags, now that I've received them I think I am going to have to order some (slightly) more expensive ones from another site, because they are so flimsy and the design looks so cheesy.